CRM Executive, TotallyMoney
£30-37k
2 days a week in office (Old Street, London)
Personal finance and credit management app
Posted today
Personal finance and credit management app
21-100 employees
Posted today
£30-37k
2 days a week in office (Old Street, London)
21-100 employees
Company mission
To improve the UK's credit score and help people move on up to a better future.
Role
Who you are
- Are you a data-savvy communicator with a passion for crafting campaigns that truly connect?
- Do you love turning insights into action and seeing your work drive real results? If so, we’ve got the perfect role for you!
- We don’t expect you to have a long history of CRM experience – just strong examples of work in a business-to-consumer space in which you made a tangible impact
- A solid grasp of data protection principles and best practices in regulated environments
- Excellent written communication—you produce clear, structured emails and briefs
- A proactive mindset when it comes to campaign reporting and performance
- A strong sense of ownership—you take the lead on your projects and see them through
- A collaborative nature—you’re a great team player who contributes positively
- It’s a bonus if you’ve ever used these tools:
- Blueshift
- ThoughtSpot
- Email campaign and segmentation tools
- You’ll fit in well if you’re the type of person who:
- Loves using insights to make meaningful improvements
- Enjoys working in a fast-paced, collaborative environment
- Thrives on turning ideas into results
What the job involves
- Hours: 40 hrs/week, 7 am – 7pm core hours
- We’re on the hunt for a CRM Executive who’s ready to dive into the world of customer engagement and retention
- At TotallyMoney, CRM drives over 50% of our revenue, so you’ll be in a role that can make a huge impact from Day 1
- Launching and managing CRM campaigns that wow our customers and drive revenue
- Designing and executing A/B tests to optimise performance and boost conversion
- Creating ad-hoc campaigns to surprise and delight our customers
- Maintaining clean, consistent, and effective campaign setups
- Translating ideas into clear creative briefs for our design team
- Sharing insights and workflows with stakeholders
- Collaborating with commercial, product, and brand marketing teams
- Using smart segmentation to tailor communications
- Tracking campaign metrics and turning insights into action
- Working cross-functionally to ensure alignment on goals and messaging
- Delivering impactful campaigns that improve engagement and retention
- Gaining fluency in our CRM tools and processes
- Establishing strong working relationships across teams
- Bringing creative energy and rigour to campaign execution
Application process
- Once we’ve received your application, we’ll take a good look before getting in touch to discuss next steps. This will include:
- A 15-minute introductory telephone chat with our people experience manager
- A 45-minute call with Head of CRM Anna and CEO Ali to assess your experience
- A panel and task interview with key team members and stakeholders
- Anna Rossou is managing the hiring process for this role
Salary benchmarks
Our take
TotallyMoney provides a complimentary credit score and personalised finance application that allows user to understand their financial standing. By simplifying the process of borrowing money and making it more cost-effective, the platform has redefined financial accessibility.
What truly sets TotallyMoney apart is its unwavering focus on addressing the needs of the "underserved" population - an estimated 25M UK adults grappling with financial planning complexities. Leveraging its expansive dataset, the company bridges this gap by connecting users with tailored loan options and personalised recommendations, further enhancing its value proposition.
In a recent strategic collaboration, TotallyMoney has joined forces with Bud Financial, a prominent data intelligence platform. This partnership harnesses Bud Financial's AI-driven system to provide real-time open banking data, enabling consumers to access predictive insights and proactively track their financial commitments.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2021
$12.3m
SERIES A
Oct 2019
$6.8m
GROWTH EQUITY VC
Total funding: $82.2m
Company benefits
- Enhanced family-friendly leave and pay
- Hybrid working
- Work from abroad up to 8 weeks each year
- Early finish Fridays
- Two fully paid volunteering days a year
- Vitality health insurance
- A wellbeing budget
- Self Space talking therapies
- Cycle to work scheme
- Company-wide bonuses
- Paid sabbatical after five years
- Regular company socials
- Perkbox membership
Company HQ
Old Street, London, UK
Leadership
Alastair Douglas
(CEO (not founder))Worked as Chief Marketing Officer for the company initially, joining in TotallyMoney's early stages before becoming CEO after a year.
Will Becker
(Co-Founder)Earned a degree at Oxford University before becoming a consultant at Oliver Wyman and then founded Advertising.com. He served as CEO until 2014.
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