Senior Employee Relations Partner, Flatiron Health

• This role is ideal for someone who blends deep ER/employment law expertise with strong emotional intelligence, and who thrives on building scalable, consistent processes that reduce risk and support employees through difficult moments
• You're a kind, passionate and collaborative problem-solver who values the opportunity to think beyond the way things are
• You're someone who can independently manage sensitive, high-stakes situations with discretion, fairness, and calm under pressure
• You care deeply about employee experience and want to build the systems and judgment-based practices that make ER support consistent and scalable
• You’re an empathetic, collaborative problem-solver who values impact, welcomes feedback, and works with kindness and clarity
• A BA/BS degree or higher (JD a plus, not required), with 8-10+ years of Employee Relations or employment law-focused HR experience, ideally in a global or fast-scaling organization
• Deep expertise in employment law across markets where we operate (US, UK, DE, Japan), and experience managing complex, sensitive ER matters and investigations with legal/compliance awareness
• A systems-thinking approach — experienced in designing and scaling repeatable ER processes that reduce risk and increase consistency
• Exceptional judgment, discretion, and the ability to navigate ambiguity with clarity and empathy
• Strong communication and coaching skills, with the ability to influence managers, HRBPs, and senior leaders on ER matters
• A forward-thinking mindset, with experience (or interest in) integrating AI-driven tools into ER/HR operations and leveraging people data for insights
• Ability to handle highly sensitive and confidential information with the utmost discretion and diplomacy

Desirable

• We’re looking for a Senior Employee Relations Partner to help us accomplish our mission and improve and extend lives by learning from the experience of every person with cancer
• Our People Team strives to foster a culture of purpose and performance where employees feel equipped, empowered, and engaged to make meaningful contributions with confidence, compassion, and clarity
• We support employees, managers, and leaders by driving growth, scaling operations, and delivering a world-class employee experience — all while serving as a role model team within the organization
• As a Senior Employee Relations Partner, you will play a critical role in strengthening organizational health, mitigating risk, and reinforcing our values through fair, consistent, and empathetic practices
• In this role, you'll own the end-to-end employee relations function — leading complex case management, investigations, and policy interpretation across our global workforce. This position reports to the Director, Head of HRBP & Employee Relations
• Employee Relations Case Management: Lead the intake, investigation, documentation, and resolution of complex global ER matters — including conduct issues, policy violations, and workplace conflicts — ensuring fair, consistent, and legally compliant outcomes
• Manager Coaching & Enablement: Coach managers and HRBPs through performance management, disciplinary actions, and difficult conversations. Provide tools, templates, and guidance to build manager capability and reduce risk
• Escalation & Resolution: Serve as the key point of escalation for sensitive employee concerns, driving resolution with empathy, integrity, and sound judgment, and partnering closely with Legal as needed
• Policy & Compliance Ownership: Develop, review, and update HR/ER policies and training programs to ensure compliance with local employment laws (US, UK, DE, Japan) and reinforce Flatiron's values and best practices
• Process Design & Operational Excellence: Build and continuously improve scalable ER systems (case trackers, templates, workflows) to ensure clean documentation, audit readiness, and reduced administrative burden on HRBPs and managers
• Insights & Pattern Recognition: Use ER case data to identify trends, surface systemic risks, and proactively recommend solutions. Partner with HRBPs to inform broader people strategies based on case patterns and employee sentiment