Customer Success Agent, Fi

• At least 1+ years of experience working directly with customers in a customer experience or support role
• Strong writing and communication skills, with a proven ability to solve problems over the phone and email
• Passion for dogs and enthusiasm for working with dog owners (dog lovers preferred!)
• Familiarity with Zendesk is a bonus

• Fi is looking for Customer Success Agents to work out of our HQ in NYC to build strong relationships with our customers, promoting retention and loyalty while delivering exceptional service
• This role is a unique opportunity to work closely with dog owners, solve problems, and foster a positive customer experience in a fast-paced environment
• If you’re excited to engage with customers, resolve their issues, and help create remarkable experiences for dog owners, this role is for you
• Build strong, lasting relationships with customers to promote retention and loyalty
• Provide exceptional customer service through phone and email, resolving inquiries and issues efficiently
• Collaborate with the Customer Success Lead to ensure customer satisfaction and continuous improvement in support strategies
• Utilize tools like Zendesk to manage and track customer interactions (bonus if you’re already familiar)
• Contribute to creating a welcoming, dog-friendly environment for customers and team members alike

• Unlimited vacation
• Commuter benefits
• Medical, dental and vision coverage
• FSA
• 401(k)
• Stocked kitchen
• Team lunches & breakfast
• Perkspot discounts
• $2,000 monthly donation to dog-related charities
• Maternity & paternity leave

Total funding: $41.9m

For the last three decades, dog collars and leashes have remained largely unchanged. Fi was set up by a product team drawn from the ranks of Uber, Square, and Google to disrupt the stagnant dog collar space.