Product Expert, Veeva
Health Data
$55-225k
Cloud-based software for life sciences
Open for applications
Cloud-based software for life sciences
1001+ employees
Open for applications
$55-225k
1001+ employees
Company mission
Building the Industry Cloud for Life Sciences
Role
Who you are
- 3+ years of business consulting, engagement management, or customer success experience with life science data and/or analytics industry experience
- Experience as owner of customer relationships in a data-driven area
- Experience working with complex data sets/analyses to support customer use cases in healthcare/life sciences (e.g., patient data analytics, targeting & segmentation, incentive compensation, etc.) and delivering to cross-functional audiences (business, IT, analytics)
- Excellent presentation, communication, and project management skills (e.g., PowerPoint)
- Advanced SQL skills; able to query and manipulate relational databases
What the job involves
- As the Product Expert for Veeva Compass, you’ll be focused on working closely with our customers to help ensure they are getting the most value out of our products
- Working with the Product Expert team Director, you’ll be the primary point for our customers. You’ll understand the key business problems our commercial customers are trying to solve and how our data can help them achieve their goals
- Veeva Compass products are a new suite, and you’ll also spend your time building standard templates, determining the right success metrics to measure engagement, and overall developing best practices
- You’ll be embedded within the Product team to help ensure that feedback and improvement opportunities can be easily acted on
- Successfully own and manage customer relationships to ensure they are getting the most value out of Compass products, adopting new features & capabilities, and considering broader use cases our products can support
- Understand our customer’s commercial use cases and help them navigate the data to better support the business need
- Own onboarding and training of customers on the Compass Portal & data products
- Work closely with Account Partners to support & engage with our customers
- Drive the resolution of data investigations & data questions by partnering with the analytics team
- Build trust in our data products and help our data become central in customers’ business decisions
- Assist IT teams in setting up data ingest and bringing in the right technical resources when needed
- Work closely with the Product team to influence product roadmap as well as be able to translate design decisions and & product vision to customers
Our take
Veeva was created out of a predicted need for cloud-based enterprise software at a time when this software was nascent, and when current systems were archaic and cumbersome to use. By focusing on the life sciences sector, the company fills a niche to help some of the most operationally complex businesses run efficiently.
Veeva has managed to position itself as the go-to solution for large and growing companies in the life sciences sector by offering fully comprehensive cloud solutions that support the most critical functions from R&D to commercial.
The company has over 800 customers, ranging from the world’s largest pharmaceutical companies, such as AstraZeneca, to emerging biotechs. For future growth, Veeva looks to the continual development of its services and expansion of its customer base. Its 2024 launch of the Veeva Compass Suite for commercial data products gives a more comprehensive view of patient information and exemplifies how Veeva is strengthening its product to meet future challenges.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Fitness and wellness reimbursement
- 2% salary towards personal development
- Childcare vouchers
- Work anywhere
- Home internet reimbursement
Company values
- Do the Right Thing
- Customer Success
- Employee Success
- Speed
Company HQ
Pleasanton, CA
Articles
Leadership
Matt Wallach
(Board Member)Previously Chief Marketing Officer at Health Market Science for 2 years and General Manager - Pharmaceuticals & Biotechnology at Siebel Systems for 5 years.
Peter Gassner
(CEO)Previously Staff Developer at IBM for 5 years and SVP of Technology at salesforce.com for 2 years
Salary benchmarks
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Diversity, Equity & Inclusion at Veeva
Eric Seburyamo (Chief Diversity Officer)
- Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity Makes Us Stronger It brings forth diverse perspectives and new ideas, and fuels innovation. Diversity also makes Veeva an exciting and fun place to work. Diversity comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, and life experience shape us all into unique people. At Veeva, we respect the individual first and value our people for who they are and their unique contributions they bring to our teams. Veeva strives to foster a culture of inclusion where everyone feels comfortable being their true selves and can do their best work.
- Diversity Communities: Our people shape Veeva culture. As part of our commitment to fostering a culture of inclusion, Veeva has launched the Veeva Diversity Communities. The employee-led communities are actively involved in Veeva’s efforts to grow a diverse workforce, raise awareness of social issues and celebrate our global team's diverse cultures and backgrounds.
- Company-wide webinars focused on Diversity and Inclusion: We produce webinars and fireside chats highlighting inspiring people inside and outside of Veeva on topics related to diversity, inclusion, and leadership.
- Internal training for managers focused on Diversity and Inclusion We developed an internal training focused on key concepts for executing our diversity and inclusion goals. The training focuses on: Why diversity, equity and inclusion is critical to workplace success for both you and your team Best practices for incorporating diversity and inclusion into our hiring and team development processes How biases, stereotypes and microaggressions can impact the employee experience Actionable steps you can take to practice inclusive leadership
- Talent Attraction: Expanding our talent attraction efforts and training our talent attraction team to ensure we are engaging with a diverse talent pipeline to better our chances of hiring the best people
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