Product Manager, Tiqets
Digital ticketing platform for museums and attractions
Open for applications
Digital ticketing platform for museums and attractions
201-500 employees
Open for applications
201-500 employees
Company mission
Tiqet's mission is to make culture more accessible.
Role
Who you are
- You have 2+ years of experience in product management, developing innovative and impactful digital products. Experience in an e-commerce environment and/or App development is a plus
- You're comfortable with the basics of Product Management - maintaining clear and concise requirements and documentation for all deliverables
- You have experience with data analysis and visualization, using tools such as Looker, Tableau, or similar platforms to inform and support your decisions
- You understand UX design principles and can work closely with designers and engineers
- You have a basic understanding of the core technical concepts of app development, allowing you to understand and support the team with technical challenges
- You clearly communicate progress and coordinate the release of changes and features
- You’re always learning and sharing your learning with others
- Living in NL/EU
What the job involves
- As a Product Manager, your work will span the full product lifecycle
- From researching and identifying the customer needs, defining the product strategy, the team’s goals and the roadmap to developing, optimising and launching solutions and evaluating the results
- You will lead a cross-functional team of developers, a product designer and a data analyst and work closely with business stakeholders on developing compelling solutions matching the needs of our customers and improving their experience
- Currently, we have eight Product teams, and in joining Tiqets you would lead one of the teams that focuses on Apps and Retention
- You will report to the B2C Lead Product manager
- Lead a cross-functional team and define its objectives and key results. Work with your team to meet the objectives, remove obstacles from their way, and keep them motivated and engaged
- Take a hypothesis-driven approach. Make sure to validate assumptions as fast and as efficiently as possible
- Manage the entire product development lifecycle, from understanding user needs and generating ideas to launching products and evaluating their impact
- Gain a deep understanding of the customer's needs. Coordinate and conduct customer and market research to ensure we solve our customers’ most important problems
- Establish a clear product strategy for your team scope and contribute to the overall product vision and strategy
- Be the advocate for your product and act as a go-to resource for product inquiries related to your team's focus
Our take
Museums and attractions might have had people tolerating lengthy ticket-booth queues in the past, but the rising tide of digital transformation has today’s visitors expecting more. With many museums in particular operating on precarious funding models, they can’t afford to lose visitors, so Tiqet’s simple digital ticketing platform should offer something of a lifeline.
Tiqet’s easy browse-and-buy selection of e-tickets to top locations across the globe has proven especially useful - both for facilitating greater footfall, and for converting visitors to repeat customers with data gathering and analytics. It is this latter point that may prove especially useful: with an increasing proportion of museums' and attractions' revenue coming from gift shops and cafés, rather than ticket sales themselves, they are increasingly pivoting towards a consumer model. Consequently, they will need to keep a tighter finger on the pulse of consumer demand.
What bodes especially well for Tiqet has been a impressive funding round led by travel giant Airbnb, who offered guidance and collaboration to the startup. The company has led digital transformation in a key aspect of the tourism industry, and has made several advantageous partnerships with companies such as Klook and RUNNR.ai.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Company benefits
- Young, energetic, international work environment
- Bright, welcoming office located in the centre of Amsterdam
- Competitive salary and paid holiday leave
- Tiqets' learning academy: skill lab, group & individual learning
- Annual company getaway to undisclosed location
- Sports activities: free gym, running sessions, boot-camp, football, climbing and more
- Fun, sociable company events in and out of the office
- Friday drinks
- Summer party
- 20% employee discount code to explore great museums/venues worldwide
- Pension contribution and travel compensation
- Everyone - employed at Tiqets will receive a monthly internet allowance for working from home
- Everyone - employed at Tiqets can reimburse home work space necessities
Company HQ
Jeruzalem, Amsterdam, Netherlands
Leadership
Luuc Elzinga
(President)Previously a partner and Co-founder at Think Too. Previously worked as the company's CEO from 2014-2020.
Maarten Raaijmakers
(Chief Supply Officer)An experienced entrepreneur, they co-founded Splandingo and Mijn Register, as well as founding Minus3, before moving on to Tiqets.
Kasper Middelkoop
(Shareholder)Previously the founder of Hotelchamp and co-founder at Midsol Media, and subsequently founded Smiler.
Robert Westers
(COO)Previously the Director at Nimbuzz Internet Media. Went on to work as CPO at Nimbuss and Paylogic International.
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