Technical Post Sales Implementations Manager, Vic.ai
$135-160k
+ Stock Options
AI digital transformation platform for accounting and finance
Be an early applicant
AI digital transformation platform for accounting and finance
101-200 employees
Be an early applicant
$135-160k
+ Stock Options
101-200 employees
Company mission
To revolutionize finance departments through cutting-edge AI, enabling teams to focus on high-impact, strategic work that drives positive outcomes for businesses, society, and the environment.
Role
Who you are
- 5+ years of experience in technical post-sales, implementation, or integration roles, with a strong emphasis on ERP systems
- 3+ years managing a team and setting the standard for high performance
- An AI-first mindset. You are well-read and up to speed on the latest developments and capabilities, and have experimented with AI tools and no-code platforms
- Hands-on experience with ERP platforms.
- Strong technical foundation—comfortable working with APIs, system architecture, data flows, and debugging issues in real-time
- Exceptional problem-solving skills with the creativity and tenacity to thrive in an agile, startup environment
- Entrepreneurial spirit with a desire to build, iterate, and scale processes and solutions
- Proven track record of leading cross-functional project teams in complex client environments
- Exceptional written and verbal communication skills, with the ability to simplify the complex for both technical and non-technical stakeholders
- Experience with project management tools like Jira, Asana, or similar platforms
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience). PMP or similar certification is a plus
- Location preference: Hybrid - NYC or Miami (Monthly or Bi-Monthly In-Office)
What the job involves
- We are seeking a technically adept, AI forward, solutions-driven Technical Post-Sales Implementation Manager to lead our post-sales technical delivery function and ensure seamless ERP integrations and client onboarding
- This role sits at the intersection of technology and customer success—perfect for someone who thrives in dynamic environments, is familiar with ERP systems, and enjoys solving complex problems with creativity and precision
- This individual will be a hands-on technical leader, guiding customers through implementation and integration phases, architecting scalable solutions, and driving continuous improvement
- You’ll be supported by and lead a team of engineers, consultants, and project managers, helping our enterprise clients unlock the full potential of Vic
- Ai’s AI-powered AP automation platform
- If you're passionate about AI, innovation, and elevating customer success through technology—this is your opportunity to make an outsized impact
- Own Post-Sales Delivery: Lead and manage end-to-end delivery for complex post-sales projects—including discovery, ERP integration, technical configuration, testing, go-live, and post-launch optimization
- Technical Integration Leadership: Architect and oversee integrations between Vic.ai’s APIs and enterprise ERP, PO, and business systems (e.g., NetSuite, SAP, Microsoft Dynamics, Coupa and many more)
- Creative Problem Solving: Tackle complex client challenges with an inventive, resourceful mindset; identify solutions that maximize scalability and long-term client success
- Customer Engagement: Serve as the primary technical contact for customers post-sale, translating technical requirements into actionable solutions and communicating with clarity and empathy
- Team Leadership & Development: Lead a high-performing team of integration engineers, consultants, and project managers. Foster technical excellence, collaboration, and ownership
- AI Innovation: Rethink implementation methodologies and systems to drive meaningful delivery efficiency, consistency, and scalability through AI
- Champion AI Adoption: Guide customers through onboarding with a deep understanding of how Vic.ai’s artificial intelligence automates AP workflows, surfaces insights, and delivers ROI. Translate AI capabilities into business value
- Cross-Functional Collaboration: Partner with Product and Engineering to influence API enhancements, data mapping, and product improvements based on customer needs
- Data-Driven Performance: Track implementation and integration KPIs (e.g., timeline adherence, API error rates, customer satisfaction) and use insights to continuously improve
- Industry Foresight: Stay up-to-date on ERP, automation, and integration trends. Bring insights back to the team to evolve strategy and tooling
Our take
Outdated financial and accounting processes can seriously impact productivity and efficiency, especially at scale. Vic.ai leverages AI to solve this problem by automating repetitive processes such as invoicing, freeing up human workforces for more critical tasks.
This improves productivity, reduces the risk of human error and cuts costs. Naturally, this has proven especially popular among enterprises and accounting giants such as KPMG and Deloitte. This impressive client roster is testament to the value-adding potential of Vic.ai's tech.
Accounting and finance automation is a growing industry, and Vic.ai's main challenge will be competing with companies like Oracle and Intuit. However, with 2022 developments in Vic.ai's technology pushing its effectiveness to 99% accuracy, growth of over 200% in its user base since 2021 and substantial series C funding awarded at the end of 2022, Vic.ai is continuing to gather significant momentum.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Dec 2022
$52m
SERIES C
Sep 2021
$50m
SERIES B
Total funding: $114.7m
Company benefits
- Health first: We offer employer-paid medical, dental, vision, life, and AD&D insurance plans, ensuring you have the coverage you need to stay healthy and protected
- Stay balanced: A monthly wellness stipend helps you stay balanced, whether it’s a gym membership, a meditation app, a massage, or whatever supports your wellbeing
- Your office, your way: We provide a home office setup budget and coworking space stipend to help you create the right workspace that works for you
- Come together: Enjoy regular team and company meetups to share ideas, collaborate, and stay connected, because even in a remote-first world, in-person moments matter
- Rest and recharge: Our generous PTO policy and holiday calendar give you the flexibility to rest, recharge, and take time when you need it
- Gratitude in action: We believe great work deserves recognition. From shoutouts in team meetings to meaningful celebrations, we make sure your contributions never go unnoticed
- Invest in your future: Build long-term financial security with a 401(k) plan, including immediate participation, full vesting, and a 50% match on the first 4% you contribute
- Give back: We believe in supporting the communities where we live and work. Every quarter, employees get a dedicated volunteer day to contribute to a cause that matters to them
Company HQ
Midtown Manhattan, New York, NY
Leadership
Alexander Hagerup
(Co-Founder & CEO)Previously Founder and CEO of The Online Backup Company AS. They are also an Investor and Advisor at Katapult Accelerator and a member of the Forbes Technology Council.
Kristoffer Roil
(Co-Founder & COO)Founded Telipol, which was bought by the Hudya Group. They are a Partner and Member of the Board of Directors at Tjuvholmen Ventures.
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