Senior Project Manager, Hims & Hers

• This role requires a proactive and organized individual who can coordinate cross-functional teams, manage timelines, and ensure seamless project execution from inception to completion
• 5+ years of experience with managing projects; Proven experience in project management, preferably within a healthcare or operations environment
• 2+ years of experience hiring, leading, and developing cross-functional teams
• Advanced proficiency in project management tools, such as Asana or similar platforms
• Exceptional organizational skills and the ability to balance multiple priorities, timelines, and stakeholder needs in a dynamic environment
• A collaborative and solutions-oriented mindset, with the ability to influence and align diverse stakeholders across technical and non-technical functions
• Superb written and verbal communication skills, with experience presenting to senior leaders and cross-functional teams in an engaging and accessible manner
• A passion for working in a fully remote environment, with demonstrated ownership, accountability, and adaptability

Desirable

• The Care Ops Sr. Project Manager will play a crucial role in managing and executing project intake, triage, and implementation within the Care Operations team
• They will work closely with teams across the company, including Care Operations, Training, Medical Affairs, Growth and Marketing, Product, Pharmacy, and R&D, to ensure that projects and product launches meet deadlines and reflect the needs of various stakeholders
• The Care Ops Sr. Project Manager will manage cross-functional teams, coordinate training and communication needs, and facilitate workgroups to ensure effective project execution
• Incorporate proven project management philosophies into tools and workflows used by the Project Management team
• Continuously improve documentation standards for the team, supporting Project Managers with effective documentation
• Own key cross functional relationships that foster a collaborative partnership between Care Operations Project Management and key stakeholders
• Triage incoming project requests, including scoping and sizing
• Assess the impact of projects on Care Operations
• Drive alignment on project prioritization and communicate prioritization decisions
• Create and coordinate working teams for each project, ensuring designated time and communication channels
• Manage active Asana projects, tracking dates, owners, and dependencies
• Schedule regular cross-functional team meetings as needed
• Collaborate with BizOps for reporting requirements
• Coordinate launch communications and training efforts to ensure Hims & Hers stakeholders are prepared for implementations
• Communicate upcoming implementations with internal Care Operations partners
• Conduct Launch Readiness (Pre-mortem) meetings with stakeholders
• Conduct Retrospective meetings to gather feedback and insights from stakeholders
• Facilitate workgroup agendas for designated Hims & Hers service lines; identifying and tracking next steps for cross-functional partners
• Maintain an initiative tracker for ongoing projects for designated Hims & Hers service lines
• Lead documentation for cross-functional decision-making and approvals
• Maintain the Care Operations Launch Schedule with key timelines and updates