Project Director, Gentrack

• Extensive senior-level experience in programme/project directorship or similar roles covering large complex multidimensional programmes
• Proven track-record managing multiple senior project managers, diverse project teams and successfully delivering complex programmes on time and within budget
• In-depth understanding of software delivery, implementation, and technology-driven business transformations, ideally within the Utilities sector (Energy, Gas, or Water)
• Proven experience establishing rapport and credibility with senior (CxO level) stakeholders
• Strong proven commercial acumen and financial governing skills; ability to manage large budgets and complex financial forecasting
• Deep knowledge of Agile (e.g., Scrum) and Waterfall delivery methods
• Demonstrable understanding of best-practice project governance structures, processes, and controls
• Track record working in Professional Services or Consultancy environments
• Natural leadership capabilities with a motivating and collaborative style
• A strategic thinker with strong problem-solving and critical decision-making skills
• Exceptional influencing and negotiation skills
• Ability to handle high levels of complexity and ambiguity calmly and effectively
• Passionate commitment to customer success and customer service excellence
• Pragmatism combined with meticulous attention to detail
• A positive, solutions-oriented “can-do” attitude
• Strong interpersonal and communication skills—excellent at stakeholder reporting and executive presentations

• We are seeking a Project Director to join our Programme Management Practice. As a Project Director, you play a critical role in leading and delivering large-scale, multi-project programmes. You will ensure our strategic projects align effectively with our customers’ business goals, maintaining project governance, commercial success, and overall customer satisfaction
• You will lead teams of Senior Project Managers, Delivery Managers, and professional disciplines across multiple initiatives, fostering strong relationships at senior levels within customer environments and internally within Gentrack. You will provide strong strategic oversight and guidance, ensuring programme integrity, efficient resource allocation, effective risk management, and consistent delivery excellence
• This role involves travel to customer sites, as required
• Provide strategic leadership and direction across multiple programmes and initiatives
• Lead, motivate, and manage teams effectively, including Senior Project Managers, Delivery Managers, Business Analysts, and other related roles
• Champion a high-performance culture, ensuring alignment with strategic objectives and company values
• Represent programmes at executive steering committees and client senior leadership teams
• Develop and oversee execution of strategic and operational plans for complex, multi-workstream programmes
• Ensure strategy, delivery methodology, and outcomes remain aligned with customer objectives and our corporate strategy
• Ensure robust governance structures, including effective project steering, change management, reporting, and stakeholder communication
• Customer Engagement
• Forge robust relationships with senior customer stakeholders, earning trust and positioning yourself as a strategic adviser
• Support sales leadership in identifying further business opportunities, at existing and new clients
• Provide thought leadership to customers and proactively recommend solutions that meet their business challenges
• Work collaboratively with internal teams to ensure customer visions and expectations are fully understood and appropriately met
• Hold accountability for programme-level budgets, financial forecasts, and commercial outcomes
• Proactively manage and mitigate programme and commercial risk, managing scope, contract variations, and budgets effectively
• Provide clear, accurate, and timely financial and resource utilisation forecasts to the business
• Understand and manage contractual obligations to ensure compliance in delivering customer commitments
• Take responsibility for managing direct and matrixed resources, ensuring proper allocation and utilisation
• Proactively identify the need for, and secure resources for future programme needs
• Actively support talent development and coaching within the delivery teams, maintaining motivation and professional growth
• Ensure that delivery excellence and quality outcomes are consistently achieved across all projects and initiatives
• Continuously monitor delivery progress and intervene decisively to course-correct any programme or project issues threatening quality, timelines, or finances
• Oversee programme risks and establish robust mitigation and contingency plans deployed proactively
• Foster a continuous improvement mindset, driving appropriate innovations in delivery and project management approaches
• Ensure appropriate learnings feed back into the organisation to improve future programme delivery
• Advocate for and champion Agile and Waterfall methodologies depending on programme requirements and customer preference
• Champion the use of tools (such as Jira and Confluence) and best practice methodologies to maximise effectiveness
• Collaborate meaningfully across delivery, product, sales, customer success, and engineering teams to deliver aligned customer solutions
• Advocate for sustainability principles within customer programmes in line with Gentrack’s sustainability commitments
• Actively support and contribute to Gentrack’s sustainability initiatives and participate actively within our Sustainability Charter activities

Total funding: $0.2m

Gentrack provides customer relationship management and billing software solutions to the utilities industry. In particular, it focuses on providing modern, 'cleantech' solutions - an approach which allows Gentrack's clients to benefit from both increased efficiency and greater sustainability. As world industries set ambitious net zero carbon targets in response to a mounting climate crisis, Gentrack has found its services consistently in demand since its founding in 1980.