Commercial Transformation Manager, Addison Lee

£63-70k

+ Up to 15% Bonus

Excel

Mid and Senior level

London

Office located in Paddington, London

Taxis, couriers & chauffeurs

Job no longer available

Taxis, couriers & chauffeurs

501-1000 employees

B2CB2BLogisticsTransportMobilityDelivery

Job no longer available

£63-70k

+ Up to 15% Bonus

Excel

Mid and Senior level

London

Office located in Paddington, London

501-1000 employees

B2CB2BLogisticsTransportMobilityDelivery

Company mission

To disrupt and revolutionise the industry, by allying the latest technologies with traditional customer service values.

Job

Company

Role

Who you are

Proven experience in leading complex and nuanced commercial or transformation programmes in a fast-paced, customer-centric environment
Strong commercial acumen and strategic thinking, with the ability to translate vision into actionable plans
Exceptional stakeholder management and communication skills, with experience influencing at senior levels
Strong background in sales strategy, GTM enablement, CRM platforms (Salesforce, HubSpot), and AI/ML applications
High emotional intelligence with a collaborative leadership style and ability to influence at all levels
Expertise in programme and project management methodologies (Agile, Prince2, SAFe)
Skilled in strategic communications, stakeholder engagement, and executive briefing design
Comfortable navigating ambiguity and driving clarity across complex initiatives
Strong analytical skills with experience in data modelling, forecasting, and performance tracking
Experience in managing cross-functional teams and delivering measurable business outcomes
Familiarity with Office 365, SharePoint, Teams, and project management tools

What the job involves

The Commercial Transformation Manager will lead and coordinate complex, cross-functional programmes with an emphasis on high impact business transformation initiatives
This role is ideal for a visionary but hands-on change agent with a proven track record in sales strategy, CRM evolution, technology-centred disruption and transformation, and delivering measurable top and bottom-line impact, aligned with the company’s growth ambitions and customer-centric ethos
This role reports to Head of Projects & Acquisitions
Lead the planning, execution, and governance of high-impact transformation programmes across Sales, Marketing, Finance, and Operations, with a focus on AI enablement and digital evolution
Sales Enablement & CRM Evolution: Lead initiatives to modernise CRM platforms and sales processes, ensuring alignment with GTM strategy and customer engagement goals
AI-Driven Service Innovation: Harness AI and data analytics to enhance service delivery, operational efficiency, and customer satisfaction
Programme Design & Delivery: Define programme scope, success metrics, and delivery frameworks. Ensure timely execution of milestones across multiple workstreams
Performance Frameworks: Design and implement OKRs/KPIs to track progress and outcomes of transformation initiatives
Change Management: Lead change initiatives including process re-engineering, training, and communications to embed transformation across the organisation
Governance & Reporting: Maintain dashboards and reporting systems to monitor programme health, risks, dependencies, and impact
Innovation & Continuous Improvement: Champion a culture of innovation and agility, continuously seeking opportunities to improve commercial performance
Define programme and project scope, objectives, and success metrics in collaboration with executive sponsors
Manage interdependencies between projects, ensuring alignment with strategic priorities and resource availability
Drive stakeholder engagement and communication across all levels of the business, including C-suite

Salary benchmarks

Our take

Addison Lee, founded in 1975, is London’s largest private hire company today, providing car and courier services for individuals and businesses.

The company’s main competition these days are ride-hailing firms such as Uber, but Addison Lee hopes to stand out with its practiced professional customer service. Though mainly serving London, the company also offers managed services in New York and across the US.

Addison Lee serves a large portion of the FTSE 100, operates thousands of vehicles, and provides up to 30,000 rides a day in London alone. The company also made the jump to a fully electric fleet in 2023, acquiring low-carbon taxi fleet Green Tomato Cars. In 2024, it was itself acquired by ComfortDelGro, a multinational transport group, with plans to expand services into Liverpool, the Wirral, Chester and Aberdeen through integration with CityFleet Network.

More recently, Addison Lee has strengthened its position in the corporate travel market through an expanded partnership with Your Travel Corporate (YTC), providing integrated ground transport services including airport transfers, executive vehicles, and chauffeur services. This collaboration extends across the UK and its global network in over 90 countries, reinforcing the company's focus on delivering end-to-end solutions for business clients.