Telephone Account Manager, Rightmove
Major Accounts
£28-32.5k
Plus £7,500 OTE (uncapped)
More information about location
Property Marketplace
Job no longer available
Property Marketplace
501-1000 employees
Job no longer available
£28-32.5k
Plus £7,500 OTE (uncapped)
More information about location
501-1000 employees
Company mission
To provide property professionals & home hunters with tools, expertise, and data.
Role
Who you are
- Enjoys working to targets, naturally strives to exceed them and is able to regularly demonstrate this
- Analytical and confident with data analysis, and building stories around this
- Able to demonstrate exceptional attention to detail
- Ability to manage customer expectations and deliver excellent service
- Excellent verbal and written communication skills and the ability to adapt these to varying customers
- Is positive and enthusiastic about their role and the wider business
- Individuals who can demonstrate tenacity, resilience and flexibility
- Actively exhibits a growth mindset and a willingness to learn, develop and respond to feedback
- Thrives on taking ownership and accountability for their account base and own behaviours
- Demonstrates strong planning and organisational skills
Desirable
- The drive to exceed team expectations
- Strong desire to ‘get the job done’ and thrive in a hardworking and dynamic team
- An awareness of how Estate and Lettings agents operate (not necessarily personal/explicit experience, just awareness)
What the job involves
- You’ll be responsible for a designated customer base made up of a variety of our corporate branches
- Your aim is to achieve activity, growth, retention and customer satisfaction targets. You’ll achieve these targets through understanding your customers’ needs, recommending suitable solutions, and delivering excellent service
- Ongoing management of the customers is also critical to maximising the retention of spend
- Maintain regular contact with existing customers to establish and build close working relationships
- Interpret and explain customers’ data to help demonstrate the value of our products
- Use internal tools and data to help add real value to our proposition
- Communicate new Rightmove initiatives, products and services to customers
- Identify new business opportunities, present and close with a bespoke advertising solution
- Conduct relevant product and service training with customers
- Be the primary point of contact for customer queries and resolution of problems, taking ownership of the issue and ensuring a satisfactory outcome
- Identify and deliver training opportunities to support the relationship
- Recording information in relevant databases, and ensure CRM’s are kept up to date
- Working closely with the relevant Major team account manager to drive head office business objectives
Our take
Rightmove connects the largest and most engaged property audience in the UK with the largest inventory of properties. To sustain business growth, Rightmove is constantly adding new features and tools to its website and app to set itself apart and provide home hunters with the best possible experience when it comes to searching properties.
Rightmove's main priority is becoming the place that home hunters turn to first and engage with most during their home-moving journey. As part of this initiative, the company updated its platform in 2020 to include integrated video content and property images alongside floorplans. This increased the average time users spent looking at each property listing by 70%.
Today, Rightmove has grown to become the UK’s largest online property marketplace and is one of the most popular internet destinations for Britons who collectively spent over a million days on its website in 2022. While current market volatility has led to a cooling off in the housing sector, Rightmove is confident in its ability to ride out this choppy period without incurring additional business costs.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Company benefits
- 25 days of holiday a year (plus bank holidays)
- Flexible holiday (Buy & Sell scheme)
- Rental deposit loan
- Life assurance (4x basic salary)
- 2 company parties a year
- Private health cover for you and your immediate family
- Cash plan scheme for dental, optical and physio appointments
- Contributory stakeholder pension scheme
- Opportunity to participate in sharesave scheme
- Enhanced maternity and paternity leave
- Bike to work scheme
- Interest free season ticket loan
- Eye test voucher
- Fruit and endless coffee and tea
Company HQ
Caldecotte, UK
Leadership
Johan Svanstrom
(CEO, not founder)Joined Rightmove as CEO in 2023. Prior to this, they worked at Expedia in multiple roles, including Managing Director and President of the Hotels.com brand.
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