Lead Solutions Engineer, Parloa

• 7-10+ years of experience as a Solutions Engineer, preferably at a SaaS vendor
• Deep experience in contact center (CCaaS) or (UCaaS), VOIP, Telephony
• Deep experience with enterprise technology stacks - Azure, AWS, GCP, etc
• Working understanding of Generative AI and LLMs and competency in prompt engineering and design
• Experience with integrating and maintaining APIs
• Experience with sales processes, MEDDPIC, and an understanding of how Solutions Engineering plays their role
• The ability to learn and master the core product inside and out to build customized demos and prove the value of the Parloa platform
• The ability to demonstrate integrations with customer systems, proving technical feasibility and building trust with the customer's technical team
• Understanding call flows, voice, and chat design to create and showcase effective conversational AI experiences that meet a customer’s communication needs
• Designing scalable and robust technical architecture to win the confidence of enterprise IT teams and guarantee the solution’s viability
• Knowledge of data security and compliance standards to address customer concerns and remove a major hurdle in enterprise sales
• Confident presentation and communication skills

Desirable

• As a Lead Solutions Engineer at Parloa, your mission is to drive revenue by proving the value of our products and solutions to prospects
• Working closely with clients throughout the sales process and beyond, you will understand their needs, design solutions, and ensure a seamless customer journey
• Your role involves collaboration with the sales team, contributing to customer qualification, educating clients about Parloa’s solutions and AI, and leading Proof of Concepts to demonstrate the practical value to specific customers in their environments
• Be responsible for the full spectrum of the technical sales process, including:
• Identify customer pain and needs through discovery
• Demonstrate the Parloa platform and underlying technology
• Conduct Technical deep dives
• Scope and define application requirements
• Own end to end RFP process
• Conduct Proof of Value engagements
• Work closely with assigned sellers, co-owning accounts, and sales campaigns in the assigned territory
• Contribute to improving internal processes, documentation, and ways of working
• Advocate for customers needs to influence product roadmap discussions
• Collaborate with the Solutions Engineering Team, Enterprise Account Executives, Sales Leadership, product management, customer success, and sales enablement
• Attend client on-site meetings, external events, team meetings, and annual events (up to 20-30% expected travel)