Customer Advocacy Manager, Halcyon
$142-172k
+ Generous equity offering
Cybersecurity tools to protect against ransomware
Open for applications
Cybersecurity tools to protect against ransomware
201-500 employees
Open for applications
$142-172k
+ Generous equity offering
201-500 employees
Company mission
Halcyon's mission is to defeat ransomware.
Role
Who you are
- This role will identify and activate enthusiastic customers to become strategic advocates through case studies, references, peer programs, and thought leadership opportunities
- Deep understanding of complex B2B sales cycles and the value of peer validation
- A strategic thinker who can align advocacy to revenue outcomes
- Comfortable interacting with C-level customers and high-profile accounts
- Passionate about customer success, community, and turning clients into champions
- 3–5 years of experience in customer marketing, advocacy, or customer success in a B2B tech environment (cybersecurity is a plus)
- Strong experience working cross-functionally with marketing, sales, product, and customer success
- Exceptional storytelling and content creation skills
- Proven ability to manage executive-level customer relationships with diplomacy and professionalism
- Familiarity with CRM (Salesforce), marketing automation platforms (e.g., Marketo, HubSpot), and review platforms (e.g., G2, Peer Insights)
- Data-driven mindset with the ability to track and report program KPIs and ROI
What the job involves
- We’re seeking a proactive and relationship-driven Customer Advocacy Manager to lead our customer advocacy efforts in a fast-paced B2B tech environment
- The work will directly influence pipeline growth, brand trust, and customer loyalty by amplifying real-world success stories from our most valuable customers
- Design and execute a scalable advocacy program that supports sales, marketing, and customer success goals
- Partner with customer success and account teams to identify high-value customers for advocacy opportunities
- Develop strategic reference content, including in-depth case studies, executive testimonials, video interviews, and review campaigns (e.g., G2, Gartner Peer Insights)
- Build and maintain a reference resource/database and manage sales enablement for customer proof points
- Create and scale a formal customer reference program for high-stakes sales cycles, executive briefings, and analyst relations
- Launch and manage advocacy initiatives such as customer councils, speaker programs, webinars, and user-generated content
- Support product marketing by sourcing customer quotes, use cases, and proof points for product launches and marketing materials
- Measure the impact of advocacy initiatives on influenced pipeline, deal acceleration, and customer engagement
- Leverage platforms such as Influitive, TechValidate, SlapFive, or other advocacy tools to streamline program execution
Our take
As cyber attacks become increasingly complex, especially in the mode of ransomware, companies such as Halcyon are becoming an ever more important weapon in the fight for cybersecurity. Though only formed in 2021, its founders have extensive experience as researchers at cybersecurity unicorn Cylance, amongst other notable companies in the sector.
Halcyon’s product stands out from similar - and abundant - offerings thanks to its melding of multi-proprietary advanced prevention engines and AI models designed specifically to seek out and destroy ransomware threats. It's the flexibility and reactivity of these two multi-tiered facets that have made Halcyon a trusted partner for companies on the Forbes Global 2000 list.
With significant funding behind it, Halcyon will ramp up the development of its platform's features and continue expanding its customer base.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Nov 2024
$100m
SERIES C
Dec 2023
$40m
SERIES B
Total funding: $204m
Company benefits
- A Remote Native Global Team - As a remote first, completely distributed team, we recognize great talent can exist anywhere. We invite you to apply to a job you’re interested in and we'll work a plan to meet your needs.
- Health & Wellness - We offer comprehensive health benefits to meet you and your family’s needs, including 100% covered Medical, Dental and Vision insurance for you and all your dependents.
- Competitive Compensation Packages - We offer competitive compensation packages with equity, depending on position, along with a generously matched retirement plan, unlimited PTO, paid sick time and holidays
- Future Planning & Time Off - We offer paid time off to take care of yourself! Relax and recharge on us. We also include paid parental leave, short & long term disability insurance, life insurance and more
Company HQ
Congress Avenue Historic District, Austin, TX
Leadership
Jon Miller
(CEO & Co-Founder)Previously CEO and Founder at Boldend, Advisory Board member at Cylance, Vice President at Accuvant LABS, Managing Consultant at IBM.
Ryan Smith
(CTO & Co-Founder)Currently Owner at Hustle Labs. Previously Chief Research Officer at Boldend, Advisory Board Member at Cylance.
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