Senior Manager of Program Management, Salesforce
Customer Success
$155.4-213.8k
World's leading CRM provider
Posted today
World's leading CRM provider
1001+ employees
Posted today
$155.4-213.8k
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- 10+ years of Program Management experience in a highly matrixed environment
- Outstanding organizational, communication (verbal, presentation, written), and interpersonal skills
- Strong understanding of Salesforce products and how they integrate to offer comprehensive solutions to our prospects and customers
- Proven experience working with global teams across multiple cultures, time zones, departments, and functions
- Ability to establish credibility and rapport with senior executives, technical, and non-technical team members
- Ability to anticipate problems, develop mitigation plans, and effectively escalate gaps to leaders
- Flexibility and agility in shifting direction quickly as priorities change
- Strong problem-solving skills, process-driven mindset, and resourcefulness
- Analytical thinker willing to make cross-functional decisions in a fast-paced, dynamic environment
- Self-starter; willing to dig in and get the job done with minimal guidance
- Embody Salesforce's core values of Trust, Customer Success, Innovation, Equality, and Sustainability
- Certified ScrumMaster (CSM), PMI Agile Certified Practitioner (PMI-ACP), Professional Scrum Certifications (PSM) or Scaled Agile Framework (SAFe) Scrum Master (SSM)
What the job involves
- The Senior Program Manager is a key leader in our Customer Success organization, responsible for driving large-scale, cross-functional initiatives
- This role ensures seamless collaboration, flawless execution, and effective communication across teams
- The Senior Program Manager works closely with executives, strategy leaders, technology partners, and other stakeholders to align programs with the company's business strategy and customer experience goals
- Drive the strategic development of large-scale, cross-organizational programs by understanding and contributing to the overarching business strategy, bridging the gap between cross-functional teams to realize the program vision
- Build cross-functional relationships and proactively drive alignment across diverse stakeholder groups
- Collaborate with Product Managers, Product Architects, Support Engineers, and Success Managers to design delivery models that best suit the customer experience
- Partner with experience teams to influence technology and process building that aligns with Customer Success strategies
- Adapt communication style and content to necessary audiences, from executive leadership to cross-functional working groups
- Develop the program approach and lead the charge to successful delivery by driving program plans and all related launch activities tied to Product, Offer, and Experience launches through our formal stage gate process
- Partner with Business Technology and other shared services teams to staff, prioritize, and capacity plan across all programs using agile methodologies
- Lead dynamic team meetings to foster cross-team collaboration and drive fearless decision-making, ensuring program alignment and securing executive buy-in and support
- Successfully bridge the gap between strategy, capacity, content, technology, engineering, support delivery, and global enablement
- Develop, implement and champion PMO best practices across the organization, including program plans, risk management practices, and stakeholder engagement strategies
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
Financial District, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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