Finance Revenue Operations Manager, Bazaarvoice
$100.8-151.3k
UGC-based shopper engagement platform
Job no longer available
UGC-based shopper engagement platform
1001+ employees
Job no longer available
$100.8-151.3k
1001+ employees
Company mission
To build smarter shopper experiences across the entire customer journey.
Role
Who you are
- 5-7+ years in Finance Operations or Revenue Operations, with at least 3 years of direct people management experience
- High proficiency in Salesforce (CPQ) and NetSuite is required. Experience with Certinia (FinancialForce) and Tableau is a significant plus
- Advanced Excel skills and experience managing complex data structures (like ARR cubes)
- Strong understanding of SaaS contracts and bookings, billing cycles, and the quote-to-cash process
- Ability to pivot between high-level strategy and deep-dive execution/data preparation
- A track record of driving results through others while maintaining high standards
- Ability to manage burnout, provide empathetic coaching, and develop talent
- Ability to translate complex technical/financial data into clear, actionable narratives for executive stakeholders
What the job involves
- We are looking for a Manager of Finance Operations to lead the critical bridge between contract execution and financial reporting
- You will oversee the end-to-end flow of data from Salesforce CPQ to NetSuite, ensuring billing accuracy and the integrity of our bookings data
- This role is a key guardian of our Bookings Policy and is expanding to take ownership of our ARR data cube
- As a leader, you will be responsible for a team of 5 US-based employees and 4 offshore FTEs
- We operate with a people-first culture that prioritizes accountability; you will succeed here if you can drive high performance while being a dedicated coach and mentor to your team
- Manage the hand-off from Deal Desk to Accounts Receivable and Provisioning, ensuring contracts are accurately reflected in NetSuite (ERP) and flow seamlessly into downstream records (billing, revenue recognition, and Certinia, the Services delivery system)
- Act as the primary point of contact for the team to resolve escalations on complex deals. In addition to team leadership, this role maintains individual contributor responsibilities and is expected to provide direct hands-on support and coverage during peak volumes or extenuating circumstances
- Drive the team toward successful period-end closes. This role requires flexibility for extended hours and occasional Saturday work during month-end and quarter-end cycles to ensure accuracy and deadline adherence
- Coordinate, review, and deliver ad hoc reporting requests from leadership. You must be comfortable prepping and manipulating this data yourself when necessary
- Partner with Sales and Services to resolve billing or booking discrepancies and Collaborate with Business Technology to optimize and test systems (NetSuite and order management integrations from Salesforce)
- Own and enforce the company Bookings Policy across SaaS, Professional Services, and Sampling lines of business. This includes performing a critical monthly analysis to ensure product values are appropriately allocated between these lines for accurate financial reporting
- Oversee the transition and ongoing management of the ARR data cube-the Company’s source of truth for product and customer bookings and retention rates-from
- Performance Management: Manage a global team of 9, setting clear KPIs while maintaining a culture of accountability and professional growth
- Regularly communicate bookings results, policy updates, and operational hurdles to the CFO and senior leadership
- Actively mentor team members, focusing on their professional development and ensuring the offshore team is fully integrated into our workflows
Our take
User-generated content has become one of the biggest forces in online shopping and many people are turning to reviews from real customers instead of polished advertising campaigns. But that creates a challenge for brands, which now have to manage huge amounts of customer content while keeping it authentic and trustworthy.
Bazaarvoice is helping brands collect and share customer reviews, ratings, photos, and videos across online stores and social platforms. And its latest TikTok Shop integration allows brands to automatically place trusted customer reviews directly onto product pages, helping build trust and boost sales from day one.
Founded in 2005, Bazaarvoice now works with more than 13,000 brands and retailers worldwide, showing just how valuable authentic customer feedback has become in eCommerce. As shopping and social media continue to merge, demand for trusted user-generated content is only expected to grow, so its only likely Bazaarvoice will continue to grow too.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2008
$7.1m
SERIES C
Sep 2007
$8.8m
SERIES B
Total funding: $19.9m
Company benefits
- Mental wellness matters: All team members get access to the Modern Health platform, which provides resources for personal/professional coaching, therapy, and meditation.
- Improve your community and b:generous: We believe in investing our time and money to support our communities globally.
- Embrace wellness and reward others: Through our YouEarnedIt platform, achievements, wellness, volunteering, and coaching is celebrated and rewarded, and everyone has a voice.
- Paid sabbaticals: We reward employees for hard work. After five years with Bazaarvoice, you can apply for an eight-week paid sabbatical.
- Recognition-based culture: We provide opportunities for annual merit rewards, company bonus schemes, and growth within your role.
- Flexible work from home policies: The working world has changed. So have we.
Company HQ
Stonelake Office Park, Austin, TX
Leadership
Keith Nealon
(CEO)Advisory Board Member at Axonista. Previously President and General Manager of the Cloud Division at ShoreTel for 2 years, an Advisory Board Member at Smartling for 6 years, and CEO at Vyze for 4 years.
Salary benchmarks
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