Implementation Manager, Easol
$75-90k
3-5 days a week in office
All-in-one platform for experience businesses
Open for applications
All-in-one platform for experience businesses
21-100 employees
Open for applications
$75-90k
3-5 days a week in office
21-100 employees
Company mission
To enable a generation of experience creators to love what they do.
Role
Who you are
- Candidates should love working with customers, ideally with a technology-delivery focused, customer success and implementation background
- You have a bachelor's degree or equivalent
- You have a proven track record of accountable, excellent performance in a fast-paced startup environment
- You have experience in SaaS/B2B within customer success, account management or professional services
- You are highly analytical and data-driven with the ability to dissect and interpret large sets of data
- You are highly empathetic and have excellent written and verbal communication skills
- Basic knowledge of HMTL, CSS, Javascript would be a plus. Even if you don't have any idea now, you don't shy away from making use of all the free resources out there to get up to speed
- Knowledge or experience using web building platforms (Shopify/Squarespace etc) or strong willingness to learn
- A basic understanding of e-commerce, web analytics and digital marketing would help you excel in this role
- You have a Green Card or US Citizenship
- You are coachable and good at following instructions as well as self-directed and able to work without supervision
- You are creative and able to think outside the box
- You are hands-on with an attitude that no tasks are too small for you
- You have an incredible drive for success and a high work ethic
- You are process-oriented and always show meticulous attention to detail
- You love to work in a competitive and fast-paced environment
- You are a team player who is compassionate, friendly and always seeks to empower others and learn from others
- You are organised, have excellent time management skills and know what key priorities you need to focus on
- You are adaptable and have a huge and never-ending desire to learn and improve
- Our business is changing and growing fast and along with it are the demands and skills needed to succeed. You believe in the growth mindset and have no doubt that you can learn and develop almost any skill
- You are passionate about experience travel and adventure. You are likely to spend your holidays kite surfing in Sri Lanka, hiking the Nepalese mountains or at an alternative music festival
What the job involves
- This role plays a crucial part of Easol's growth journey as you will be responsible for successfully implementing and onboarding Easol's customers to kick-start and grow their experience business on our all-in-one software platform
- You will provide strategic guidance to Easol’s customers to drive value from the platform by ensuring success metrics are met, enabling their business to grow
- Build and nurture customer relationships at all levels and know how to identify whitespaces for improvement
- Help customers achieve their objectives by understanding their business, their success measures and their challenges
- Become an Easol platform expert and help customers make full use of the functionalities as well as the wider community
- Ensure customer success strategy results in speed to on sale, higher product adoption, increased customer satisfaction (e.g. NPS scores), world-class retention and renewals metrics and increased customer lifetime value
- Ensure timely delivery of implementation metrics to reduce customer time-to-value
- Measure, analyse and report on internal customer success and onboarding metrics
- Design and automate a best-in-class customer feedback loop, advocate for the customers' needs and work closely with product and engineering to develop the most impactful and relevant new platform solutions and features
- Continuously optimise the implementation process whilst building a bank of testimonials, case studies and keeping leadership updated with industry trends
Our take
Easol was founded in 2017 by husband and wife team Ben and Lisa Simpson with the intention of becoming the world's first all-in-one SaaS platform for experience commerce. The company aims to bring vital experience commerce tools all into one synchronised place.
Easol empowers entrepreneurs by removing the need to outsource their business to traditional e-commerce platforms, booking platforms or experience marketplaces such as Airbnb. This appeals directly to bosses looking to maintain full ownership of their business, and to streamline the labour-intensive and hands-on booking and tracking processes.
The company is taking advantage of the growing experience market, as more and more businesses are founded to provide the rising demand for unforgettable experiences. After a difficult few years, the experience market is set to boom, and Easol has enjoyed a $30 million funding round in 2024, which will be used to invest in their US presence off the back of opening a hub in New York.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Meaningful work
"Since joining I've seen a constant stream of positive feedback from our creators. Our platform is genuinely saving them time and money and allowing..."
Funding (last 2 of 5 rounds)
Feb 2024
$30m
SERIES A
Apr 2022
$0.1m
GRANT
Total funding: $59.8m
Company benefits
- 25 days of holidays plus public holidays
- Equity
- Gym Membership worth £30
- Headspace membership
- Development & Coaching Budget
- £1,000 Personal Deep Week Budget
- Design your own Setup Budget
- £35 per month mobile phone contribution
Company HQ
Shepherd's Bush, London, UK
Articles
Leadership
Ben Simpson
(CEO & Co-Founder)They were the managing director of youth marketing and experience agency Rough Hill. They co-founded Rise Festival in Les 2 Alps and Running Wild, an event promotion organisation.
Lisa Simpson
(Chief Brand Officer & Co-Founder)They obtained a masters from Warwick University. They were a creative project manager at Rough Hill, and worked for Action Aid for over 4 years. They co-found Rise Festival and Easol.
Salary benchmarks
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Diversity, Equity & Inclusion at Easol
Lisa (Simpson)
- There is an open forum for you to have your say in what we do and how we do it. We empower our team to share their ideas!
- Employees of all backgrounds and physical abilities will be supported by us in every way possible to thrive.
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