Technical Account Manager, Forward Networks
$175-200k
OTE
Mathematically-accurate network modeling
Be an early applicant
Mathematically-accurate network modeling
201-500 employees
Be an early applicant
$175-200k
OTE
201-500 employees
Company mission
To transform networks to be agile, predictable, and secure.
Role
Who you are
- Bachelor’s degree in business, Information Technology, or a related field, or equivalent practical experience
- 5+ years of experience in a technical account management, customer success, or similar role within the technology industry, preferably with SaaS solutions
- Strong understanding of how technology can solve business challenges and the ability to articulate this value to customers
- Proven track record of building and managing customer relationships, driving product adoption, and delivering customer success
- Excellent communication, presentation, and interpersonal skills with the ability to engage with stakeholders at all levels, including business users, IT teams, and executive leadership
- Experience with CRM and customer success tools, as well as familiarity with data analysis methods for monitoring customer health
- Problem-solving mindset, proactive approach, and the ability to work independently and collaboratively in a fast-paced environment
- Willingness to travel as needed to meet with customers and support their needs
Desirable
- Project Management experience and/or certifications (such as PMP)
- A solid understanding of Computer Networking and familiarity with common issues network engineers might encounter
What the job involves
- Forward Networks is looking for an experienced Technical Account Manager (TAM)/ Customer Success Manager (CSM)
- A Technical Account Manager acts as a trusted advisor and partner to our customers, ensuring they maximize value from our solutions while maintaining high satisfaction and retention
- The TAM plays a crucial role in driving adoption, identifying growth opportunities, and aligning our technology with customers’ business goals
- They provide guidance, best practices, and insights to help customers achieve their business objectives through the effective use of our platform
- Customer Relationship Management: Develop and maintain strong, long-term relationships with customers, acting as their primary point of contact and trusted advisor throughout the customer lifecycle
- Product Adoption & Value Realization: Drive customer success by helping customers understand and effectively utilize the platform’s capabilities, ensuring they achieve their business goals and desired outcomes
- Account Planning & Growth: Develop and execute strategic account plans that align with customers’ goals, identify expansion opportunities, and drive increased platform usage and adoption
- Customer Advocacy: Act as the voice of the customer, collaborating with product and engineering teams to relay feedback, suggest improvements, and influence the development of new features based on customer needs
- Onboarding & Training: Lead the onboarding process for new customers, delivering high level training to ensure customers quickly become proficient and comfortable with the platform
- Health Monitoring & Reporting: Regularly monitor customer health metrics, develop customer success plans, and provide data-driven insights and reports to customers and internal stakeholders
- Collaboration: Work cross-functionally with sales, engineering, and product management teams to align customer needs and drive mutual success
Our take
The rapid flow of data from inside and outside organisations has rendered top-down planning difficult, and often ineffective, especially in an enterprise network setting. Forward Networks provides a solution by creating digital twins of a company's network architecture so planners and developers can see how their activities will affect operations across the entire network.
Although digital twinning is relatively new, there is already intense competition for this space. Forward Networks has carved out a unique niche in focusing on enterprise networks rather than the organisation as a whole, a focus which is needed given the complexity of modern hybrid networks which can span several cloud environments.
In 2023, Forward Networks completed a Series D funding round led by MSD Partners, with participation from Goldman Sachs, one of its long-term customers. This investment has supported the business in further developing its product, expand the services available to its customers, and scaling its core team.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
95% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2023
$50m
SERIES D
Oct 2019
$35m
SERIES C
Total funding: $112.5m
Company benefits
- We’re an agile team and early-stage company with plenty of opportunities to grow, as a company and as individuals.
- Every team member receives a compensation package that includes equity, so we can grow together.
- We offer top-grade insurance, with medical, dental, and vision benefits for you and your family.
- Vacations, holidays, family days. With no tracked time off, you can go as long as it’s okay with your manager.
Company HQ
Santa Clara, CA
Leadership
David Erickson
(Co-Founder & CEO)Was Director of Course Content and Instructor at SDN Academy, a Graduate Research Assistant at Stanford University and Member of Technical Staff at big switch networks.
Brandon Heller
(Co-Founder & CTO)Was Director of Course Content and Instructor at SDN Academy. Prior to that, they interned at Google, Hewlett-Packard and Emerson Motor Company.
Nikhil Handigol
(Co-Founder & Chief AI Officer)Was Director of Course Content and Instructor at SDN Academy, as well as a Member of Technical Staff at ON.Lab and Research Assistant at Stanford University.
Peyman Kazemian
(Co-Founder)Was Director of Course Content and Instructor at SDN Academy, and a Researcher and Teaching Assistant at Stanford University. Also in terned at Google and Ericsson.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 4 more jobs at Forward Networks