Director of Software Engineering, ServiceTitan
Infrastructure
$246.5-395.6k
Salary variable with location + annual bonus + equity
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
$246.5-395.6k
Salary variable with location + annual bonus + equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- 10 -15 years of software engineering experience with a minimum of 7 years in leadership capacity of a team of 50+ engineers
- 7+ years of experience supporting infrastructure and services hosted in AWS/GCP or Azure
- 5+ years of experience delivering, deploying and managing enterprise applications in the cloud
- 3+ years developing continuous integration/delivery/deployment pipelines and cloud-centric CI/CD tools
- 3+ years of experience implementing telemetry and observability intelligence and automated remediation
- 3+ years as a leader implementing scalability, resiliency, performance and security
- 3+ years establishing and maturing an SRE practice
- Comprehensive knowledge of Azure cloud services and monitoring technologies is a definite plus
- Experience with building pre-production performance and testing environments and DR/HA constructs in a cloud substrate are definitely required
- Experience with Infrastructure as Code (IaC) using tools such as Terraform, Ansible, etc
- Extensive knowledge of containerization technology such as Docker, Kubernetes, etc
- Strong knowledge of building CI/CD pipelines using tools such as Jenkins, and observability tools such as New Relic, DataDog, and Splunk Enterprise
- A talent magnet, this leader will attract the best and the brightest to the leading vertical SaaS company for the trades industry
- A non-negotiable need for this role will be a high EQ and a strong inclination to build a highly effective, diverse team where all members feel respected, included and can bring their whole self to the job
- BA/BS Computer Science or a related discipline. MS/PhD highly desirable
- Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway
What the job involves
- Reporting to the VP of Infrastructure, this role is crucial to the success of ServiceTitan but more importantly to the tens of thousands of trades businesses across the continent we call customers
- Keeping ServiceTitan up and humming at 4-9’s availability and high performance is critical to our mission of serving the trades and enabling tens of thousands of businesses across the continent to operate smoothly
- ServiceTitan is a mission critical operating system our customers leverage for operating their businesses like generating leads, booking appointments, dispatching technicians, planning inventory, invoicing, accepting payments, accounting, issuing payroll, capacity planning, closing books and then some
- This role owns the operating rhythm, availability, release and performance of our software
- Lead, grow and develop a global SRE team of engineers that is able to provide 24x7 coverage
- Operate operations center (OC) as well as incident command & response functions for this mission critical software
- Achieve and maintain 4-9’s availability across our fleet
- Own release management across core application as well as orchestrate a resilient process across functional microservices
- Engage in service capacity planning and demand forecasting, software performance analysis as well as system tuning
- Partner with development teams to make sure the applications are production-ready, scalable, reliable, and observable from day zero
- Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
- Identifies, develops, implements, and maintains practices that ensure the highest levels of uptime, performance, reliability, and security across the production & pre-production environments
- Provides thought leadership in issue resolution regarding internal and external technology matters
- Demonstrates a wide-ranging knowledge of the businesses across the enterprise and industry expertise
- Participation in the research and proposed solutions driving the stability and reliability of our products improving overall company quality and customer satisfaction
- Establish and maintain relationships with peers and leaders, act as an internal resource for teams and business units
- Drive operational best practice adoption across critical services, continually looking to lower operational barriers to achieving improved reliability
- Partner closely with peer engineering executives to ensure we operate as a single team and represent Service Titan in the technology community as well as interacting with customers assuring them of our continued commitment to their success
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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