Central Services Agent, Pacaso
Overnight Support, Contract
Pay is $16.50-17.50 depending on experience
Technology-enabled real estate marketplace
Open for applications
Technology-enabled real estate marketplace
101-200 employees
Open for applications
Pay is $16.50-17.50 depending on experience
101-200 employees
Company mission
To empower people to own a share of a second home, from 1/8 to 1/2, and experience true real estate ownership.
Role
Who you are
- The ideal candidate will have a knack for quick problem solving, and a heightened sense of empathy through the customer experience lens
- They will possess deep experience and a solid understanding of customer service and project management and will deliver a world-class experience to our Owners by receiving and responding to a variety of requests in an effective and timely manner
- A customer-centric mindset with the ability to problem solve on the fly
- Experience in service-driven operations, in person and remotely
- A strong grasp of verbal and written communication
- A high-energy, positive, and professional attitude
- A detail-oriented, extremely organized, and capable of dealing with ambiguity skillset
- A strong team player mentality and use your innovative problem-solving skills to tackle various tasks and challenges
- Ability to identify opportunities and deliver on Owner-centric solutions while using empathy, focus, and compassion in all interactions with Owners, teammates, and stakeholders
- Experience establishing Standard Operating Procedures for customer service-oriented teams
- Flexibility with your schedule to ensure support for our Owners as the team grows including weekends, nights, and some holidays in order to support a 7-day a week, 365 days per year department
What the job involves
- We are looking for a Central Services Agent to join our Home Operations crew for overnight support
- The Agent will remotely provide owner services and engage our owners throughout their ownership journey from initial onboarding, home orientation, stay readiness, stay support, and service requests, and be an on-demand problem solver for our Owners
- This person will partner with our in-market home managers to ensure delivery of our service promise in that homes are clean and well maintained consistently for every stay
- Maintain a high level of customer service while assisting our Owners with a variety of requests including reservations, inbound calls/texts, problem resolution, work order management, and proactive communications
- Support our in-market Home Managers with handling on-demand requests from Owners and proactive owner communication, covering overnight shift
- Serve as primary Point-of-Contact for Homeowners in all our regions (Pacific North and Southwest, East and Mountain)
- Be highly knowledgeable of every Pacaso home in our portfolio to handle minor troubleshooting and emergencies
- Achieve and exceed KPIs
- The overnight shift is Mon-Fri (10pm-6am)
Our take
Second home ownership has traditionally been a privilege of the wealthy, due to the costs involved in purchasing and maintaining an additional property. However, the vast majority of the 100M second homes worldwide sit empty 10 to 11 months a year.
Seizing this opportunity, Pacaso seeks to give more people a chance at second home ownership with a unique co-ownership model, which allows individuals to purchase fractions of a property, benefit from it as guests and rent it out to generate additional income.
The business has grown exponentially since its founding in October 2020. According to Crunchbase, it's achieved Unicorn status faster than any other company. In its first six months of operation, Pacaso received more than 60,000 requests and assisted 100 purchases. This impressive trajectory not only highlights its strong market demand but also positions the company for a successful journey ahead.
Steph
Company Specialist at Welcome to the Jungle
Insights
-37% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2025
$35m
LATE VC
Sep 2021
$125m
SERIES C
Total funding: $252m
Company benefits
- Health, vision and dental coverage
- 401k
- Incentive stock options
- Home office reimbursement
- Monthly cell phone reimbursement
- Maternity/paternity leave
Company HQ
SoMa, San Francisco, CA
Leadership
Austin Allison
(Co-Founder & CEO)Having studied Law at the University of Cincinnati, Austin worked as a Real Estate Manager for over 9 years before founding dotloop in 20019 and Zillow Group in 2015. They combined their entrepreneurial and real estate experience to co-found Pacaso in 2020.
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