Revenue Operations Senior Manager, Jobber
+ Stock Options
Job tracking & customer management
Open for applications
Job tracking & customer management
501-1000 employees
Open for applications
+ Stock Options
501-1000 employees
Company mission
To help small business owners move more efficiently, survive changes in the economy, support their families and communities, and WIN at creating something on their own.
Role
Who you are
- Extensive years of experience in revenue operations or related go-to-market functions in a B2B SaaS environment, with a strong understanding of sales, marketing, and customer success processes
- Proficiency in Salesforce and HubSpot, with demonstrated experience implementing and managing CRM systems and revenue technology tools
- Proven leadership experience with the ability to manage cross-functional teams, build high-performing departments, and drive accountability across multiple levels of the organization
- Strong analytical skills with the ability to leverage data to make informed decisions, implement process improvements, and develop growth strategies
- Excellent communication skills, both written and verbal, with the ability to influence stakeholders, present complex information clearly, and foster cross-departmental collaboration
What the job involves
- The Revenue Operations team sits strategically at the unification of people, process, technology, and data
- They work to drive a buyer centric go-to-market strategy and enable the ability for Jobber to engage with the right person, at the right time, in the right way
- The team consists of roles that contribute to a whole that is much greater than the sum of its parts
- Reporting to the Senior Director, Revenue Operations, the Senior Manager, Revenue Operations will drive success by owning one of our strategic revenue pods (either presales or postsales)
- This role will operate at the unification of people, process, technology, and data, ensuring that our revenue operations function is optimized and aligned with our company's growth objectives
- Lead, manage, and mentor a cross-functional team of RevOps Managers, Business Systems Analysts, and Marketing Automation Specialists, ensuring alignment with the company's strategic goals and growth targets
- Own their pod (presales or postsales) by being an accountable leader and partner to revenue teams and by defining processes that ensure seamless collaboration across the company
- Be a subject matter expert on best practices related to customer journey, revenue tooling, and go-to-market strategy
- Oversee the implementation and optimization of key CRM and revenue tools, including Salesforce and HubSpot, to support scalable revenue operations and efficient data flow across the organization
- Foster a data-driven culture by establishing key performance indicators (KPIs) and reporting systems to track team success, identify inefficiencies, and implement process improvements
- Collaborate with senior leadership to align on revenue objectives, create tactical plans, and support ongoing transformation efforts to drive business growth and efficiency
- Align Engineering resources to ensure that their pods initiatives are staffed and prioritized properly
Our take
For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.
Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across a number of industries, going on to launch the product which is now used by over 200,000 professionals.
What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2023
$100m
SERIES D
Jan 2021
$60m
GROWTH EQUITY VC
Total funding: $185.8m
Company benefits
- Health, dental, vision, and paramedical for both mind and body, life and travel insurance, and an employee assistance program.
- Health spending and wellness accounts to help with expenses not covered by traditional benefits.
- Equity and RRSP matching of up to 3% of your annual salary.
- Your birthday off!
- Parental leave—complete with top-ups for up to 8 weeks.
- Monthly snack box program with plenty of options for that afternoon pick-me-up.
- Bi-weekly all company stand-ups, quarterly hackathons and town halls, and yearly all-hands professional development sessions.
- Continuous 1:1’s and honest feedback.
- A team of humble and supportive group of Jobberinos who give a sh*t about the work they’re doing.
- Opportunity to have a 1:1 session with one of our Development Coaches, take advantage of our in-house suite of learning opportunities, and build out your personal development plans.
- Hybrid work model.
- Work in either our Edmonton or Toronto office, remotely from anywhere in Canada or the US, or a combination of both.
- Monthly home office allowance and a one-time stipend to help equip your home office.
Company HQ
Downtown, Edmonton, AB
Articles
Leadership
Sam Pillar
(CEO)Former Freelance Software Developer. Previously a Business Analyst and Management Consultant at CGI.
Forrest Zeisler
(CTO)Experienced Developer, with a degree in Engineering from the University of Alberta.
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