Business Analyst, Sprinklr
Unified-CXM platform
Open for applications
Unified-CXM platform
1001+ employees
Open for applications
1001+ employees
Company mission
To enable every organization on the planet to make their customers happier.
Role
Who you are
- Experience Required: 2-4 years
- Educational Qualification: BE/B.Tech/MBA
- Ability to analyze data quickly and extract relevant insights
- Strong problem-solving skills and ability to map client needs to concrete solutions
- Proven experience in developing product and marketing strategies and communicating recommendations to executive management
- Skilled at working effectively with cross-functional teams in a matrix organization
What the job involves
- The Product Team at Sprinklr is responsible for end-to-end ownership of multiple Sprinklr products, building solutions that customers love. You will be part of a dynamic, fast-paced environment, working with cross-functional teams to design, develop, and roll out products that align with the company’s vision and strategy
- Own a module within the product lifecycle, from requirements gathering to design, development, go-to-market, support, and delivery
- Collaborate with Senior PMs to define cross-platform product strategies and gain exposure to various Sprinklr products
- Act as a product consultant, engaging with top global brands to understand their business use cases and configure Sprinklr products to solve their challenges efficiently
- Leverage product usage data to identify customer pain points and recommend solutions
- Work on improving product adoption across brands by establishing industry-best practices
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $2.9 billion. With over 1000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company benefits
- Compensation & Equity
- Health & Wellness
- Holiday & Flexible PTO
- Learning & Growth
Company HQ
Midtown South, New York, NY
Leadership
Ragy Thomas
(CEO)Joined Tata Unisys as a Senior Software Engineer in 1994 before moving to AT&T. Built Advaya, an email marketing platform, in 2000. Joined Bigfoot Interactive as CTO, and then moved to Epsilon Interactive Services Group- where he eventually took on the role of President. Has held several Board positions since, and is a frequent startup investor. Founded Lyern in 2016, and Sprinklr in 2009.
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