Senior Benefits Analyst, ActiveCampaign

• Undergraduate degree in Human Resources Management, Business Administration, Finance or related field, or equivalent work experience preferred
• 5+ years’ experience and thorough knowledge of Human Resources, benefits administration, and leaves of absence
• Mastery of benefits administration - plan documents, modeling, and legal requirements
• Deep understanding of benefit plan design concepts and issues
• Comprehensive understanding of ERISA, COBRA, HIPAA, ACA, Section 125, IRS, and other regulatory requirements
• Project management experience is preferred
• Vendor management experience is a plus
• Global benefit experience a plus
• 3+ years of Workday experience is required
• Knowledge of other system-based platforms such as JIRA (automating ticketing system) is a plus
• Advanced skill set in Microsoft Excel (pivot tables, VLookups); proficient in the rest of the MS Office Suite, Google Suite, and general computer use

Desirable

• We are looking to add a Senior Benefits Analyst to the team who will play a critical role in the success and ongoing growth and scale of ActiveCampaign
• The Sr Benefits Analyst is responsible for assisting with the administration of all global benefit programs, including leaves of absence
• This position will be responsible for driving ActiveCampaign’s benefits function: performing extensive plan analysis, design, and modeling for all health and welfare benefits plans
• Develops proposals for new or modified employee benefits
• Oversees ongoing administration of existing plans
• Also responsible for all compliance-related activities (required audits and IRS filings) as well as managing all vendor relationships (examples include broker, insurance carriers, wellness, and 401k recordkeeper)
• Partner with Sr. Manager of Global Benefits to administer the global benefits and leaves of absence programs
• Work collaboratively with various stakeholders to evaluate current plans and/or design new plans
• Evaluate and administer benefit programs including health, welfare, and retirement plans
• Recommends benefit programs to Sr. Manager of Global Benefits by studying employee requirements, utilization trends, and developments in benefits based on competitive benchmarking data
• Respond to employee inquiries regarding benefits enrollments, changes, escalations, and general questions while providing a positive experience
• Conduct new hire orientation and present benefits overview
• Process and administer all leave-of-absence, disability, and Workers’ Compensation requests
• Extensive knowledge of the leave requirements and other legal protections afforded by the FMLA, ADA, and other applicable laws
• Act as the liaison between employees and insurance carriers to resolve eligibility questions, claims issues, and benefit escalations
• Administer recurring and ad-hoc audits to ensure accurate processing of benefit elections, carrier interfaces, payroll files, etc
• Help identify and troubleshoot process breakdowns, revise department Standard Operating Procedures (SOP), and communicate process changes to the team
• Participates in meetings, updating systems, and User Acceptance Testing (UAT)
• Support relationships with vendors, brokers, and internal stakeholders
• Perform monthly end-to-end benefit reconciliations for all lines of coverage, calculate retro-adjustments for premiums, vendor adjustments/credits, and HRIS benefit premium collection
• Project manage the annual Open Enrollment process from beginning to end including drafting communications, plan design changes, UAT, answering employee questions, and auditing enrollment data
• Administer ongoing compliance filing of 5500s, SARs, Non-Discrimination Testing, ACA 1095-C filings, and other required filings to ensure compliance with federal and state laws