Customer Success Manager, P3 Hotel
$50-65k
More information about location
Office located in Boulder, CO
Hotel booking & management platform
Open for applications
Hotel booking & management platform
21-100 employees
Open for applications
$50-65k
More information about location
Office located in Boulder, CO
21-100 employees
Company mission
To build quality products that transform the way hotels connect with guests online.
Role
Who you are
- The successful applicant has previous experience working in a fast-moving technical environment
- This role is the ideal opportunity for a problem solving oriented individual with an interest and natural aptitude for software and technology who enjoys direct contact with clients
- Internet architecture
- Experience with Oracle Opera (V5 or Cloud) or other PMS systems
- Work on own initiative
- Manage daily and weekly priorities
- Liaise effectively with clients, developers and support team
- Good written and telephone communication skills
What the job involves
- Due to the expansion of our customer base, we are looking for a Customer Success Manager to join the P3
- Reporting to the Head of Client Services
- The new Customer Success Manager will work alongside the team in Boulder and Dublin to help the ongoing onboarding of new customers in North America
- Work with the Development team to drive the vision and development of software products and the ongoing client services requests
- Have a significant role in quality and is the only team member empowered to accept stories as complete
- Project management several customers through an onboarding process
- Work with the clients to help them onboard to our product portfolio
- Collaborate with the clients and to coordinate project schedules, budgets, and staffing
- Effectively communicate the clients requests in the P3 backlog of development requests including success criteria to the development team so that they can provide work estimates and accept and complete work to the satisfaction of the clients
- Communicate with the client on a regular basis to provide feedback on progress of implementation of projects and releases
- Manage project risk and resolve project issues
- Weekly/daily customer calls or face to face meetings and quarterly meetings
- Quality assurance in line with Visual UI designs and product specifications,
- Assisting customers with Reporting
- Check that support tickets are being dealt with promptly and within the SLA agreement
- Chase support tickets
- Chasing up quotation with customers
- Project plans
- Create and manage project to-do / bug list
- In house production meetings
Application process
- Interviewing now, starting immediately
Our take
Managing hotel bookings can be frustrating and time-consuming, which is why P3 Hotel sets out to ensure the hotel guest journey is as easy and transparent as possible. It supplies solutions that drive customer engagement and loyalty, and this has understandably proven to be a major draw for hotels.
With over 20 years of experience, P3 Hotel is a well-established player in the hospitality market. The company serves clients ranging from independent local hotels to major hotels chains like Jurys Inn. Over the years, they have expanded their product range considerably which has allowed the company to consolidate its impressive market position.
With good funding at its back, P3 Hotel has been investing in expanding operations in the US and German markets. It continues to innovate, such as with the launch of its 'collect your key' kiosk service in 2022. In 2023, it deployed a customised booking engine for Omni Hotels & Resorts, an American luxury hotel company, representing a massive contribution to P3's global expansion strategy.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Mar 2022
$0.9m
SEED
Jan 2021
$0.4m
GRANT
Total funding: $1.3m
Company benefits
- Remote-first culture
- Friendly, collaborative and welcoming environment
- Personal and professional growth opportunities
- Extra paid holidays per year
- Private medical health insurance
- Corporate trips and social gatherings
Company HQ
The Liberties, Dublin 8, D
Leadership
Phelim Pekaar
(CEO)Previously worked as a Software Engineer at ebid.ie and Jurys Doyle Hotel Group.
Salary benchmarks
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