Staff UX Researcher, OKX
$190.8-330k
Office located in San Jose, CA
Cryptocurrency trading app
Open for applications
Cryptocurrency trading app
1001+ employees
Open for applications
$190.8-330k
Office located in San Jose, CA
1001+ employees
Company mission
To eliminate financial barriers, evolve the global economy, and change the world for better.
Role
Who you are
- Bachelor's degree with at least 12+ years of experience leading research studies: planning, recruiting, executing, analyzing, and activating. We expect to hear examples of how your research influenced product and design team decision-making
- Ability to work with CEO and C-suite executives with crisp communication and influencing strategic decisions
- Solid understanding of primary qualitative and quantitative research methodologies such as usability tests, interviews, surveys, card sorting, tree testing, and know when these are best used. Additionally, you combine these with data sources like product data and support tickets to understand user needs holistically
- Experience in mentoring and coaching team members
- Flexibility in working style and passion for crypto/ blockchain
- Excellent communication and facilitation skills, including educating the team about user research
- Strong problem-solving skills and ability to work autonomously in a fast-paced work environment
- Candidates with more experience will be considered as Sr. Staff UX Researcher
- Experience working with product teams (PM, Design and more)
- Knowledge and interest in the blockchain and fintech industry
What the job involves
- Global Research at OKX is a team of 8 researchers across the world, we drive customer centricity and innovation for the company, by delivering customer voice and insights into all phases of product development to make products usable and useful
- We work in agile and embedded model, working very closely with product and design teams to implement our insights
- Proactively identify research opportunities with product managers, product designers, content designers, and/or data analysts
- Ability to drive end to end research frameworks and drive business impact at the org level through research
- Generate research roadmaps and secure consensus from stakeholders on scope and deliverable timelines
- Lead and execute a variety of qualitative and quantitative research projects from planning to facilitation to reporting
- Communicate research insights in credible ways to help teams understand the needs of our users
- Build research panels and continuous user feedback loop
Our take
While cryptocurrency holds the promise of freedom in personal finances and the possibility of large financial rewards through trading, it can be intimidating to get started. OKX, a long-standing crypto currency exchange, exists to solve that problem, removing the knowledge barriers to cryptocurrency trading with an easy-to-use, all in one platform.
OKX is one of the larger cryptocurrency exchanges, though it is a bit smaller than the market leaders Binance and Coinbase Exchange. Where it shines is in the sheer range of its services which are designed to be versatile enough for any user, ranging from a crypto exchange to NFT and decentralized finance investment products. With a reputation for security and reliability, it has a userbase of over 50+ million active accounts in over 180 countries.
OKX is using its structural position in cryptomarkets to help support the entire sector, announcing a market recovery fund to protect crypto firms facing collapse following the FTX crisis. Additionally, it is expanding into Web3 gaming with a 2023 partnership with Thirdverse, further increasing the scope of its offering to its client base. As long as it can continue to weather the tough market conditions for cryptocurrency it should maintain its excellent position to continue its growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Comprehensive insurance package including medical, dental, vision, disability & life insurance.
- Paid Parental Leave
- Employee Referral Bonus Program paid in BTC
- More surprises when you join!
Company values
- WE before Me
- Get things done
- Do the right thing
Articles
Leadership
Star Xu
(Founder & CEO)Previously an Engineer at Yahoo before becoming the Chief Technology Officer at DocIn. They later founded OKX and has recently reclaimed the title of CEO
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 45 more jobs at OKX