Technical Writer, Kandji
AI & Knowledge Base
+ Equity
5 days a week in office (Coral Gables. Miami)
Apple device management platform
Be an early applicant
Apple device management platform
201-500 employees
Be an early applicant
+ Equity
5 days a week in office (Coral Gables. Miami)
201-500 employees
Company mission
To harmonize technology and security through innovative software that powers secure and productive global work.
Role
Who you are
- The successful candidate should possess a strong understanding of AI systems and Support Engineering dynamics (experience in Apple Device Management/Administration), occasionally engaging directly with customer interactions to gain valuable insights that inform ongoing improvements
- Experienced administrator with familiarity managing Apple devices
- Proven experience in Support Engineering/Technical Support
- Proven experience in technical writing, preferably in the technology or software industry
- Strong understanding of SEO principles and experience in applying them to technical documentation
- Excellent written communication skills with attention to detail
- Ability to quickly grasp complex technical concepts and translate them into clear, concise content
- Familiarity with content management systems and documentation tools
- Experience in Support Engineering tasks to better understand product usage scenarios
What the job involves
- As part of the Support Operations team, the Technical Writer, AI & KB is fundamental in the creation and maintenance of Kandji’s unparalleled Knowledge Base, especially as an optimized repository for the efficacy of automated systems
- The Technical Writer, AI & KB will be responsible for the meticulous creation and maintenance of Kandji’s Knowledge Base. This role is crucial in supporting both human users and automated systems by ensuring the accuracy and accessibility of information
- Public Knowledge Base Management: Maintain ownership of Kandji's customer-facing Knowledge Base, including curating new articles and consolidating/organizing existing articles to maintain a high standard of quality
- Internal Knowledge Base Development: Curate the internal repository to provide a structured and maintained source of information enhancing the efficiency of the Support team and associated tooling
- Collaborate with product managers, engineers, and other stakeholders to gather information and understand documentation requirements
- Write user-friendly content that simplifies complex technical concepts for various audiences
- Implement SEO best practices to enhance the visibility and accessibility of Knowledge Base articles
- Work alongside Support Engineering from time to time, taking both chats and tickets to stay informed about real-world challenges and improve content relevance
- This role is an exciting opportunity for individuals passionate about technical writing and AI systems within the realm of Apple Device Management
- As a Technical Writer, AI & KB at Kandji, you will play a vital role in shaping the knowledge resources that support both human users and automated systems
- If you are ready to leverage your expertise in technical writing, SEO, and support engineering to enhance the efficiency and effectiveness of our support operations, we encourage you to apply and join our dynamic team at Kandji!
Our take
Device and application management is essential for the maintenance of an IT stack, with particular emphasis on frequent updating and compliance. This can be a laborious and repetitive task, so management software exists to automate these processes. However, existing solutions are generally aimed towards IT departments running on Windows.
Kandji provides a mobile device management platform that facilitates the remote maintenance of Apple-based IT stacks. Users can manage IT devices, applications, networking and compliance within a zero-touch automation system. The need for this service in companies using Apple hardware is clear: it has been adopted by major enterprises such as Belkin, Crunchbase and Notion.
As the Apple device management market is also expanding at speed, Kandji is well poised to continue its run of success. It has raised significants funding across several round, the latest of which is cited to support investment in product innovation and engineering for future advancements and value for customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-5% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2024
$100m
SERIES D
Nov 2021
$100m
SERIES C
Total funding: $288.4m
Company benefits
- Health Coverage - 100% individual and dependent medical + dental + vision coverage
- Flexible Spending Account
- Equity for full-time employees
- New MacBook Pro and software setup
- Exciting opportunities for career growth
- An outstanding, inclusive culture
- 4% 401k company match
- Monthly Uber Eats meal credit
- $1,000 Home Office Equipment Stipend
- $50 monthly Internet reimbursement
- Equipment discounts
- Week long company shutdown, first week of August
- 10 Health and Wellness Days
- 12 weeks of Paid Parental Leave
- 14 Holidays
Company HQ
Downtown San Diego, San Diego, CA
Articles
Leadership
Adam Pettit
(Founder & CEO)They started their career in Solutions at Apple before working as President of AMP Consulting and spending 9 years as CEO of Interlaced, which they founded. They left to found Kandji in 2018 as CEO.
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