Senior Account Manager, Hive
Germany
Plus virtual employee stock options
Operations platform for independent commerce
Open for applications
Operations platform for independent commerce
201-500 employees
Open for applications
Plus virtual employee stock options
201-500 employees
Company mission
To be the operational brain of your D2C company, so that you can focus on other aspects of your business.
Role
Who you are
- If you are excited to re-think account management, shape Hive as a company, and disrupt an industry - apply!
- +4 years experience in B2B Account Management, Key Account Management, Sales or Business Development
- Entrepreneurial growth mindset, with a hunger for personal development and a passion for building lasting relationships
- Strong analytical as well as empathetic abilities to leverage in your communication towards customers
- You love the responsibility of being the face of Hive towards our customers and the point of intersection between internal and external stakeholders
- Fluent in writing and speaking in both German and English (C2)
- You have worked in a Scale-Up, Software or SaaS company before; logistics and e-commerce experience is a plus but not mandatory
What the job involves
- You will be in charge of our largest German merchants, independently managing your own account portfolio
- Strategically develop our key accounts on their growth journey, jointly discover optimization levers, or prepare new product launches and market entries while owning the relationship with your own customer base end-to-end
- Build and maintain strong relationships with your customer base by serving as the connecting element between our customers and the Hive team; identify all relevant stakeholders & be in constant exchange with all decision makers
- Collect and analyze customer feedback closely with our product team to ensure we develop the best, most customer-centric software product in the market and thereby enable our customers to reach their goals
- Onboard new customers into the Hive software and processes together with our Onboarding team and make the first experience with Hive as one of the best that customers will not forget
- Conduct account portfolio analysis and develop action plans for commercial development upselling strategies and churn prevention
- Join our pan-European account management team, and help deepen our customer relationships with some of the fastest growing direct-to-consumer brands across Europe
Our take
Streamlining commerce operations requires the participation of various departments, which can complicate the purchase-to-delivery cycle and lead to delays. Hive’s platform helps to streamline commerce operations through a network of operations providers.
Hive’s Warehouse Management System works in tandem with its Transport Management System to organise and economise the operations of eCommerce businesses. Importantly, its network of solutions means that users can give their customers an accurate delivery date from the moment of purchase online. This leads to a better experience that can help foster loyalty and support repeat purchases.
This is an attractive proposition, especially as eCommerce begins to take over from the high street and consumer expectations continue to rise. Investors have recognised this potential in Hive, which intends to use its latest funding round to accelerate growth and product development, with the aim to reach profitability by 2025.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Jun 2024
$18.8m
SERIES A
Nov 2021
$29.9m
SERIES A
Total funding: $55.4m
Company benefits
- Virtual employee stock options for all full-time team members
- Operating system and hardware of your choice (plus additional tech equipment that you need, screens, you name it)
- 30 vacation days annually, with the opportunity for a sabbatical after three years with us
- Dedicated monthly wellness and productivity budget
Company values
- Level up our customer - We listen to what our customers need and proactively raise the bar for their success
- Trust in ownership - We trust ourselves and others to take ownership of projects, deliver, and iterate effectively
- Caring meritocracy - We are a sports team not a family. We support each other and make the best ideas win, regardless of background
- Deliver and celebrate results - We set ambitious goals and celebrate them together. We take the time to appreciate each other
- Take responsibility for sustainable actions - We strive to monitor our end-to-end impact and pioneer sustainability in our industry
Company HQ
Mitte, Berlin, Germany
Articles
Leadership
Franz Purucker
(Managing Director)Previously worked in Strategy and Consulting at McKinsey & Company. Was also an Investment Banker at JP Morgan and worked in Venture Development at Rocket Internet.
Leonard Von Kleist
(CTO)Previously Risk Advisory Intern at Deloitte, ML Engineer at Araneum Technologies and Hybrid Mobile Developer at LivingTech.
Oscar Ziegler
(CEO)Previously Junior Engagement Manager at McKinsey & Company. Was also Head of Logistics (HK) at foodpanda and was a Google Student Ambassador.
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