Desktop Support Technician, Reveleer

• 3–5 years of hands-on experience in desktop support or a similar IT technical support role
• Strong knowledge of Windows and macOS systems, hardware troubleshooting, and basic network fundamentals
• Proficiency with Microsoft 365 administration (Exchange, Teams, SharePoint) and Microsoft Identity Management (Active Directory/Entra)
• Experience with MDM platforms, preferably Microsoft Intune
• Familiarity with ITSM platforms (e.g., FreshService, Jira Service Management) for ticketing and documentation
• Excellent analytical, problem-solving, and communication skills with a strong work ethic and attention to detail
• Ability to work independently and collaboratively, providing exceptional customer service to a hybrid workforce
• Experience in a HIPAA-regulated or highly regulated industry is a significant plus
• Interest in learning new technologies and contributing to team initiatives

Desirable

• Reveleer is seeking a self-directed Desktop Support Technician with a passion for technology, collaboration, and creative problem-solving to join our IT team in Glendale, California
• This role will provide hands-on and remote technical support to our 550+ hybrid workforce, ensuring seamless operations in a HIPAA-regulated environment
• With exposure to a wide range of technologies, including a Hybrid Active Directory transitioning to full Entra by the end of 2025, Microsoft 365, and SaaS applications, this position offers an excellent opportunity for professional growth
• Provide front-line technical support for employees in the Glendale office and remotely, addressing hardware, software, and application issues for PCs and MacBooks
• Troubleshoot, diagnose, and resolve issues related to desktops, printers, and network connectivity, escalating complex issues to senior IT staff as needed
• Administer Microsoft 365 (Exchange, Teams, SharePoint) and Microsoft Identity Management (Hybrid Active Directory/Entra), including user account creation and security permissions
• Manage and resolve service requests via ITSM platforms (e.g., FreshService), ensuring thorough documentation and timely resolution
• Deploy, maintain, and inventory technology assets, including laptops and peripherals, for onboarding new employees and staff relocations
• Utilize Microsoft Intune for Mobile Device Management to configure and secure devices
• Install and troubleshoot network printers and assist with corporate equipment upkeep (e.g., conference rooms)
• Collaborate with departmental management and workplace coordinators for in-office technology needs
• Provide user training on hardware, software, and SaaS applications, including Microsoft 365 and communication tools like Teams
• Contribute to IT infrastructure maintenance and process improvements in a fast-paced, regulated environment
• Assist other IT staff with technology projects and support tasks as requested
• Handle additional responsibilities as assigned to support team and company objectives