Client Success Analysts, Two Circles
$70-75k
Data-driven sports marketing
Job no longer available
Data-driven sports marketing
501-1000 employees
Job no longer available
$70-75k
501-1000 employees
Company mission
To use data to grow the value of sports.
Role
Who you are
- This role is ideal for someone early in their career who is passionate about sports and entertainment technology, client service, and data-driven solutions
- 0–2 years of experience in client support, account management, customer success, consulting, or a related role
- Experience or strong interest in sports, entertainment, technology, or SaaS environments
- Exposure to client-facing environments or project coordination is a plus
- Strong communication and interpersonal skills
- Organized and detail-oriented with the ability to manage multiple tasks
- Analytical mindset with an interest in working with data and reporting
- Strong problem-solving skills and a proactive approach to learning
- Ability to collaborate effectively across teams
- Familiarity with CRM platforms such as Salesforce or Microsoft Dynamics is a plus
- Basic experience with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Interest in SaaS platforms and data-driven technology solutions
What the job involves
- The Client Success Analyst will support Client Success Managers in the execution and delivery of client engagements across the entire client lifecycle
- This role focuses on ensuring the successful adoption and ongoing use of our technology and services by assisting with onboarding, reporting, client communications, and project coordination
- You will work closely with Client Success Managers and cross-functional teams including Product, Solutions, and Marketing to ensure client needs are met and projects are delivered efficiently
- Client Lifecycle Support:
- Support Client Success Managers in managing client accounts throughout the lifecycle, including onboarding, adoption, and renewal preparation
- Assist with onboarding activities to ensure clients successfully implement and begin using our technology and services
- Coordinate client meetings, track action items, and ensure follow-ups are completed
- Maintain documentation of client interactions, onboarding progress, and account updates
- Account Execution & Project Coordination
- Help execute account plans developed by Client Success Managers
- Track project timelines, deliverables, and milestones to ensure work is delivered on schedule
- Assist with preparing materials for client meetings, presentations, and business reviews
- Support the coordination of internal teams to ensure client requests are addressed efficiently
- Client Adoption & Account Health Monitoring
- Monitor product adoption, usage trends, and key client health metrics across assigned accounts to assess overall account health
- Identify early warning signs of declining engagement or adoption risks and surface insights to Client Success Managers
- Partner with Client Success Managers to develop and execute action plans that improve adoption and mitigate potential risks
- Prepare insights to support client updates, business reviews, and proactive account management
- Cross Functional Collaboration
- Work closely with Client Success Managers to communicate client needs and feedback internally
- Coordinate with Product and Engineering teams to track client questions, feature requests, or technical issues
- Support marketing initiatives by helping identify client success stories or insights that could be used for case studies
- Client Experience
- Help ensure clients have a positive experience with our technology and services
- Respond to client inquiries and assist in resolving issues by coordinating with internal teams
- Promote best practices and support clients in optimizing their use of our solutions
Our take
Two Circles is a digital sports marketing agency that develops and executes marketing strategies for sports-based companies, supplying the means to maximise sponsorship rights fees, increase commercial performance, engage the right audiences, and use data to inform future strategy.
As well as delivering front-running marketing tech and services for the sports industry, the company also dedicates itself to improving diversity and inclusion in sports, including its "Diversity in Sports" mentoring program that aims to accelerate the growth of under-represented talent across the industry.
Two Circles works with more than 300 sports rights holders, including the likes of the NFL, UEFA, F1, and the ICC, as well as $1bn in sponsorship revenues. A series of acquisitions has contributed to the expansion of the business - for example, that of Australia-based digital specialist Codeware, which came alongside the opening of a Melbourne office, has enabled it to grow its presence in the Oceania region and bolster its tech offering.
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (1 round)
Sep 2024
$317.5m
GROWTH EQUITY VC
Total funding: $317.5m
Company benefits
- Renowned Team Days often throughout the year
- Discretionary Bonus based on company performance
- Performance Reviews every 6 months with discretionary salary increases
- Tickets to sporting events
- Lunch once a week, breakfast and continuous supply of snacks
- Private healthcare schemes
- Cycle to work scheme
- Learning and Development opportunities, including certification in certain areas
Company HQ
Holborn, London, UK
Leadership
Gareth Balch
(Co-Founder & CEO)Previously worked in Commercial Strategy at Manchester City Football Club. Also a Former Director at Goodform.
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