Junior Customer Success Manager, Expereo
Wholesale
+ Performance Bonus
Global provider of managed Internet and hybrid networks, SD-WAN, and Cloud connectivity solutions
Be an early applicant
Global provider of managed Internet and hybrid networks, SD-WAN, and Cloud connectivity solutions
201-500 employees
Be an early applicant
+ Performance Bonus
201-500 employees
Company mission
To empower global companies to be future-ready.
Role
Who you are
- Whilst having worked in the Telecom and Networking sector before would be advantageous, it is not essential. We are looking for proactive, task orientated individuals who enjoy problem solving, are results driven and want to work in a fast moving, client facing environment
- Strong analytical skills with ability to interpret data, identify trends and drive data-driven decisions
- Experience of working across internal business processes and developing go to contacts/stakeholders is preferred
- A proactive and entrepreneurial mindset with a focus on continuous improvement
- Self-starter, able to operate independently and take the initiative
- Proven experience of working within a client facing role is essential
- Ability to anticipate customer needs, proactively addressing concerns and ensuring long term satisfaction
- Excellent communication and stakeholder management skills, with the ability to interact at all levels of an organisation. (English with additional European languages a plus)
- Ability to take on constructive feedback and integrate it into your daily tasks
- Familiarity with ITIL best practices and service management frameworks is advantageous
What the job involves
- A Wholesale Junior Customer Success Manager at Expereo plays a pivotal role in overseeing the customer service experience of our major wholesale partners
- You will provide service management support across multiple customers focusing on owning, managing and resolving issues
- This role requires an action oriented, proactive approach to managing service operations, acting as a key liaison between customers, internal teams and global service providers
- Working in partnership with and supporting the Wholesale Account Management team:
- Provide short term service management to any Expereo Wholesale customer as needed, ensuring they stay informed and supported
- Step in when needed to take ownership of service issues, working with both the customer and internal teams to resolve problems quickly and effectively
- Conduct regular service reviews (Monthly or quarterly) providing insights into service performance, improvement initiatives and future service enhancements
- Take ownership of complex service problems—such as billing discrepancies or high-fault-rate customer sites—and drive resolution through targeted improvement plans
- Track service performance against agreed SLAs and KPIs, spotting issues early and fixing them
- Act as the customer advocate within Expereo, ensuring customer feedback and issues are addressed effectively across teams
- Drive operational efficiency by identifying opportunities for automation, process optimisation and continuous service improvement
Our take
Getting reliable, secure internet everywhere in the world is very much a challenge - especially for big businesses with teams and data scattered across the globe. Expereo is stepping in to change that with their world-leading managed Network as a Service (Naas) provider. With this, the company wants to make global connectivity smarter and faster, so companies can have access whenever they need it.
Expereo helps some of the biggest names in business (60% of the Fortune 500 in fact) stay connected across over 190 countries. Their expereoOne platform gives customers full visibility and control, wherever they may be in the world, so they can have a seamless experience that actually works.
Recently, they've teamed up with Starlink to bring high-speed satellite internet into the mix (ideal for remote sites or just as a reliable backup option). It's a smart move, and one that shows Expereo isn't just keeping up with the future of connectivity, but they're shaping it. And with a new Chief Digital Officer on board, it looks like things are only getting started for the company.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Private Healthcare Plan
- Pension Plan
- Life Assurance
- Hybrid Working
- Paid Time Off
Company HQ
Riekerpolder, Amsterdam, Netherlands
Leadership
Ben Elms
(CEO)Ben has over 20 years of operational experience and leadership in the telecommunications industry. Before joining Expereo, Ben led the Vodafone Global Enterprise business as Group Director Chief Executive Officer.
Adee Packer
(CFO)Adee has over 20 years of experience in Finance. Previously, they held CFO roles at Refresco and Anheuser-Busch.
Sander Barens
(CPO)Sander has been part of the Expereo team since 2007, joining the company as a Director of Business Development Asia Pacific. Since then, they have held a number of roles and became CPO in 2022. Previously, they spent over 2 years at BT Global Services as a Global Project Manager.
Salary benchmarks
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