Technical Support Engineer, Pure Storage
Flashblade
Data storage company
Job no longer available
Data storage company
1001+ employees
Job no longer available
1001+ employees
Company mission
To redefine the storage experience and empower innovators by simplifying how people consume and interact with data.
Role
Who you are
- A minimum of 3 years of experience in a professional enterprise level technical support role
- Must be willing to work the following shift: Monday - Friday 7am - 4pm
- Proven technical troubleshooting skills in a complex multi-platform-system-vendor environment and configurations
- Proven ability to resolve customer problems, and escalations utilizing appropriate internal and external resources
- Experience in supporting both hardware, and software products
- Ability to triage issues, and escalate them to appropriate engineering groups as necessary
- Working knowledge of technologies such as operating systems ( LINUX, Windows, VMware), LANs & WANs, and storage area networks
- Knowledge and ability to troubleshoot Networking, Replication, Performance and Space issues
- Good organizational and time-management skills
- Exceptional customer service and communication skills
- Bachelor’s Degree in Computer Science or related technical field or relevant experience
What the job involves
- Let’s start by telling you a little bit about Pure Storage Technical Services. We have 24x7 Support centers in North America, Asia and Europe
- You will be part of the best Support team in the industry. How do we know that? Our customers and our NPS number tell us so!
- The Puritan culture focuses on 5 key values – Persistence, Creativity, Teamwork, Ownership, and Customer First. We hope you share the same values
- We are looking for a Technical Support Engineer to join our 24x7 Support team based in Dun Laoghaire, Dublin
- You will work on problems of diverse scope where analysis will include hardware, software, and environmental factors within our FlashBlade product
- Our Support Engineers utilize their deep technical expertise to troubleshoot customer issues and resolve them. Successful Support Engineers will be able to build strong networks across different departments in the company
- Proactively seek to understand customer expectations
- Answer and resolve support cases across all severity levels
- Own and track customer issues using our ticket tracking system
- Own all customer facing communications, ensuring the message is concise and professional
- Share and document knowledge via FAQ / KB articles, which can be internal or customer facing
- Mentor junior support engineers through training, and coaching
- Manage multiple projects/support cases simultaneously
- Champion customer issues internally and represent the company externally
- Lead large multi participant customer calls, including hot escalations
- Normally receive little instruction on day-to-day work, general instructions on new assignments
- Weekend, holiday, and on-call duties as required
Our take
Named one of the top 50 Hottest Edge Hardware, Software, and Services Companies of 2022, Pure Storage is a data storage company that helps tech and software businesses leverage the continuous innovations of AI and machine learning through its storage solutions. From Roblox to NASA, many of Pure Storage’s customers are leaders in their fields.
After seeing rapid revenue growth in the early 2010s despite overall losses, Pure Storage’s 2015 IPO benefitted the company over the next half-decade, spreading losses with public trade. The risk especially paid off when many companies migrated to cloud services in the 2020s.
As data centers flew into the crosshairs of sustainable energy efforts, Pure Storage has remained on the right side of publicity through its Evergreen // One portfolio, a flexible consumption-based storage model for providers. In January 2023, Pure Storage reported continued subscription growth for this model and should continue on track as its hefty and influential client list evolves to meet sustainability goals.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2014
$225m
SERIES F
Aug 2013
$150m
SERIES E
Total funding: $474.9m
Company HQ
Santa Clara, CA
Leadership
John Colgrove
(CTO)Previously EIR at Sutter Hill Ventures, Fellow at Symantec Software, and Engineer at Amdahl.
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