Technical Adoption Manager, Cisco Meraki

Cisco Spaces, EMEA

Salary not provided

+ Employees are also eligible to receive annual bonuses

Mid and Senior level

London

Cloud-based network platform

Open for applications

Cloud-based network platform

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsAnalyticsCommunicationSaaSAPIAutomationCloud Computing

Open for applications

Salary not provided

+ Employees are also eligible to receive annual bonuses

Mid and Senior level

London

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsAnalyticsCommunicationSaaSAPIAutomationCloud Computing

Company mission

To simplify technology so passionate people can focus on their mission.

Job

Company

Role

Who you are

Strong technical knowledge & hands-on experience with Cisco networking or collaboration tools: including ability to deploy and troubleshoot Wireless, Webex, or Switching
Existing knowledge of the Cisco Spaces platform and typical customer use cases
Excellent understanding of how customers use digital platforms for various applications
Outstanding communication and organizational skills
Ability to set expectations with customers to propel them forward in their adoption journey
Experience in training, creating documentation and other collateral, and customer support or management
An in-person, practical approach to problem-solving with a strong sense of ownership

Desirable

Preferred: CCIE certification or higher-level education in Computer Science, Networking, Systems Engineering, or a related field
Preferred: Experience deploying Cisco Spaces in a customer environment

What the job involves

As a Technical Adoption Manager, you will play a meaningful role in ensuring our customers understand, deploy, and adopt the Cisco Spaces OS
Your role involves close collaboration with various teams to support and guide customers through the adoption process, addressing their needs and ensuring they achieve their desired outcomes
You will be responsible for the deployment and success of use cases across a range of personas, environments, and verticals
You will work across different Cisco technologies to deliver use cases that include asset tracking, conference room utilization, and wayfinding
You will be the person responsible for deploying the Spaces OS for our customers
Coordinate and create plan for implementation, ensuring alignment with their goals and growing the value of their Cisco infrastructure
Serve as the primary point of contact for customer communication to the Spaces BU during the engagement
Collaborate with sales, engineering, and product teams to address customer needs
Develop training materials to assist customers in using the platform optimally
Identify & resolve technical issues with the customer, with the ability to escalate to relevant teams when necessary
Maintain strong communication with customers, ensuring they are advised and supported throughout their journey

Salary benchmarks

Our take

Cisco Meraki, formed from the acquisition of Meraki by Cisco in 2012, is an industry-leading cloud-managed IT company. Its technology provides unified management of mobile devices, Macs, PCs, and entire networks, all from a centralised dashboard.

Originally founded in 2006, Meraki's transformation to Cisco Meraki allowed it to reach more than 2 million active networks, and over 7 million devices globally, on top of gaining the strength of Cisco’s resources. The company has kept pace with the rise of hybrid workforces and multi-cloud environments with its Secure Access Service Edge (SASE) offering, which bridges networking and security so that workers have seamless, secure access wherever they are working from.

Operating in a growing industry, there is plenty of opportunity for Cisco Meraki to expand its operations, and to further develop its offerings. The company supports a range of clients, encompassing roughly 75% of Fortune 500 companies, and including names such as Audi, Applebee's, and Colliers International.

Steph

Company Specialist at Welcome to the Jungle

Insights

19% employee growth in 12 months

Glassdoor (4.1)

Company

Funding (last 2 of 4 rounds)

Jul 2012

$40m

SERIES D

Feb 2011

$15m

SERIES C

Total funding: $80m

Company HQ

Mission Bay, San Francisco, CA

Leadership

Brett Hull

(Head of Engineering (Not Founder))

Previously Research Associate and Postdoctoral Associate at MIT and Software Development Intern at Lawrence Livermore National Laboratory.

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