Senior Global Enterprise Account Manager, Flywire
Salary not provided
+ Restricted Stock Units + Employee Stock Purchase Plan
Senior and Expert level
London
Global payments processing
Open for applications
Global payments processing
1001+ employees
FintechB2BPaymentsSaaS
Open for applications
Salary not provided
+ Restricted Stock Units + Employee Stock Purchase Plan
Senior and Expert level
London
1001+ employees
FintechB2BPaymentsSaaS
Company mission
To save international students and their families money that would otherwise be lost on bank fees and unfavorable foreign exchange rates.
Role
Who you are
- 8+ years of proven experience in enterprise client/account management or sales, preferably in a global or multinational organization
- Experience in consultative sales; the ability to build rapport quickly, identify and diagnose business problems, demonstrate products remotely, or in person, and meet the specific customer needs with effective solutions
- A natural project manager, organizing the process of capturing revenue from the account; Comfortable coordinating the plan, the people on the team, and making sure everything gets done
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
- Excellent communication and interpersonal skills, with the ability to build rapport and credibility with senior executives
- Very strong attention to detail, time management and organizational skills
- Ability to professionally handle client issues and problem solve to implement win, win solutions
- Demonstrated leadership experience
- Willingness to travel 25% of the time
What the job involves
- We, at Flywire, are looking for a strategic minded Senior Global Enterprise Account Manager in the United Kingdom
- This position reports directly into the Director of Global Enterprise Accounts and serves an existing portfolio of key enterprise education accounts
- The Global Enterprise Account Team at Flywire is responsible for managing relationships with our enterprise level, global clients with high value potential
- As part of our Global Enterprise Account team, you will play a crucial role in driving revenue growth, fostering client satisfaction, and identifying opportunities for expansion within your portfolio of accounts through the implementation of key account management best practices
- You will aim to continuously improve and expand our relationships within your accounts in an effort to grow and retain the value of these partnerships for Flywire
- This role offers an exciting opportunity to play a key part in growing the success of our GEA portfolio in the United Kingdom and Europe
- Define and lead the strategy to grow and protect a portfolio of Flywire’s Global Enterprise Accounts in the UK/Europe (approximately 3-5 accounts)
- Gain a clear understanding of clients goals at an organizational, departmental and individual level and ensure these are documented in strategic account plans
- Project manage strategic account plans and execution of strategic initiatives to achieve our clients’ business goals
- Consult with your clients on win:win solutions to achieve their business goals while also generating value for Flywire
- Map Flywire’s wallet share of existing payment flow and unearth new opportunities for Flywire products and services, owning the end-to-end upsell, working with Technical Sales support as required
- Meticulously organize and prioritize to ensure momentum on revenue driving activities
- Manage proposal writing, contract negotiations and renewals
- Capture an in depth knowledge of client’s operations including student lifecycle and payer journey
- Oversee deployment of Flywire assets working alongside Implementation and Client Success teams
- Lead an internal account team, ensuring there is a clear understanding of what we are trying to achieve with a client and escalating support requests or issues as appropriate
- Ability to digest and convey complex industry related information/best practices and, in doing so, become a trusted advisor to the client
- Create a cadence of client connections across function and department to keep a pulse on the client and their key stakeholders, managing any risks which may arise, and documenting engagement through stakeholder mapping
- Serve as a senior member of the GEA Team and mentor other Account Managers on key account management strategies and best practices
- Provide expertise and insight to leadership on the UK/European market and play a key role in identifying new growth opportunities in the region and building pipeline for the portfolio
Application process
- Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment
- Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions
Salary benchmarks
Our take
Flywire is a digital platform that simplifies the paying experience for international transactions. Flywire leverages its vertical-specific software and payments technology to deeply embed within client's existing accounts-receivable workflows.
Flywire was first set up to help international students pay their tuition for American colleges, but has since grown into a global payments enablement and software company. It has processed billions of dollars in payments for clients across the world and recently secured approval for its major payment institution license, enabling it to operate domestic money transfer and cross-border money transfer services.
Flywire serves clients across education, healthcare, travel, and B2B, including several Ivy League schools, and top US hospital systems. The company appears to be focussed on growth, including by strategic acquisitions and entry into new markets, recently in the Asia Pacific and Australia, as well as further developing its channel partners ecosystem.
Steph
Company Specialist at Welcome to the Jungle
Insights
Top investors
Few candidates hear
back within 2 weeks
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2021
$60m
SERIES F
Feb 2020
$120m
SERIES E
Total funding: $323.2m
Company benefits
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Work From Home Stipend
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Company values
- Global Collaboration. We believe in teamwork. Together we are greater than the sum of individual FlyMates, across experience, location and position. We seek to understand and embrace everyone’s uniqueness, and leverage the power of our FlyMates and customers’ cultural differences and perspectives to create magic.
- Authenticity. We never compromise on integrity, honesty, and kindness. We believe in staying true to oneself, being courageous enough to share your voice and humble enough to admit when you are wrong. Above all, we are straight shooters who encourage both giving and receiving feedback.
- Fulfillment. We recognize that fulfillment comes from personal and professional satisfaction, from bringing our whole selves to work. It is understanding what ignites our individual passions and gets us excited, while being inclusive and knowing that this is different for everyone. We believe that by engaging with the wider community, giving back and contributing, our greater purpose is fulfilled.
- Execution. We take calculated risks and make smart decisions quickly to accomplish our objectives. We are helpful and supportive of each other, yet we hold each other accountable to delivering with a sense of urgency in all that we do.
- Ambitious Innovation. We continuously look for ways to deliver more and new value to our customers, partners and people. We are leaders not followers, curious and open-minded, we recognize there is always room for improvement and strive for excellence and welcome new ideas.
- Evolved Learning. The importance of actively listening, questioning, challenging, and accepting isn’t lost on us. We are a learning organization, eager to expand as individuals, as teams and as a company. We live by the knowledge that there is no endpoint to learning, that there is always room for growth.
Company HQ
Boston, MA
Articles
Leadership
Mike Massaro
(CEO, not founder)Consultant at PwC. VP Strategic Accounts at Carrier IQ, before joining Flywire as VP Business Development in 2013. Became CEO upon departure of founder Iker Marcaide in 2013.
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