Help Desk Specialist, GoGuardian
$85-95k
Offers equity
More information about location
EdTech software for K-12 schools
Be an early applicant
EdTech software for K-12 schools
501-1000 employees
Be an early applicant
$85-95k
Offers equity
More information about location
501-1000 employees
Company mission
To transform education by helping schools implement, manage and understand technology.
Role
Who you are
- The ideal candidate will bring strong experience supporting Apple hardware, managing macOS devices with Jamf, and assisting technical teams including software engineers and QA staff
- This person must have excellent troubleshooting skills, a service-first attitude, and the ability to collaborate effectively with U.S. -based teams
- 3–5 years of IT support experience, ideally in a software or SaaS company
- Strong experience supporting macOS, WindowsOS and using Jamf Pro, Workforce One for device management
- Familiarity with Google Workspace admin tools and troubleshooting
- Experience with Druva or other cloud-based backup and restore solutions is a strong plus
- Strong experience in Okta, including orchestration and SSO migration
- Strong experience in Atlassian (Jira/Confluence)
- Excellent communication skills and a great personality—friendly, approachable, and solution-oriented
- Comfortable working independently and cross-functionally in a remote setting
- Must be able to attend a few meetings per week during the Pacific Time Zone
- Must be able to communicate in English
- Laptop and peripheral shipping is a heavy part of the position, so reliable transportation and home storage space is a must. Must also live near a FedEx shipping location
What the job involves
- We’re looking for a proactive, tech-savvy, and people-friendly Help Desk Specialist III to support our fast-paced, Mac-centric environment
- Provide Tier 1 & 2 support for macOS laptops, Windows OS laptops and applications, including hardware and software troubleshooting
- Build Okta workflows and SSO integrations
- Meet with stakeholders to help them scope Atlassian (Jira/Confluence) projects and workflow. Expertise in configuring these workflows is a must
- Use Jamf Pro to manage MacOS laptops and Workspace One for WindowsOS laptops, configure, update, and secure Apple laptops
- Assist with Google Workspace tools—Gmail, Calendar, Drive—troubleshooting access, configuration, and integration issues
- Wipe, reimage, and restore Mac laptops; experience with Druva cloud backup or similar tools is preferred
- Configure and investigate Crowdstrike/JAMF EDR
- Investigate potential phishing, smishing, vishing attacks
- Assist in onboarding and offboarding tasks, including user provisioning, laptop setup, and account configuration
- Utilize Jira Service Management to complete assigned tasks, and provide clear, detailed documentation on work done. In addition updating current documentation and Confluence documents as needed
- Collaborate with U.S.-based IT and Security teams; must be available for a few meetings every week early morning Pacific Time hours
- Provide friendly, effective, and professional support to technical staff, including developers, QA engineers, and product teams
- Identify recurring issues and recommend process improvements or automation opportunities
Our take
GoGuardian provides filtering, classroom engagement and mental health tools for educators. This supports better classroom management, student engagement and online safety - without users having to rely on multiple platforms.
GoGuardian's product capabilities include real-time monitoring for students' device screens, a feature to identify at-risk students and single click tutoring support among others. The major questioning of the suite surrounds how student safety and privacy remain balanced, which is a challenge the company must continue to face.
Millions of students across over thousands of US school districts are served by GoGuardian's software. With schools increasingly turning towards digital education systems, the company continues to expand its services - for example with support for multi-platform school environments and a digital hall pass management system.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2021
$200m
GROWTH EQUITY VC
Apr 2014
$0.2m
ANGEL
Total funding: $200.2m
Company benefits
- Health insurance: 90% for you (100% HMO) and 50% for your dependents
- 401(k) retirement savings plan with company match
- Comprehensive time-off package, including flexible time off, sick time, 13 company holidays, quarterly wellness days, and a paid year-end holiday break
- 24 hours and 7 days a week, free confidential services include personal coaching, counseling, self-care apps, and much more!
- Employee stock option
- Company-supported growth
- Paid parental leave for up to 14 weeks
- Company paid short and long-term disability
- A fertility and adoption program to help you support your family needs
- Relax, recharge, and refresh with weekly yoga classes and guided meditation
Company HQ
El Segundo, CA
Leadership
Advait Shinde
(Co-Founder & Chair)Worked at Google as an engineer, helping to launch key products such as Google Pay (formerly Google Wallet). Co-founded GoGuardian as CTO in 2014, becoming CEO in 2017 and Chair in 2024.
Rich Preece
(CEO)Previously COO at LegalZoom, SVP and US GM of QuickBooks by Intuit, and Senior Marketing Manager for the Chicago Association of Direct Marketing.
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