Manager of Technical Account Management, CrowdStrike
CA$95-160k
+ Variable/incentive compensation + Equity
AI-native cybersecurity platform
Open for applications
AI-native cybersecurity platform
1001+ employees
Open for applications
CA$95-160k
+ Variable/incentive compensation + Equity
1001+ employees
Company mission
CrowdStrike is on a mission to stop breaches. Its purpose is to provide safety and security to some of the world’s largest, most influential companies and, by extension, the billions of people around the world who use their services.
Role
Who you are
- Experience in people management position, ideally in customer support / customer success
- Bachelor’s Degree in computer science or relevant work experience
- Technical understanding of endpoint protection technologies
- Motivated with excellent organizational skills
- Self-starter with ability to work independently, but also manage expectations of both customers, employees, and peers
- Strong communicator - written, verbal and presentation
- Strong problem-solving skills with ability to implement systematic approaches to scale within a fast-paced environment
- An aptitude for understanding how technology products and solutions solve business problems
- Experience as a successful Technical Account Manager / Customer Success Manager with a track record of exceeding customers’ expectations
- Demonstrated experience working with Sales organizations and product teams
- A demonstrated ability to manage professional level employees
- Ability to foster a positive work environment and attitude
- Excellent written and oral communicator, with presentation skills and ability to engage at a variety of audience levels, to include being able to interact with senior executive stakeholders
- Ability to work remotely and able and willing to travel on short notice, up to 25% of the time
- Travel as needed
What the job involves
- As a Manager of the Technical Account Management team, you will lead a team of talented Technical Account Managers who work with CrowdStrike customers based in North America region to ensure that they are well protected and empowered to stop breaches
- You will be expected to develop, build and retain a strong technical team in a rapidly growing and evolving company
- You will work closely with CrowdStrike customers, understanding their challenges and how the TAM team can solve them to drive customer success
- You will also partner with the sales team on planning and executing on a shared vision for the Americas region
- Build, develop and support a customer-focused team comprised of Technical Account Managers
- Think outside of the box to constantly innovate and help protect our customers while providing excellent Premium Support service
- Act as a coach, mentor, and educator to the Technical Account Managers on your team
- Follow up with customers in response to CSAT survey results and identify areas of improvement and, if warranted, implement corrective actions
- Maintain control of the overall resolution of any escalated case, leading cross-functional as needed
- Participate in strategic planning sessions with customer success and sales management teams
- Identify customers at risk across a large portfolio of accounts and coordinate the development of success plans to remediate the situation and ensure a successful renewal
- Identify needed resources for supporting the customer success strategy in the region
- Work collaboratively with sales counterparts, marketing, product development and other supporting teams
- Act as the technical bridge between CrowdStrike and the customer by helping customers better understand CrowdStrike capabilities, while capturing their requirements and needs
- Understand complex architectures and quickly identify possible gaps and opportunities due to enhance security effectiveness over traditional security technologies
Our take
Since CrowdStrike was founded by a trio of former McAfee executives in 2011, it’s grown into a thousands-strong, NASDAQ-listed company. With customers including Verizon, Deloitte, and Goldman Sachs, it’s considered one of the world’s top enterprise cybersecurity vendors along with the likes of Cisco, IBM, and Palo Alto Networks.
One of the reasons behind CrowdStrike's continued success is its ability to keep pace with the evolving tech market, for instance with its Generative AI security analyst that leverages recent developments in AI. Although not immune to the slowdown of the global economy, the company's modular design has given it the upper hand, allowing clients to consolidate their security spend with CrowdStrike instead of selecting packages from multiple vendors at a higher overall cost.
With long-term demand for cybersecurity products growing, and its reputation as strong as ever, CrowdStrike shows no signs of slowing down. It has partnered with Ignition Technology to double down on its UK presence, and continues to be a voice in the wider market through its "Falcon Fund" investment vehicle and position as a founding member of NIST's Artificial Intelligence Safety Institute Consortium (AISIC).
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2018
$200m
SERIES E
Oct 2017
$25m
SERIES D
Total funding: $475.9m
Company benefits
- Competitive Employee Stock Purchase Plan
- Comprehensive Health Benefits
- Parental & Fertility Assistance
- Remote-first culture
- Health & Wellness Programs
- Professional Development
- Executive Coaching & Mentorship
- Offices with stocked kitchens when you need to fuel innovation and collaboration
- Competitive vacation and flexible working arrangements
Company values
- Automony
- Flexibility
- Trust
Company HQ
Heritage District, Sunnyvale, CA
Articles
Leadership
George Kurtz
(President & CEO)Founded security software company Foundstone in 1999, operating as CEO until McAfee's $90m acquisition in 2004. Spent the next seven years at McAfee in a number of executive roles including SVP of Enterprise and CTO.
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