Customer Success Agent, Fi
$15.00 - $25.00 per hour, plus equity
Smart dog collars
Be an early applicant
Smart dog collars
501-1000 employees
Be an early applicant
$15.00 - $25.00 per hour, plus equity
501-1000 employees
Company mission
Fi's mission is to build products that make dogs' lives better.
Role
Who you are
- At least 1+ years of experience working directly with customers in a customer experience or support role
- Strong writing and communication skills, with a proven ability to solve problems over the phone and email
- Passion for dogs and enthusiasm for working with dog owners (dog lovers preferred!)
- Familiarity with Zendesk is a bonus
What the job involves
- Fi is looking for Customer Success Agents to work out of our HQ in NYC to build strong relationships with our customers, promoting retention and loyalty while delivering exceptional service
- This role is a unique opportunity to work closely with dog owners, solve problems, and foster a positive customer experience in a fast-paced environment
- If you’re excited to engage with customers, resolve their issues, and help create remarkable experiences for dog owners, this role is for you
- Build strong, lasting relationships with customers to promote retention and loyalty
- Provide exceptional customer service through phone and email, resolving inquiries and issues efficiently
- Collaborate with the Customer Success Lead to ensure customer satisfaction and continuous improvement in support strategies
- Utilize tools like Zendesk to manage and track customer interactions (bonus if you’re already familiar)
- Contribute to creating a welcoming, dog-friendly environment for customers and team members alike
Our take
For the last three decades, dog collars and leashes have remained largely unchanged. Fi was set up by a product team drawn from the ranks of Uber, Square, and Google to disrupt the stagnant dog collar space.
Fi's tracking collars have not only saved countless dogs' lives by providing real-time escape notifications, but they also enable dog owners to monitor their pets' health. Its health and sleep monitoring set it apart from rival products such as the Apple AirTag, whilst the development of a collar that administers topical medicine is also in the works. As Fi utilizes AT&T signal, it also boasts a tracking range that far exceeds that of its competitors.
The company saw a significant increase in value through its lucrative partnership with PetSmart. These sorts of partnerships and overall brand recognition will fuel the sort of expansion Fi aims to achieve.
Freddie
Company Specialist at Welcome to the Jungle
Insights
30% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2021
$30m
SERIES B
Oct 2019
$7.1m
SERIES A
Total funding: $41.9m
Company benefits
- Unlimited vacation
- Commuter benefits
- Medical, dental and vision coverage
- FSA
- 401(k)
- Stocked kitchen
- Team lunches & breakfast
- Perkspot discounts
- $2,000 monthly donation to dog-related charities
- Maternity & paternity leave
Company HQ
NoHo, New York, NY
Leadership
Jonathan Bensamoun
(CEO)Previously worked as VP Product & Engineering at ShopKeep, and was a Product Manager at Square.
Loren Kirkby
(CTO)Previously worked as Lead Engineer at DivX, and was Chief Architect at Dropcam (acquired by Google's Nest Labs).
Salary benchmarks
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