Associate IT Support Specialist, Beyond Finance
5 days a week in office
Debt resolution programs
Be an early applicant
Debt resolution programs
501-1000 employees
Be an early applicant
5 days a week in office
501-1000 employees
Company mission
To help people escape crippling debt and achieve financial freedom.
Role
Who you are
- Experience with Windows/Mac operating systems
- Bachelors in Computer Science, Information Systems, IT related field or equivalent years of experience
- Some expertise with powershell, python or other scripting languages
- Excellent customer service skills with the ability to work quickly and effectively and provide white glove support to Executive teams
- Experience with a major platform for ticketing and support (FreshService, Zendesk, Zoho, ServiceNow, etc.)
- Ability to troubleshoot in unfamiliar territory, provide technical support, and maintain third-party commercial SaaS applications
- Excellent written and verbal communications skills
- Proven ability to work successfully with limited supervision
What the job involves
- We are seeking an IT Support Specialist able to contribute towards Beyond Finance’s ambitious growth
- You will provide strategic, innovative, and cost-effective support solutions to increase efficiency, reliability, and integration of our services and operations. You will work in a semi-autonomous and fast-paced environment
- Handle support of corporate users in our Chicago office
- Help set up workstations, new conference rooms and other in-office needs
- Provide in-depth support and lead problem-solving and implementation efforts for specific technology products or applications
- Design, install, configure and maintain a comprehensive IT infrastructure with a focus on Microsoft Windows / Macbook. Remove and install hardware components and peripherals manually and via deployment console
- Investigate, diagnose and resolve hardware issues
- Manage, troubleshoot and provide solutions for a wide range of technical issues impacting users in person and remotely
- Identify and escalate trends, bugs and other system errors to various escalation teams, IT Engineering and Security teams
- Build and maintain document library, knowledge base articles
- Provide internal training and address knowledge gaps
- Facilitate onboarding of new hires in person
- Oversee and maintain key Production SLA metrics such as response and resolution time
Our take
In a financial landscape where consumer debt has reached record highs, Beyond Finance specializes in debt resolution services tailored to individual needs. Recognizing the complexities of personal debt, the company focuses on creating debt reduction schemes that guide consumers through the intricacies of debt consolidation and resolution, offering a strategic approach to alleviate the burden of indebtedness.
The company's debt reduction programs come equipped with financial education and tools, delivered via an individualized scheme. Importantly, this is all accessible via a mobile app, meaning Beyond's programs stand out for being incredibly easy to manage and use.
This commitment to providing simple, tailored debt resolution services underscores Beyond's dedication to helping individuals regain financial control. In its pursuit of sustained growth, the company has secured a substantial injection of capital that is poised to propel its consistent operations and fuel future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Generous PTO
- Competitive Health Care Plans
- 401(k) Matching
- Paid Referral Program
- Paid Parental Leave
- LifeMart Discount Program
- At-home Equipment Provisions
Company values
- Clients First: We walk with our clients every step of the way through their finanical journey, showing compassion and empathy until we help them live the debt-free life they deserve
- Best Answer Wins: We encourage differences of opinion and perspective through direct communication, collaboration and empowering people across all roles and levels. Our innovative ideas and broad range of expertise help us reach the best solution for those we serve
- Data-driven Approach: Fueled by technology and data, we are inspired to explore new ways to solve old problems. We use metrics and innovation to maximize customer satisfaction and retention
- Operate as an Owner: We are motivated to execute, deliver results and roll up our sleeves to work together for the success of our clients, our company and each other
- Elevate Others: By working together, we lift up our clients and employees to strive for excellence, reach their milestones, and accomplish their objectives
Company HQ
Chicago Loop, Chicago, IL
Articles
Leadership
Lou Antonelli
(COO, not founder)Has worked at Beyond Finance since 2019, initially as an Executive VP before becoming the Chief Operating Officer in 2020. Before joining Beyond, they were the VP and CRO at National Debt Relief and the Director of Business Relationships at Costco.
Salary benchmarks
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