Onboarding Specialist, BlackCloak
PST
$45-55k
+ Company Equity
Digital executive protection for executives
Open for applications
Digital executive protection for executives
21-100 employees
Open for applications
$45-55k
+ Company Equity
21-100 employees
Company mission
To protect the digital lives of those at great risk.
Role
Who you are
- BlackCloak is looking for a dynamic individual with customer support or IT help desk experience to join our team
- The ideal candidate has a background in customer and technical support with a working knowledge of all types of consumer technology products (macOS, iOS, Android, Windows) and exhibits a passion for delivering outstanding and memorable experiences and delighting clients
- If you have a strong interest in furthering your knowledge in cybersecurity and privacy, this is a great entry-level position to get you started
- 1+ years of experience in a Customer Success or IT help desk role is a plus
- Experience working with executive level clients is a plus
- 1+ years of relevant experience, preferably in areas such as cybersecurity, privacy, identity theft, fraud, data breach management, or risk and compliance is a plus
- CompTIA Security+ or similar security experience is a plus
- Privacy certification or similar privacy or identity theft experience a plusAbility to display highly developed customer service soft skills including empathy and relationship building skills
- Ability to work under pressure, organize and prioritize responsibilities
- Ability to work in a remote environment with a high degree autonomyAttention to detail and accuracy is a must
- Exceptional verbal and written communication skills; must be able to resolve client issues via phone and/or email
- Willingness to travel in limited circumstances
What the job involves
- The Onboarding Specialist I role is an entry-level, client-facing role that is integral in establishing and maintaining relationships with our clients through their onboarding process
- You will communicate directly with clients, through phone, video conferencing and email deliver a successful onboarding experience
- You will work closely with our Cybersecurity and Product teams to ensure a flawless experience with BlackCloak
- The growth opportunity for this role is the potential to transition into cybersecurity or client success roles
- Support the Client Success team to ensure individual, team, company and client success
- Assist in the scheduling of client onboardings
- Run client onboardings
- Assist in the creation of client onboarding materials and follow up activities
- Under the direction of the Client Success Lead, conduct periodic outreach to existing clients to ensure clients are utilizing the BlackCloak platform to its fullest extent
- Assist the CyberSecurity team with responding to customer inquiries and coordinating resources to meet those needs.Participate in client follow-up and support sessions as needed
- Manage and record client interactions within the BlackCloak set of Client Success tools
- Contribute to client communications and education initiatives
- Maintain working knowledge of BlackCloak’s solutions, platform features and best practices
- Support external and internal customer-facing initiatives and events
- Work a 11am-8pm ET (8am-5pm PT) shift
- Participate in on-call shifts for client support, including nights and weekends, or as needed
Our take
As international cybersecurity efforts have strengthened corporate and state environments, cybercriminals are focusing more on individuals. High-net-worth and high-profile individuals are softer targets. And, whilst cybersecurity and defence companies focus on protecting larger networks, these people do not have a platform to fortify their digital assets.
BlackCloak provides this missing safety with digital executive protection for family offices and individuals, delivering a triple-pronged suite of digital guidance, concierge and automation tools. Its data hardening and financial safeguarding are complemented by location tracking and cyberstalking protection, reaching out of the digital space and into physical protection too.
The company differentiates itself in the crowded cybersecurity market by this focus on the individual over the company. And, with 28% of ultra-high-net-worth families, family offices and family businesses experiencing cyberattacks, it has a lot of potential. Investors think so too, investing funds that will be directed into further enhancing its platform.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 4 rounds)
Sep 2024
$17m
SERIES B
Jul 2021
$11m
SERIES A
Total funding: $30.7m
Company HQ
Central Business District, Orlando, FL
Articles
Leadership
Christopher Pierson
(Founder & CEO)Currently a Distinguished Fellow at Ponemon Institute and National Advisory Board Member at SecureWorld Expo. Was a Board Advisor at ViewPost and sat on the Advisory Committee for Data Privacy and Integrity Advisor for the US Department of Homeland Security.
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