Customer Support Specialist, IDT

Salary not provided

Junior level

Remote from Europe

More information about location

Communications & payment services

Job no longer available

Communications & payment services

1001+ employees

B2BPaymentsFinancial ServicesSaaSTelecommunications

Job no longer available

Salary not provided

Junior level

Remote from Europe

More information about location

1001+ employees

B2BPaymentsFinancial ServicesSaaSTelecommunications

Company mission

To provide innovative communications and payment services for consumers and businesses on a global scale.

Job

Company

Role

Who you are

Professional proficiency in English and French
1-2 years of professional experience in customer service
Previous customer support experience (added value)
Positive attitude and a high degree of professionalism
Flexible schedule and comfort with being on call during evenings/weekends
Strong verbal and written communication skills for supporting via phone, email, chat, etc., and documenting work
Computer skills and aptitude - Microsoft Office and Google Suite required, other technical software a plus
Technical fluency on both Android and iOS mobile devices to troubleshoot customer issues
Problem-solving skills and ability to think under pressure
Team player
People-oriented
2-3 professional references

What the job involves

You will be supporting an award-winning application called Boss Money operated by IDT Corporation, a leading provider of remittance and communication services based out of Newark, NJ
Enthusiastically enforce Boss Money’s excellent service standard
Respond efficiently to customer inquiries to help maintain high customer satisfaction
Go the extra mile to engage with customers effectively and work with the rest of the Boss Money team on product changes and improvements based on customer feedback
Work remotely with a high degree of independence
Communicate with customers through various channels (phone, WhatsApp, email, live chat, etc.), and troubleshoot issues as necessary
Maintain a positive, empathetic, and professional attitude toward customers at all times
Be an expert on the Boss Money wallet product so that you can triage issues and answer questions
Acknowledge and resolve customer complaints
Communicate and coordinate with colleagues on the customer support and technical teams as necessary
Work independently in a remote environment (requires consistent, strong internet access)
Keep organized records of customer interactions, comments, and complaints
Proactively reach out to customers for feedback, especially on new features
Contribute to broader team efforts by accomplishing related tasks as needed and bringing your innovative ideas to the company
Be a brand ambassador for Boss Money in your local context - represent the company well
Be accountable - follow up on situations

Our take

Founded in 1990 by serial entrepreneur Howard Jonas, IDT Corporation specializes in fintech and communications services. Over the last few decades, the company has launched a portfolio of brands, including IDT Global and net2phone.

IDT offers payment and communication services to businesses and consumers alike. It now boasts a turnover of over $1 billion a year, which is a testament to its industry impact.

The company has benefited massively from its agility and its ability to evolve alongside technology. For example, it acquired Leaf Global, signalling a new move into the world of Web 3.0. This indicates a notable and timely shift in strategy for the company.