Enterprise Implementation Manager, HOVER

• If you’re motivated by impact, energized by collaboration, and eager to grow your career while shaping how we deliver value to customers at scale, we’d love to meet you
• 5+ years in enterprise software implementation, onboarding, or professional services in SaaS
• Proven track record managing complex, multi-stakeholder launches
• Led implementation of new workflows and successfully drove adoption across thousands of end-users
• Excellent written and verbal communication across technical and non-technical audiences
• Strong project management skills — planning, dependencies, risk mitigation
• Comfortable working ambiguously, making decisions, and driving alignment
• Experience with tools like Jira, Asana, or Smartsheet; and familiarity with APIs, integrations, or data pipelines (preferred)

Desirable

• Hover is looking for an Enterprise Implementation Manager to guide our largest, most complex customers through a seamless launch
• In this role, you’ll serve as the driving force behind cross-functional execution—partnering closely with Product, Sales, Sales Engineering, Customer Success, and key stakeholders to ensure every implementation is delivered on time, with high adoption and measurable impact
• You’ll take ownership of enterprise-level programs that shape how customers experience and derive value from Hover’s platform
• Working within a highly collaborative environment, you’ll connect strategy with execution, transforming operational complexity into seamless outcomes for our customers
• You’ll have the opportunity to define and scale the implementation discipline, building frameworks, driving process excellence, and setting new standards for customer success
• Lead end-to-end implementation plans for enterprise-level customers, ensuring alignment with customer goals and timelines (stakeholder mapping, milestone design, risk mitigation, resourcing)
• Understand the Hover platform and product capabilities to effectively communicate the value to end users and senior management
• Serve as the single point of accountability for launch deliverables and cross-functional execution
• Provide workflow and product training to end users, and collect feedback to share with Product teams
• Facilitate technical and non-technical meetings with customers, internal teams, and third parties
• Anticipate and manage risks, dependencies, and escalations; course-correct proactively
• Drive internal alignment, status reporting, and resource planning across functions
• Own launch success metrics (timeliness, user adoption, quality, retention handoff)
• Document process templates, playbooks, and continuous improvement insights post-launch
• Train and mentor junior implementation or onboarding team members (if applicable)