Senior Revenue Technology Administrator, LegalZoom
$105.3-140.4k
Online legal advice platform
Be an early applicant
Online legal advice platform
1001+ employees
Be an early applicant
$105.3-140.4k
1001+ employees
Company mission
To transform how people navigate the legal system.
Role
Who you are
- 5+ years of experience in revenue technology administration, sales operations, revenue operations, or a related technical field with a strong track record of driving high growth or high volume sales and contact center environments
- Hands-on experience administering Amazon Connect (or related system), including call flow configuration, routing logic, and telephony troubleshooting
- Salesforce Admin Certification, with proficiency in user management, declarative automation, flow design, workflow optimization, and scalable configuration management
- Demonstrated expertise managing lead routing and prioritization logic across CRM and telephony systems to support inbound and outbound sales motions
- Familiarity with revenue technology stacks for high volume contact center, sales, and/or support environments, including CRM, telephony, QA, and integration tools
- Strong troubleshooting skills across CRM and other RevTech tools
- Experience driving change governance, documenting system changes, and writing clear SOPs in fast moving go to market environments
- Proficiency with integration tools such as Workato or Mulesoft for workflow automation and data movement
- Experience developing high velocity, high volume, or contact center performance reporting and translating sales/CX workflows into technical requirements
- Strong triage and issue intake management skills for managing frontline user support and technical issue resolution
- Excellent analytical, communication, and stakeholder management skills, with the ability to translate complex requirements into actionable solutions
- Bachelor’s degree or equivalent experience in business, operations, technology, consulting, or a related field
What the job involves
- The Revenue Technology Administrator III is a critical member of the Revenue Operations team, responsible for the administration, optimization, and integration of LegalZoom’s revenue technology stack
- This role will leverage deep expertise in telephony, routing, CRM, automation, and quality management tools to ensure scalable, reliable, and high-performing systems for high-volume inbound and outbound sales and contact center teams
- The ideal candidate will partner cross-functionally to drive operational excellence, support change governance, and deliver actionable insights that align technology with business objectives
- Administer, configure, and document Amazon Connect, including call flow design, telephony integration, routing logic, and troubleshooting for high-volume contact center environments
- Manage and optimize MaestroQA or similar quality management tools to support sales and customer experience teams
- Own scalable workflow designs and recommendations as a Salesforce Administrator, driving optimization for lead routing, prioritization, data quality, enrichment, and sales motion changes
- Ensure seamless integration and high data quality across the revenue tech stack, including (not not limited to) Salesforce, AWS Connect, MaestroQA, and integration tools such as Workato
- Drive contact center performance reporting by translating sales and CX workflows into technical requirements, dashboards, and actionable reporting
- Lead triage and intake for frontline user support, troubleshoot system issues, resolve requests, and escalate when needed
- Collaborate with Sales, CX, RevOps, Product, GTM, and Technology teams to implement and govern system enhancements and process improvements across the go-to-market environment
- Document technical designs, system configurations, and integration logic to ensure clarity, traceability, and long term maintainability
- Develop and maintain process documentation, SOPs, and operational playbooks tied to revenue technology and workflow improvements
- Perform QA, UAT, and feedback cycles for new features, system changes, routing updates, and workflow enhancements
- Maintain strong documentation practices for SOPs, technical requirements, and ongoing system updates across all revenue technology platforms
- Perform other duties as assigned
- Occasional travel may be required as needed
Our take
LegalZoom is an online legal technology service that can help people create their own legal documents. It believes legal advice and services should be clear, easy-to-understand, and affordable, and provides services to help people make a will, start a business, lodge a trademark application, and more.
LegalZoom has helped millions of people who otherwise could not hire a lawyer with its extensive range of legal solutions. It competes with a handful of other companies, such as IncFile and Rocket Lawyer, that also provide online legal technology.
Despite operating in a competitive market, LegalZoom has continued to expand, helped in part by growing demand for digital legal solutions, Its 2021 IPO provided further momentum, allowing it to scale its operations and invest in new growth opportunities.
Most notably, the company has now been named the provider of 'legal help' for Perplexity - a partnership that could potentially reshape how consumers and small businesses discover and engage with legal services, positioning legal support as something more accessible.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2011
$66m
SERIES B
Mar 2007
$45m
SERIES A
Total funding: $111m
Company benefits
- Remote-friendly work, encouraging time outside the office to relax and recharge
- Comprehensive health benefits, including mental health and fertility care
- A culture of growth, fostering learning and development and opportunities to give back
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Jeff Stibel
(CEO)Jeff has been the CEO of LegalZoom since 2014. Alongside this role, he is also a Partner at Bryant Stibel, on the Board of Trustees at the Natural History Museum of Los Angeles County, and a Chairman at The BrainGate Company.
Noel Watson
(COO & CFO)Noel joined LegalZoom in 2020 as CFO, adding COO to his title in 2024. Prior to this, he was the CFO at TrueCar and VP of Finance/Chief Accounting Officer at TripAdvisor.
Nicole Miller
(CLO & General Counsel)Nicole joined LegalZoom in 2020 as a General Counsel, adding CLO to her title in 2024. Prior to this, she spent 6 years at The Honest Company, joining in 2014 as a Senior Corporate Counsel before becoming VP of Legal Affairs and Associate General Counsel in 2016 and then moving into the role of General Counsel in 2018.
Prior to joining LegalZoom in 2021, Sheily was the VP of Global Human Resources at Activision Blizzard. She also spent nearly 10 years at Google in various roles, including Director of Global Trust & Safety Operations.
Daniel Lysaught
(CMO)Daniel joined LegalZoom in 2022 as a VP of Growth Marketing before stepping into the role of CMO in 2023. Prior to this, he was a VP of Growth Product & Marketing at Good Eggs. He also spent 6 years at TrueCar in various roles, including Senior Director of Strategic Partnerships & Marketing and VP of Customer Acquisition.
Kathy Tsitovich
(Chief Corporate Development & Partnership Officer)Prior to joining LegalZoom in 2020, Kathy spent 21 years at Intuit. While there, she held a number of roles, including VP of Consumer Group and Business Development.
Aaron Stibel
(CBO & CCO)Alongside LegalZoom, Aaron is a Founding Partner at Bryant Stibel, a Board Member at RBmedia, and an Advisory Board Member at Tufts University.
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