Customer Success Manager, Affinity

Mid-Market

$115-135k

+ Commission based on departmental KPIs

Senior and Expert level

New York

San Francisco Bay Area

More information about location

2-3 days a week in office

Relationship intelligence company

Be an early applicant

Relationship intelligence company

201-500 employees

B2BArtificial IntelligenceSaaSData AnalysisSales

Be an early applicant

$115-135k

+ Commission based on departmental KPIs

Senior and Expert level

New York

San Francisco Bay Area

More information about location

2-3 days a week in office

201-500 employees

B2BArtificial IntelligenceSaaSData AnalysisSales

Company mission

Affinity's mission is to create a world where anyone can cultivate and fully harness their network to succeed, by building a new kind of infrastructure to power all relationship-driven industries and applications.

Job

Company

Role

Who you are

5+ years of experience as a Customer Success Manager, Account Manager, or similar role
Proven track record of achieving commercial targets and goals, preferably in an enterprise SaaS setting
Experience managing accounts and renewals, upsell opportunities, and identifying growth opportunities
You have excellent interpersonal skills with a history of building strong business relationships
You're an influential communicator with experience presenting to small and large audiences
You're proficient in organization, account prioritization, and time management
Ability to orchestrate cross-functional resources to ensure the success of your clients
You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success team
Thrive in dynamic, fast-paced environments, embracing ambiguity and helping shape foundational strategies

What the job involves

The Customer Success team at Affinity are the trusted private capital advisors who ensure every Affinity customer maximizes the value of their network and relationships
We deliver this by combining deep industry expertise with proactive guidance, helping customers adopt best practices that drive measurable business outcomes
Your job will combine commercial leadership and customer advocacy
You will drive renewals while working closely with our clients to understand and address their business needs
This role is highly cross-functional, and you will regularly interface with our sales, product, and engineering teams to ensure we place our clients’ concerns above everything else
We hope you’re excited about the prospect of shaping the customer experience at Affinity!
Own a book of Affinity's Mid-Market customers driving renewals and upsell for these accounts
Serve as a Customer Advocate: build a strategy to manage the engagement and success of our clients
Act as a trusted advisor to our customers to drive broad product adoption and ensure they reach a high level of satisfaction with the product
Become a product expert: Develop best practices to share with clients, helping them best leverage Affinity's full functionality
Interface closely with sales, support, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and directly impact the product roadmap

Our take

Up to 90% of company profiles in traditional customer relationship management systems (CRMs) are incomplete or out-of-date, causing missed sales opportunities and wasted time. Affinity exists to change this state of affairs, using AI to analyse a company's communications and interactions to provide the most accurate profile possible, powering sales and excellent customer relationships.

While other modern CRMs exist, few of them are able to automate data input on the scale of Affinity, which has processed around 20 trillion emails and hundreds of thousands of calendar events to date. It also focuses on industries that are underserved in the CRM sector, including investment banking and real estate. This has grown it a client base of more than 1,800 customers including major enterprises such as Bain Capital Ventures, Nike and Twilio.

Affinity is focusing on expanding its sales, marketing, and engineering teams to grow its customer base and develop new products. As companies look to both improve the performance of their sales teams and reduce costs in manual data entry, Affinity's product is likely to remain extremely popular.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

93% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 4 rounds)

Sep 2021

$80m

SERIES C

Feb 2019

$26.5m

SERIES B

Total funding: $122.6m

Company benefits

Daily lunches
Commuter passes
Flexible PTO
Free events
Tech pack
Retirement options
Work from home opportunities
Health insurance
Grocery allowance

Company HQ

Jackson Square, San Francisco, CA

Leadership

Ray Zhou

(Co-CEO)

Studied Computer Science at Stanford and was a Genomics Researcher at UC Davis.

Shubham Goel

(Co-CEO)

Started out as a Software Developer at inoXapps and was a Partner at the Dorm Room Fund. Is one of Forbes's 30 Under 30.

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