Customer Success Advocate, sonatype
DevSecOps
Software supply chain management platform
Job no longer available
Software supply chain management platform
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To change how the world innovates by making software development easier.
Role
Who you are
- If you are ready to launch your career in the dynamic and growing field of Customer Success and develop in-depth knowledge in modern software development, in today's DevSecOps tooling - then you should keep reading!
- Our CSAs come from various backgrounds, including software engineering, customer support, and project management. They also include career changers who are recent graduates of software academies and software Bootcamp programs. While the paths are different, they all share the following:
- Knowledge of current SDLC and the tooling that development organizations use to build applications
- Ability and desire to learn modern DevOps tooling
- Well-honed organizational and interpersonal skills
- Desire to build long-term relationships and help our customers be successful
- Willingness to travel. Although this position is a 100% remote role, we expect that there will be some opportunities to travel. travel to customer locations
- Fluency in French or German language is a major plus
What the job involves
- We are adding more Customer Success Advocates (CSA) to ensure our customers continuously see value across the Sonatype Nexus Platform
- Our users are software developers, security officers, and DevOps managers. We offer them subscriptions to valuable software that works. As long as our customers value their investment, they will continue to renew and expand their deployments
- Fortunately, our customers trust Sonatype and value their investments. This is proven by our 90%+ renewal rate -- one of the highest renewal rates in the software subscription business. But we choose not to rest on our laurels
- If our customers are not optimised, adequately deployed, or have compromised rollouts due to their lack of time, technical know-how/resources, or understanding of best practices - it will inhibit our mutual ability to achieve success. That is why the CSA role is so meaningful
- Mentor and educate customers on implementation and usage best practices for the Sonatype Nexus Platform to ensure smooth onboarding, faster adoption, and increased footprint
- Discover and analyse gaps in the customer experience, identify early warning signals, and work with multi-functional teams to address them
- Act as the voice of the customer - using your insights to help us drive improvements, influence product roadmap, and deploy customer advocacy programs
- Ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied
Our take
A legacy company in the world of supply chain management, Sonatype was founded in 2008. It reviews and analyzes the open-source code of technology, and is a leader in the industry with clients including Apple and Linux.
Sonatype’s acquisition by Vista Equity Partners in 2019 symbolized a major step forward for the company. In 2022, it announced it would be pursuing an IPO in the wake of massive growth in the workforce and a milestone of $100 million in annual recurring revenue.
With competitors such as Snyk announcing IPO in 2022 as well, Sonatype’s decision exemplifies how large the demand for supply chain management tools is for the market. Though it has much competition, Sonatype has more than a decade-long track record which should put it in a great position to continue its progress, as well as more recent industry recognition.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2018
$80m
GROWTH EQUITY VC
Feb 2016
$30m
GROWTH EQUITY VC
Total funding: $154.7m
Company benefits
- Distributed workforce
- Offices in the US in Maryland and Virginia, and also in London and Sydney
- Join a smart, mission-oriented team
- Flexible schedules
- Endless opportunity to learn and grow
- Open, transparent and diverse culture
Company HQ
Fulton, MD
Leadership
Brian Fox
(CTO)Currently OpenSSF Governing Board Member at OpenSSF and Official Member at Forbest Technology Council and Apaches Software Foundation.
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