Account Manager, uberall
Bilingual French & English Speaker
Multi-location customer experience platform
Job no longer available
Multi-location customer experience platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To empower businesses to deliver great experiences to local customers.
Role
Who you are
- Experience in professional client relationship management, with the ability to plan, strategize and engage at a senior (VP/C) level
- Excellent listening, negotiation and presentation skills, demonstrating an ability to influence clients and other stakeholdersProven ability to prioritise and juggle multiple projects at a time, while maintaining sharp attention to detail
- Able to take accountability and proven track record of meeting and exceeding individual revenue growth targets
- Experience working for/with large or SMB customers, ideally in the SaaS industry
- Proven track record interfacing with customers to demonstrate the value of a service or software
- Fluency in English and French
What the job involves
- As an Account Manager you will be part of the Account Management team within the Customer Success Department, responsible for growing the revenue of existing clients by developing long-term, trusting relationships with our customers and advising them on how to best leverage Uberall’s offerings to achieve their key business goals and KPIs
- You will oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new expansion opportunities
- We will help you develop a deep understanding of the Uberall platform so that you can consult our clients, cultivate relationships, identify new opportunities within the customer and drive revenue by delivering on their business objectives
- Serve as the lead point of contact for all customer commercial and strategic Account Management matters
- Build and maintain strong, long-lasting client relationships with the accounts at all levels; be a trusted advisor to ensure successful account plan execution and business growth
- Drive long-term partnership value by developing an understanding of clients’ business, their key company initiatives, their challenges, KPIs, goals and ROI metrics
- Identify, nurture and develop growth opportunities within your customer portfolio, maximising revenue generation from each account through upselling and cross-selling
- Achieve your customer retention and growth targets by: a) independently managing and prioritising your book of business, b) building long term account plans and c) identifying risks or gaps that need to be escalated with the leadership team
- Successfully leverage all internal tools at your disposal to optimally manage your opportunity pipeline, including platforms like Salesforce, Outreach, ChurnZero and the AM / CS playbooks
- Own the creation and delivery of quarterly and annual executive business reviews, engaging with senior executives (VP & C-level) to strengthen our relationship and grow incremental business
- Drive adoption of Uberall technologies, and actively promote Uberall’s offerings and value to clients to identify ways of driving more revenue. Curate and communicate expertise based on best practices, client success stories and competitive landscape
- Liaise with cross-functional internal teams (Customer Success, Customer Operations, Solutions & Product) to ensure best-in-class service. Represent the client needs with other functional teams and provide input to the Product team to help shape our development roadmap
Our take
Location-based services are now part of our everyday lives, but there are still gaps in the way location information interacts with accurate data. Uberall solves this problem by connecting companies with local customers through search and discovery, engagement and conversion.
Uberall helps brick-and-mortar companies to provide more accurate information about themselves across the apps that customers use to discover them. The company's impressive roster of customers now includes Hyundai, Pizza Hut and Lufthansa, as well as a raft of small- and medium-sized businesses.
This breadth of Uberall's customer base is a testament to the benefits it brings to businesses. The company continues to expand and diversify its services, both through acquisitions and platform development. An important integration with Apple Business Connect is also helping solidify its utility for clients, positioning the platform as a top choice for the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2021
$115m
GROWTH EQUITY VC
Sep 2018
$25m
SERIES B
Total funding: $175.6m
Company benefits
- Corporate Shopping Discounts
- Dog Friendly Offices
- Home Office / Remote Work
- Language Courses (German & Business English)
- Flexible Working Hours
- State of the Art Hardware
- Personal Development Budget
- LinkedIn Learning & internal training
- Virtual Stock Option Plan (VSOP) and an Equity Plan (ESOP) for all eligible employees
Company HQ
Brunnenviertel, Berlin, BE
Leadership
David Federhen
(Founder & Board Director)Started out as a Strategy Consultant at Roland Berger, and previously founded Returbo.
Florian Hübner
(Founder & President)Previously worked as a Consultant at McKinsey, and founded Berlin Tech Meetup.
Anthony Foy
(CEO)Investor and Board Director at CloudSigma. Formerly CEO at Qredo, Workshare and SkyDox, as well as Group Managing Director at Interxion.
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