Finance Operations Manager, Bazaarvoice
$100.8-151.3k
UGC-based shopper engagement platform
Open for applications
UGC-based shopper engagement platform
1001+ employees
Open for applications
$100.8-151.3k
1001+ employees
Company mission
Bazaarvoice's mission is to build smarter shopper experiences across the entire customer journey.
Role
Who you are
- 5-7+ years in Finance Operations or Revenue Operations, with at least 3 years of direct people management experience
- High proficiency in Salesforce (CPQ) and NetSuite is required. Experience with Certinia (FinancialForce) and Tableau is a significant plus
- Advanced Excel skills and experience managing complex data structures (like ARR cubes)
- Strong understanding of SaaS contracts and bookings, billing cycles, and the quote-to-cash process
- Ability to pivot between high-level strategy and deep-dive execution/data preparation
- A track record of driving results through others while maintaining high standards
- Ability to manage burnout, provide empathetic coaching, and develop talent
- Ability to translate complex technical/financial data into clear, actionable narratives for executive stakeholders
What the job involves
- We are looking for a Manager of Finance Operations to lead the critical bridge between contract execution and financial reporting
- You will oversee the end-to-end flow of data from Salesforce CPQ to NetSuite, ensuring billing accuracy and the integrity of our bookings data
- This role is a key guardian of our Bookings Policy and is expanding to take ownership of our ARR data cube
- As a leader, you will be responsible for a team of 5 US-based employees and 4 offshore FTEs
- We operate with a people-first culture that prioritizes accountability; you will succeed here if you can drive high performance while being a dedicated coach and mentor to your team
- Manage the hand-off from Deal Desk to Accounts Receivable and Provisioning, ensuring contracts are accurately reflected in NetSuite (ERP) and flow seamlessly into downstream records (billing, revenue recognition, and Certinia, the Services delivery system)
- Act as the primary point of contact for the team to resolve escalations on complex deals. In addition to team leadership, this role maintains individual contributor responsibilities and is expected to provide direct hands-on support and coverage during peak volumes or extenuating circumstances
- Drive the team toward successful period-end closes. This role requires flexibility for extended hours and occasional Saturday work during month-end and quarter-end cycles to ensure accuracy and deadline adherence
- Coordinate, review, and deliver ad hoc reporting requests from leadership. You must be comfortable prepping and manipulating this data yourself when necessary
- Partner with Sales and Services to resolve billing or booking discrepancies and Collaborate with Business Technology to optimize and test systems (NetSuite and order management integrations from Salesforce)
- Own and enforce the company Bookings Policy across SaaS, Professional Services, and Sampling lines of business. This includes performing a critical monthly analysis to ensure product values are appropriately allocated between these lines for accurate financial reporting
- Oversee the transition and ongoing management of the ARR data cube-the Company’s source of truth for product and customer bookings and retention rates-from
- Performance Management: Manage a global team of 9, setting clear KPIs while maintaining a culture of accountability and professional growth
- Regularly communicate bookings results, policy updates, and operational hurdles to the CFO and senior leadership
- Actively mentor team members, focusing on their professional development and ensuring the offshore team is fully integrated into our workflows
Our take
As more and more consumers turn to peer reviews and ratings to inform their purchasing, businesses seek to incorporate this user-generated content into their marketing efforts. Bazaarvoice enables this authentic customer-powered marketing, turning social media into social commerce for the world's best global brands.
Bazaarvoice allows consumers to create and share ratings, reviews, questions, answers, and stories about products and brands on its clients' websites. It then syndicates that content across the web to reach shoppers wherever they are, boasting a measured positive influence on purchase decisions. On top of this, the company also gathers customer intelligence which it analyses and provides to clients so they can make real-time, informed business decisions.
The company has continued to consolidate its position, for example with the 2021 acquisition of Curalate, as well as more recent acquisitions such as that of creator marketing platform affable.ai. With the trend towards consumer-to-consumer purchase influence still very much underway, the company should find ample opportunity for further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2008
$7.1m
SERIES C
Sep 2007
$8.8m
SERIES B
Total funding: $19.9m
Company benefits
- Dental & Vision plans
- Parental leave policies
- Mentorship with industry leaders
- Wellness programs
- Work from home opportunities
- Health insurance
Company HQ
Stonelake Office Park, Austin, TX
Leadership
Keith Nealon
(CEO)Advisory Board Member at Axonista. Previously President and General Manager of the Cloud Division at ShoreTel for 2 years, an Advisory Board Member at Smartling for 6 years, and CEO at Vyze for 4 years.
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