SaaS Implementation Project Manager, Alloy
3-5 days a week in office
Digital supply chain management
Be an early applicant
Digital supply chain management
21-100 employees
Be an early applicant
3-5 days a week in office
21-100 employees
Company mission
To help companies operate more responsive and efficient supply chains that intelligently adjust to consumer demand.
Role
Who you are
- This role is ideal for someone who is highly organized, customer-focused, and technically inclined, with a strong ability to manage multiple projects and drive process improvements
- You have a strong understanding of project lifecycles, data integration methods, and data management best practices all while being an excellent communicator with both internal and external audiences
- You thrive in ambiguity, approaching the unknown with curiosity and a clear focus on uncovering what’s needed to unlock value for the customer
- You don’t shy away from asking the right questions, clarifying expectations, and driving accountability across both internal teams and customer stakeholders
- If you're passionate about due dates, delivering quick time to value and have experience working in a fast-paced, collaborative environment, we’d love to hear from you!
- 3+ years of experience in customer facing project management, preferably in SaaS, working technical integrations
- Experience with B2B software implementation lifecycle
- Working understanding of EDI processes and/or API integrations is highly desirable
- Proficiency in project management tools (Asana is a plus!)
- Strong analytical skills with the ability to use data to drive decisions
- Excellent communication and stakeholder management skills able to guide the customer from pre-sale to post-sale
- You are intellectually curious, especially about data, and are constantly eager to find out how things work and how to fix them
- You are organized, can effectively keep track of long to-do lists in order to prioritize and deliver tasks on time. You leave no loose ends!
- A rockstar who takes ownership, drives results, and wants to change the way an industry operates
- Familiarity with Retailer POS systems is a plus
What the job involves
- As a Project Manager, you will play a key role in helping us successfully onboard our customers ensuring quick time to value
- This includes overseeing the project management of connecting their data and getting them introduced to our platform
- You will be their first point of contact after the sale and work to ensure those first few weeks are smooth sailing which is crucial to their lasting success
- In this role, you’ll own the end-to-end customer onboarding lifecycle—coordinating cross-functional resources, managing timelines and milestones, and driving successful adoption of our platform
- You’ll be responsible for ensuring alignment with integration best practices while partnering closely with Client Solutions Managers, Engineering, Product, Sales and the customers themselves
- Beyond project execution, you’ll also contribute to ongoing process improvements, helping to streamline operations and elevate the overall customer experience from pre-sale to growth and retention
- Customer Onboarding & Implementation Project Management focused on delivering quick time to value
- Own and drive customer onboarding projects for our mid-market, and large enterprise customers, ensuring they progress through each phase successfully
- Drive the onboarding process post signature (sometimes even getting involved ahead of time!) including serving as the primary point of contact for the customer from kickoff through handoff on both technical and business topics
- Collaborate with the technical and data teams to align customer needs with Alloy.ai’s integration processDevelop and maintain scalable project plans that ensure consistency in onboarding
- Continue to develop customer relationships ensuring a smooth transition from pre-sale to post-sale. Track and report customer onboarding milestones, identifying roadblocks and proactively resolving issues
- Monitor key onboarding and implementation metrics, leveraging data to optimize processes and drive operational improvements
- Work cross-functionally with pre and post sales teams at Alloy including client solutions, engineering, and product teams to drive resolutions for customers and improvements to the customer experience
- Create and refine project management templates, including project plans, milestone trackers, and communication frameworks, to drive efficiency in onboarding
- Continuously improve project and process workflows, identifying bottlenecks and implementing solutions to enhance execution speed and quality
- Understand both the high-level goals and the finer details of our customers’ business, allowing you to quickly resolve any blockers—big or small—ensuring a smooth and seamless journey
Our take
Consumer demand is changing rapidly, particularly for e-commerce brands, and customer expectations are rising. The ability to swiftly identify and meet these demands is a competitive necessity. Alloy is a digital-native company helping brands monitor and analyse sales and inventory, to leverage sales insights and scrub out inefficiencies in their supply chain.
The cloud-based aspect of Alloy is likely to prove attractive to companies increasingly working with large-scale data buckets, a service that harnesses the power of data at a macro and micro level is both future-looking and profit-promising. To date, this has secured Alloy some impressive clients, including Facebook, Bosch and Ferrero.
The company is explicit about its engineer-oriented company structure, and this is likely to have contributed significantly to its swift innovation. Alloy now has a raft of products and successful investments under its belt, and if it can capitalize on the increased demand for detailed and real-time data it could stand to continue making real headway.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (2 rounds)
May 2018
$12m
SERIES A
Mar 2016
$3.3m
SEED
Total funding: $15.3m
Company benefits
- Lexible leave, with a culture focused on output, not hours worked
- Equity compensation
- Competitive health insurance
- Parental leave
- Professional development budget
- Travel budget
- Social events
Company HQ
The East Cut, San Francisco, CA
Leadership
Joel Beal
(CEO & Co-Founder)Former vice-president at Addepar and Engagement manager at Applied Predictive Technologies with M.A in Economics from Stanford.
Salary benchmarks
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