Senior Customer Marketing Manager, Eleos Health
$140-150k
+ Equity
Voice-based AI for therapists
Be an early applicant
Voice-based AI for therapists
21-100 employees
Be an early applicant
$140-150k
+ Equity
21-100 employees
Company mission
To empower behavioural health clinicians with voice analysis and NLP technologies to measure and improve the outcomes of talk therapy.
Role
Who you are
- This role requires a dynamic and strategic marketer with a deep understanding of customer needs and a proven track record in driving engagement and advocacy
- You are a self-sufficient, detail-oriented marketing professional with a strategic mindset and a proven ability to build customer marketing programs from scratch
- With at least 5 years of marketing experience and expertise in customer engagement, advocacy, or loyalty programs, you thrive in dynamic environments
- You understand the power of data and technology, and you excel at creating meaningful connections that drive customer satisfaction and business growth
- A passion for healthcare or behavioral health software is a plus
- Bachelor’s degree in Marketing, Communications, Business, or a related field
- Minimum of 5 years of experience in marketing, with a focus on customer marketing, customer engagement, or advocacy
- Familiarity with marketing platforms like HubSpot and Salesforce, as well as customer engagement tools
- Proven experience in building customer marketing programs from scratch
- Expertise in building and managing customer communities and activating brand ambassadors/evangelists
- Strong understanding of behavioral health or healthcare software is a plus
- Self-sufficient, detail-oriented, and results-driven with a strategic mindset
- Skilled in managing multiple projects and stakeholders
- Excellent communication and interpersonal skills, with a passion for building lasting customer relationships
What the job involves
- As a Senior Customer Marketing Manager at Eleos Health, you will lead and build our customer marketing function from the ground up
- Your primary focus will be to deepen relationships with our customers, turn them into brand advocates, increase customer loyalty, retention, and overall satisfaction
- You’ll create and manage retention, growth, and advocacy campaigns and ongoing communications as well as strategize how to leverage customer events and community to empower our customers to achieve success through Eleos
- Drive programs that inspire customers to provide referrals, testimonials, and references. Identify cross-sell and upsell opportunities by collaborating with sales and customer success teams
- Create strategy for and lead customer engagement and communication initiatives, including in-person and virtual events, workshops, and community-building activities, to increase loyalty and retention
- Design and manage post-sale campaigns, ensuring a seamless customer journey and promoting cross-sell and upsell offers throughout their relationship with Eleos
- Build relationships with Eleos’ customers to develop customer-focused content, including presentations, testimonials, and case studies. Manage our customer newsletter series, working with a variety of audiences to ensure compelling and fresh content
- Develop a framework for collecting and analyzing customer data to understand behaviors, identify trends, and tailor marketing strategies that improve customer experience and engagement
- Define, track, and report on customer marketing KPIs such as engagement rates, advocacy metrics, upsell/cross-sell conversions, and retention rates to measure the impact of marketing initiatives and provide insights for improvement
- Work closely with Product, Sales, and Customer Success teams to create aligned customer communications and ensure a unified, customer-centric approach across all touchpoints
- Responsible for partnering with Customer Success and RevOps to identify, evaluate, and implement customer marketing technology solutions (e.g., CRM, customer success platforms, marketing automation tools) to build scalable systems for customer engagement, advocacy, and tracking
- This is a unique opportunity to join a startup that is having a meaningful impact on the well-being and mental health of thousand
Our take
Mental health is becoming less taboo, and more and more it is treated as an important component of personal healthcare, but there are few technologies on the market to help the professionals who deliver these vital services. Eleos Health delivers voice-based AI solutions for therapists, to make their jobs easier and provide additional intelligence into their sessions with patients.
Eleos Health is the leader in CareOps automation for behavioural health, and its voice-to-insights technology is the first of its kind. The platform functions across a therapist’s whole workflow; taking notes and analysing hundreds of data parameters per appointment to deliver smart insights. Most importantly, the NLP and voice analysis provided frees professionals up to focus on treatment and care.
Eleos Health has experienced impressive customer retention and recurring revenue, showing the value that therapists have found in its product. The company has seen substantial investment which will enable it to deepen product and business development, hire talent and increase service and sales teams. In 2023 a study was published showing that the use of AI in behavioral health treatment can effectively help patients adhere to evidence-based care activities, evidencing the value of Eleos' work.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
57% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2023
$40m
SERIES B
Apr 2022
$20m
SERIES A
Total funding: $66m
Company HQ
East Cambridge, Cambridge, MA
Articles
Leadership
Alon Joffe
(CEO)Former Member of the Investment Team at New Era Capital Partners. Worked in Business Development at Peres & Associates Global Advisory.
Dror Zaide
(GM)Previously founded The Soul Bird Project, ZaidAir and Givit. Former student of the Zell Entrepreneurship Program, and alumni of the BIPA Program.
Alon Rabinovich
(CTO)Former student of the Zell Entrepreneurship Program. Previous experience in Software Development and in Security Research.
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