Email Marketing Executive, Joseph Joseph
+ Company performance related bonus
More information about location
3+ days a week in office
Innovative and functional houseware
Be an early applicant
Innovative and functional houseware
101-200 employees
Be an early applicant
+ Company performance related bonus
More information about location
3+ days a week in office
101-200 employees
Company mission
To create desirable products that enhance everyday life and stay true to our philosophy of creating Brilliantly Useful Design.
Role
Who you are
- At least 1 years’ experience in an email marketing role
- Have managed an email platform previously (e.g. Ometria, Klaviyo, Emarsys, Braze, MailChimp) in an ecommerce environment. (Ometria experience an advantage, but not required)
- Knowledge and ability to pull reports using reporting dashboards (e.g. GA4, platform data)
- Ability to work closely and productively with internal and external stakeholders
- Have an analytical mindset and the ability to provide insight into performance, using this to make informed decisions
- Exceptional attention to detail, ability to spot and correct errors, and ability to thoroughly and comprehensively test links, stock levels and regional variances for every email that gets sent out
- Experience with our SMS platform, Attentive, beneficial but not required
- Some knowledge of customer segmentation would be beneficial but not required
- Some knowledge of editing HTML would be an advantage but not required
- Demonstrable eagerness to learn and a desire to grow our email marketing and CRM activities
What the job involves
- We are looking for an enthusiastic Email Marketing Executive to join the team
- Already operating across 6 global sites, this is an exciting time to join the Ecommerce team as we build the key foundations for growth
- We require an enthusiastic individual with a genuine willingness and eagerness to learn and support the various functions of the team
- Manage the day-to-day running of Joseph Joseph’s Email Marketing strategy
- Responsible for managing both broadcast and automated email campaigns via our ESP Ometria, whilst identifying opportunities to optimise performance
- Managing the planning, briefing, building, linking, testing, and scheduling of all emails
- Monitor our customer database and ensure we remain GDPR compliant
- Improve retention rates and help convert leads into customers
- Create CRM customer lists for ad-hoc and automated campaigns and digital marketing
- Work closely with the Email & CRM Manager on defining and executing the email marketing roadmap to deliver objectives
- Work closely with Ometria to understand best practises and find opportunities for improvement
- Ideate and execute A/B tests for broadcast and automated emails. Continually monitor and track performance, report on findings and use these to improve future campaigns
- Monitor email deliverability and troubleshoot any issues that may occur
- Report on channel performance using our internal analytics tools and Ometria, for daily, monthly, and yearly trade reports
- Manage all administrative and master documentation including our automated customer journeys, ensuring they are up-to-date and reflect current live status
- Work closely with the Ecommerce, Creative and Brand teams to ensure email supports business priorities while driving key KPIs
- Assist on SMS strategy, to support the growth of our SMS marketing channel, including planning, scheduling and reporting
- Monitoring marketing trends and leading on competitor research to remain competitive within our own email marketing comms
- Develop and own our personalisation and segmentation roadmap
- Assist with seasonal and launch campaign planning and research
- Working with the trade team on Email Localisation and SKU selection, and owning and managing the email translations process
- Owning internal email calendar
Salary benchmarks
Our take
Based in London, family business Joseph Joseph pairs Cambridge University business and a Central St. Martins Product Design graduates into a sleek and functional homeware and product manufacturing company. Founded in 2003, kitchen and homeware designed by Joseph Joseph are now available in leading department stores, independent shops, eCommerce channels, and in over 100 countries across the globe.
Joseph Joseph champions products that are effective and striking, using its blend of business and creative savvy to keep things stylish yet practical. The same can be said of its work culture, with the company announcing in 2023 that it has partnered with performance management and employee retention platform OpenBlend to manage its workforce. This highlights the company’s keen eye for tech innovations to enhance its activities.
With many awards under its belt, Joseph Joseph is still keeping a firm grip on its outgoings in light of inflation and economic trade stresses, all whilst reducing its packaging and carbon footprint. With rising costs throughout its supply chain, Joseph Joseph continues to keep its operations as efficient as its products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Company benefits
- Hybrid working
- Company bonus scheme
- Holiday trading and allowance increases for length of service
- Mental wellbeing support
- Generous employee discounts
- Season ticket loan and cycle to work scheme
- Enhance pension contribution
- A range of discounts via Perkbox
- Recognition scheme
Company HQ
London, UK
Leadership
Richard Joseph
(Co-Founder & Group CEO)Studied Business at Cambridge University.
Antony Joseph
(Co-Founder & Creative Director)Previously Studied Design at Central St. Martins and worked as a Freelance Product Designer before co-founding Joseph Joseph in 2003.
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