Technical Post Sales Implementations Manager, Vic.ai
$135-160k
+ Stock Options
AI digital transformation platform for accounting and finance
Be an early applicant
AI digital transformation platform for accounting and finance
101-200 employees
Be an early applicant
$135-160k
+ Stock Options
101-200 employees
Company mission
To digitally transform accounting and finance processes to improve productivity, decision-making, and ROI.
Role
Who you are
- 5+ years of experience in technical post-sales, implementation, or integration roles, with a strong emphasis on ERP systems
- 3+ years managing a team and setting the standard for high performance
- An AI-first mindset. You are well-read and up to speed on the latest developments and capabilities, and have experimented with AI tools and no-code platforms
- Hands-on experience with ERP platforms.
- Strong technical foundation—comfortable working with APIs, system architecture, data flows, and debugging issues in real-time
- Exceptional problem-solving skills with the creativity and tenacity to thrive in an agile, startup environment
- Entrepreneurial spirit with a desire to build, iterate, and scale processes and solutions
- Proven track record of leading cross-functional project teams in complex client environments
- Exceptional written and verbal communication skills, with the ability to simplify the complex for both technical and non-technical stakeholders
- Experience with project management tools like Jira, Asana, or similar platforms
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience). PMP or similar certification is a plus
- Location preference: Hybrid - NYC or Miami (Monthly or Bi-Monthly In-Office)
What the job involves
- We are seeking a technically adept, AI forward, solutions-driven Technical Post-Sales Implementation Manager to lead our post-sales technical delivery function and ensure seamless ERP integrations and client onboarding
- This role sits at the intersection of technology and customer success—perfect for someone who thrives in dynamic environments, is familiar with ERP systems, and enjoys solving complex problems with creativity and precision
- This individual will be a hands-on technical leader, guiding customers through implementation and integration phases, architecting scalable solutions, and driving continuous improvement
- You’ll be supported by and lead a team of engineers, consultants, and project managers, helping our enterprise clients unlock the full potential of Vic
- Ai’s AI-powered AP automation platform
- If you're passionate about AI, innovation, and elevating customer success through technology—this is your opportunity to make an outsized impact
- Own Post-Sales Delivery: Lead and manage end-to-end delivery for complex post-sales projects—including discovery, ERP integration, technical configuration, testing, go-live, and post-launch optimization
- Technical Integration Leadership: Architect and oversee integrations between Vic.ai’s APIs and enterprise ERP, PO, and business systems (e.g., NetSuite, SAP, Microsoft Dynamics, Coupa and many more)
- Creative Problem Solving: Tackle complex client challenges with an inventive, resourceful mindset; identify solutions that maximize scalability and long-term client success
- Customer Engagement: Serve as the primary technical contact for customers post-sale, translating technical requirements into actionable solutions and communicating with clarity and empathy
- Team Leadership & Development: Lead a high-performing team of integration engineers, consultants, and project managers. Foster technical excellence, collaboration, and ownership
- AI Innovation: Rethink implementation methodologies and systems to drive meaningful delivery efficiency, consistency, and scalability through AI
- Champion AI Adoption: Guide customers through onboarding with a deep understanding of how Vic.ai’s artificial intelligence automates AP workflows, surfaces insights, and delivers ROI. Translate AI capabilities into business value
- Cross-Functional Collaboration: Partner with Product and Engineering to influence API enhancements, data mapping, and product improvements based on customer needs
- Data-Driven Performance: Track implementation and integration KPIs (e.g., timeline adherence, API error rates, customer satisfaction) and use insights to continuously improve
- Industry Foresight: Stay up-to-date on ERP, automation, and integration trends. Bring insights back to the team to evolve strategy and tooling
Our take
Outdated financial and accounting processes can seriously impact productivity and efficiency, especially at scale. Vic.ai leverages AI to solve this problem by automating repetitive processes such as invoicing, freeing up human workforces for more critical tasks.
This improves productivity, reduces the risk of human error and cuts costs. Naturally, this has proven especially popular among enterprises and accounting giants such as KPMG and Deloitte. This impressive client roster is testament to the value-adding potential of Vic.ai's tech.
Accounting and finance automation is a growing industry, and Vic.ai's main challenge will be competing with companies like Oracle and Intuit. However, with 2022 developments in Vic.ai's technology pushing its effectiveness to 99% accuracy, growth of over 200% in its user base since 2021 and substantial series C funding awarded at the end of 2022, Vic.ai is continuing to gather significant momentum.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Dec 2022
$52m
SERIES C
Sep 2021
$50m
SERIES B
Total funding: $114.7m
Company benefits
- Competitive salary and stock options
- 401K with an employer match
- Health/vision/dental (including 2 health insurance coverage options that are 100% free for the employee AND family) plus membership in Kindbody
- Monthly Wellness stipend
- CitiBike membership
- Generous maternity and paternity leave
- The opportunity to work remotely, including a stipend for your home workstation setup
- Monthly allowance for Office Space (We Work or similar)
- Virtual team-building events & awesome swag
- People-focused culture
- Generous vacation time, family and travel-friendly environment
- Work alongside an enthusiastic, collegial, and driven team in a highly meritocratic environment
- Vic.ai also offers in-person retreats to employees. We love connecting in person as a remote-first company
Company HQ
Midtown Manhattan, New York, NY
Leadership
Alexander Hagerup
(CEO)Was Founder & CEO of The Online Backup Company AS. Is an Investor & Advisor at Katapult Accelerator and a member of the Forbes Technology Council.
Kristoffer Roil
(COO)Founded Telipol, which was bought by the Hudya Group. Is a Partner & Member of the Board of Directors at Tjuvholmen Ventures.
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