Digital Community Coordinator, Rent the Runway

• 1 to 2 years of experience in community management, influencer/ambassador programs, or social media
• Deep understanding of digital culture-Instagram, group chats, Reddit threads, TikTok trends, and more
• Ability to implement -and quickly recognize - hyperlocal trends for both digital and IRL programming
• Willingness to work some nights/weekends for events or activations
• Executive presence; you have strong interpersonal skills and confidence speaking with, directing, and supporting both internal teams and external vendors/producers/platforms
• Excellent written communication skills; bonus if you’ve managed social channels, email marketing, or community platforms
• Highly organized and proactive-you thrive on checklists, timelines, and follow-through
• Collaborative spirit and natural relationship builder who genuinely loves connecting with people

Desirable

• We’re looking for a digitally fluent, community-obsessed coordinator to help scale and manage Rent the Runway’s most loyal audiences-cross ambassador programs, digital platforms, and IRL events
• You’ll play a key role in building relationships, running day-to-day operations, and keeping our members engaged and celebrated
• You’ll work across multiple programs- both digital and city ambassadors-to drive meaningful engagement, support in the coordination standout events, and support pilots that shape our future of RTR community
• Platform Fluency: Experience managing communities on Instagram (Stories, Lives, DMs, Highlights) and community tools like Cirqle/CreatorIQ/ShopMy, Slack, Instagram Broadcast, Discord or other channels
• Content Planning: Ability to program and schedule digital content and interactive activities that drive daily and weekly engagement
• Tone & Voice Execution: Skilled at writing engaging community posts, prompts , and announcements that match brand voice and energize niche communities
• Sentiment Tracking: Ability to monitor community vibes, flag issues early, and cultivate an inclusive and positive environment
• Digital Communication: Strong digital comms etiquette-knows how to talk to members, reply in DMs, and build trust online
• Relationship Management: Comfortable being a friendly, consistent point of contact for ambassadors and top-tier community members
• Talent Sourcing: Experience identifying and vetting local influencers, micro-creators, or superusers for program participation
• Onboarding Coordination: Ability to onboard members or ambassadors clearly and efficiently-via email, Zoom, or community tools
• Operational Follow-Through: Keeps programs moving-tracks signups, confirms deliverables, and ensures participation doesn’t drop
• Feedback Loops: Can collect and synthesize anecdotal and qualitative feedback to shape future iterations
• Event Production: Support the ideation, planning, and execution of digital and in-person events for members
• Partnership Collaboration: Assist with partner outreach and coordination for co-hosted or sponsored events
• On-Site Support: Help with event staffing and ensure logistics run smoothly on the day of the event
• Operational Coordination: Manage day-of operations including setup, materials, vendors, and schedules
• Post-Event Follow-Up: Assist in compiling recaps and ensuring all follow-up actions and insights are documented and shared
• Detail Orientation: Comfortable tracking multiple timelines, checklists, and program components at once (e.g., onboarding, weekly challenges, rewards fulfillment)
• Vendor Coordination: Experience liaising with third-party platforms and vendors to manage fulfillment or tech (e.g., Circle, gifting platforms)
• Process Building: Ability to support the creation of scalable SOPs for repeatable programming and activations
• Data Hygiene: Comfortable updating tracking documents, participation logs, and basic reporting for internal use
• Assess and Report on the effectiveness of ambassadors, programs, and events through a reporting framework supplied
• Test & Learn Mentality: Thrives in early-stage programs with fluid structure; willing to experiment and iterate quickly
• Pairing Logic/Matching: Understands how to group or match members thoughtfully (e.g., for the Buddy Test)
• Early CX Thinking: Comfortable supporting ideas that may evolve into larger product, app, or lifecycle features