Senior Sales Specialist / Account Executive, Ultimate
More information about location
1-2 days a week in office
Conversational AI customer service builder
Job no longer available
Conversational AI customer service builder
201-500 employees
Job no longer available
More information about location
1-2 days a week in office
201-500 employees
Company mission
To bring joy to customer service through the world’s most powerful virtual agent platform.
Role
Who you are
- We’re looking for a perfect storm of ambition, communication and execution, with a passion for innovation and exceeding targets, building long-term client relationships and owning the sales process end-to-end
- Please note, this is a role that would suit someone with extensive quota carrying experience
- Strong sales closing experience. Preferably within a SaaS technology company where you’ve owned a specific product and have experience in orchestrating large account and deal pursuit teams
- Experience closing deals with enterprise customers, i.e Fortune 500 companies
- Full-funnel sales experience from outreach to closing, using creative approaches. Comfortable, and excited, about sourcing your own pipeline
- Proficient in CRM, LinkedIn and email marketing tools
- Exceptional written and oral communication skills. Ability to speak confidently with CEOs, VPs of Customer Success, CFOs and other management levels about a complex, technical product
- Experience with Partner and Channel selling
- Fluency in English, additional languages are a plus!
- Customer obsessed
- You are a great listener, with strong skills in communication, problem solving, time management and high motivation
- A true team player who enjoys coming up with cross-departmental initiatives and making an impact to Sales, and also the company as a whole
- You understand the buyer journey and can lead complex sales in a highly consultative manner
- You are naturally analytical and confidently help customers quantify investment decisions
- Growth and competitive wins excite you and you can leverage your industry expertise to lead a sales cycle from start to finish
- Excited about continuous learning, development and growth in your career
- Able to commute to London regularly for meetings with Customers, our Partners and working in our Paddington office 1-2 days per week
What the job involves
- The Enterprise Senior Sales Specialist is responsible for delivering a sales quota across a territory of new and existing clients
- Formulating strategic sales plays to create and nurture opportunities
- Collaborate closely across the organization to develop and drive pipe generation and deliver a value based sales experience for our customers and prospects, at all stages of the sales cycle
- Develop and grow a territory to deliver year on year growth
- Exceed targets by thoroughly qualifying and closing both new leads and upsell and cross-sell opportunities from a established book of business
- Consultative selling: anticipate customer needs and objectives. Lead and challenge customers with a clear strategic vision of our product
- Continually learn to ensure deep knowledge of our product, the CX industry, key industry events and advancements in AI
- Maintenance of accurate and complete customer records, activity records and pipeline reports through our CRM
Application process
- Initial Call with a Talent Partner 15 mins
- Hiring Manager Interview - 45 mins
- Demo Challenge and Panel Interview - 1 hour
- Final Interview with Your Peers - 30 mins
Our take
In the rapidly evolving landscape of digital transformation and eCommerce, businesses are locked in fierce competition, elevating the significance of customer experience. This places considerable strain on customer support teams to deliver exceptional services while managing costs. The solution to this challenge lies in AI-powered digital support automation.
Ultimate provides a no-code automation platform capable of automating up to 60% of support workloads. With a focus on NLP-powered technology, Ultimate has given itself a strategic edge. Its conversational AI is available in 109 languages, consistently positioning the company as a top contender in G2.
The onset of 2022 markets a string of successes for Ultimate, including a record-breaking first half, the appointment of a global customer success executive, and ongoing product innovation. Impressively, the company achieved a 166% growth in new brand partnerships year-on-year, securing major deals with influential names like Zoopla, Get Your Guide, iCard, and Conekta. Now the company is focused on expanding its presence in the US, while also securing even more strategic partnerships.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Dec 2020
$20m
SERIES A
Nov 2019
$3.5m
SEED
Total funding: $28.9m
Company benefits
- Scaled professional development: We're passionate about up-skilling our team and providing people with internal opportunities, so we all grow together
- Bespoke personal growth: Learn a new language, train for a marathon, take a coding course. Our personal development budget has you covered
- Flexible working: From office-lovers to homebodies, and anywhere in between, we encourage our team to work from their preferred location
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Sarah Al-Hussaini
(Co-Founder & COO)An investment banker turned CX & AI expert, Sarah is passionate about diversity in tech and its power to create a better world. They were awarded Forbes 30 Under 30 in 2019.
Reetu Kainulainen
(Co-Founder & CEO)Reetu’s vision for Ultimate led tech giants like Maki Ventures and Techstars to back the fast-growing company. They are passionate about using AI to make CS agents’ careers more rewarding and joyful.
Jaakko Pasanen
(Co-Founder & CSO)As Ultimate’s Chief Science Officer, co-founder Jaakko leads the company’s in-house AI research unit in its mission to build the most powerful virtual agent platform for customer support.
Markus Rautio
(Co-Founder)Ever since they helped develop what would become Ultimate at a Helsinki hackathon, Lead Engineer Markus has been using their technical expertise to build products with meaning alongside his co-founders.
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