Director of Signature Success Solution Engineering, Salesforce

• Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• 3+ years experience in Technical Sales, Presales/Solution Consulting, Professional Services, or Technical Support
• Demonstrated track record of self-starting, risk-taking, and ability to influence without authority
• Essential Salesforce product knowledge inclusive of Salesforce CRM, MuleSoft, Data Cloud, Tableau or Agentforce
• Proven background in technical sales, presales/solution consulting, professional services, or technical support
• Ability to prioritize, multi-task, and perform effectively under pressure
• Great attention to detail, with strong analytical and problem-solving skills
• Collaborative and consultative work style, ability to thrive in a high-velocity, highly dynamic work environment
• Deep understanding of customer success principles, solutioning approaches, and considerations
• Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive-level buy-in
• Ability to negotiate and close deals, understanding customer needs and aligning them with the Signature offering
• Knowledge of Salesforce product and platform features, capabilities, and use cases
• Ability to travel up to 25%
• High energy, outgoing, positive attitude, and ability to motivate others
• Results-driven, tenacious, and driven to succeed in a fast-paced environment
• Ability to learn quickly and adapt to change

Desirable

• The Signature Success Plans Sales team is seeking a dynamic and results-driven Sales professional with a proven track record in driving revenue growth for emerging products
• As a key member of our team, you will serve as a Signature Success Solution Engineer (SE), supporting the Salesforce License and Signature Success plans sales teams in executing our Go-To-Market (GTM) strategy
• This is an exciting opportunity to contribute to the success of one of Salesforce’s fastest-growing offerings, Signature Success Plans, which deliver Salesforce’s most proactive and personalized customer success experience
• As the Signature Success plan SE, your primary focus will be to collaborate with our Sales teams to drive Signature Success revenue growth, provide subject matter expertise, and increase attach rates
• Working closely with the field sales team in a customer facing role, you will play an integral role in developing compelling use cases that demonstrate how Signature Success meets customers' business requirements
• You will be a key member of the pursuit team, responsible for ensuring the inclusion of Signature Success in select sales opportunities and renewals
• This sales role holds you accountable for achieving Signature Success targets, revenue growth, and other key objectives outlined in your V2MOM
• Serve as a subject matter expert and strategist across Salesforce clouds, ensuring Signature Success inclusion in select sales opportunities and renewals
• Drive Signature Success revenue growth by partnering with sales teams to position and sell Signature Success plans
• Evangelize Signature Success plans both internally and externally
• Collaborate effectively with various parts of the organization, including core account executives, specialist license sales, Sales Productivity, Marketing, CSG Regional Leaders, Technical Support, and Offer Management
• Facilitate qualification, solution fit, pipeline progression, deal cycle participation, account reviews, and value assessments
• Provide product feedback to Offer Management based upon active field sales engagement