Technical Account Manager, Docebo
Public Sector
+ ESPP at a 15% discount
More information about location
Multi-product learning suite
Be an early applicant
Multi-product learning suite
501-1000 employees
Be an early applicant
+ ESPP at a 15% discount
More information about location
501-1000 employees
Company mission
To redefine the way enterprises learn by applying new technologies to the traditional corporate learning management system market.
Role
Who you are
- SaaS Troubleshooting Veteran: Bring 5+ years of hands-on technical troubleshooting experience coupled with 2+ years managing enterprise or large accounts within a SaaS environment
- Public Sector Navigator: Proven experience working within the United States public sector (government, education, or highly regulated institutional environments) with a solid grasp of their unique compliance and procurement structures
- Technical Translator: Masterful communication and presentation skills, with a proven ability to distill highly complex, technical jargon into clear, value-driven solutions for executive and non-technical stakeholders
- Web Technology Fluent: Possess a solid working knowledge of front-end web technologies (JavaScript, CSS, HTML, RESTful APIs) along with back-end development practices, OAuth 2.0, and SAML Single Sign-On protocols
- Data & Integration Specialist: Proficient in at least two of the following technical domains: creating/executing SQL queries, utilizing iPaaS technology (e.g., Workato, Zapier), or building BI reporting tools (e.g., Snowflake, Tableau, Looker, Power BI)
- Proactive Risk Mitigator: A strong project management mindset combined with an analytical, process-oriented approach to forecasting product release impacts and advising customers on testing readiness
- Globally Mobile: Ready and willing to step out into the field with the ability to travel internationally (with notice) up to 25% of the time
Desirable
- Cloud Certified: Holding an active AWS Product Certification is a massive plus
- LMS & HCM Insider: Previous industry experience working within e-Learning, Learning Management Systems, or Human Capital Management platforms
- Scalability Expert: Prior experience consulting on or supporting large-scale platform performance, uptime, and scalability
What the job involves
- As a Technical Account Manager, your mission is to build, grow, and deepen our customer relationships to ensure they achieve unparalleled success with Docebo
- You will act as the ultimate strategic and technical bridge, translating complex public sector workflows into high-impact initiatives that leverage Docebo as their core technology driver
- By turning high-level business goals into long-term technical realities, you will eliminate friction, mitigate risks, and elevate every single customer into a lifelong partner
- Architect the Future: Translate customer business goals and eLearning objectives into long-term technical strategies that unlock the full potential of Docebo's capabilities
- Own the Relationship: Take complete technical ownership of the Docebo-customer relationship, partnering closely with the Account Team to drive overall account health, customer growth, and long-term satisfaction
- Command the Room: Create and deliver high-impact presentations regarding performance and contractual SLAs directly to customer senior and executive management
- Guard the Platform: Continuously monitor and assess technical health across critical areas—including API usage, integrations, custom modules, and login/session trends—to preemptively mitigate risks
- Champion Efficiency: Collaborate with internal Premium Advisors to analyze support case patterns, identifying systemic workarounds and recommending improvements to enhance long-term platform health
- Innovate through Pilots: Support the preparation and execution of small proof-of-concept projects, testing out cutting-edge scenarios with stakeholders before rolling them out organization-wide
- Bridge the Gap: Serve as the central technical liaison between customer executive stakeholders and internal Docebo teams to run point during critical events and align future product roadmaps
Our take
E-learning has become a huge sub-sector in the corporate training market. Driven by a growing trend of remote work and training, the global online e-learning market was approximately $325 billion in 2025 and is forecasted to grow considerably, up to $665.06 billion by 2031.
Docebo is one of the key players in this industry, its easy-to-use, highly configurable and affordable learning platform has the end-to-end capabilities and critical functionality needed to train internal and external workforces, partners and customers. Bringing a broad range of learning materials together on one platform has created a highly scalable product that has become a market leader over the last decade.
Docebo's client base includes some of the world's biggest companies, such as Amazon, Walmart and Coca-Cola. The company's international expansion strategy has remained its primary focus, building offices worldwide, acquiring companies (such as Skillslive) and completing two successful IPOs.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2015
$3m
SERIES A
Feb 2012
$2.8m
SEED
Total funding: $6m
Company HQ
Fashion District, Toronto, ON
Leadership
Claudio Erba
(Founder & Chief Innovation Officer)Former Product Manager for Selpress. Former Board Member VP at Rysto.
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