Technical Account Manager, Aiven

• Suitable candidates must have proven experience in the following areas that will be required in their day-to-day job: Apache Kafka, PostgreSQL, ClickHouse, OpenSearch, Valkey, MySQL and Grafana
• Experience working in technology/software sales, pre-sales or consulting
• Fluency in French and English
• Fluency in one or more programming languages such as Java, Python, Go or Ruby
• Ability to understand customers’ technical requirements on an architectural level and articulate to the Product team or supporting Solution Architecture team
• Experience implementing proof of concepts, and knowledge of technical validation processes
• Knowledgeable of public clouds (AWS, Google or Azure) and in the areas of compute, storage - block and object, networking, and security groups
• Linux operating system; demonstrable experience using various Linux utilities and tools (installation, securing system, storage, etc.) and a good grasp of networking basics like DNS and VPC
• A fairly deep conceptual and hands-on understanding of Kafka and at least one of Cassandra or Opensearch (Elasticsearch)
• Demonstrable use of a relational databases preferably PostgreSQL and/or MySQL
• (migration experience from Oracle to PostgreSQL is an asset)
• Excellent communication, project management, presentation, and problem-solving skills required with ability to build trusted relationships with premier enterprise customers and partners
• Attention to detail, good problem solving and project management skills
• Strong verbal and written communication skills, ability to work well with cross-functional teams, including Sales, Support, Engineering, Product Management and Consulting Services
• Ability to manage multiple projects and tasks, determine project urgency and execute detailed action plans in collaboration with customers

Desirable

• Right now, we’re looking for a French Speaking Technical Account Manager to join our team who shares our passion for forward-thinking and innovative approaches
• We are looking for a customer-centric, French Speaking Technical Account Manager (TAM) with direct focus on our largest enterprise customers and partners
• The TAM is a technical professional who helps optimize Aiven’s customer experience and accelerate time-to-value when using Aiven’s Open Source services
• The Aiven TAM acts as a single point of contact, customer advocate and provides direct access into Aiven business functions such as Support, Engineering, Product Management, Marketing, and Executive Staff
• TAMs will also be involved in every stage of enterprise customer/partner development on Aiven
• Thus, this will involve meeting with customers/partners on a consistent basis allowing for positive and meaningful customer interaction
• Help customers/partners succeed, building successful relationships during the entire customer journey
• Develop a deep (and technical) understanding of the customer’s/partner’s business priorities, operational model/objectives, cloud environment, cloud architecture/roadmap, and their technical initiatives
• Maintain awareness of customer/partner operations as the Aiven advisor to assist with operational planning, risk management and act as an advisor for deployments
• Act as an advocate of the customer/partner and conduit into various Aiven cross-functional teams & leadership, including Sales, Support, Engineering and Product Management
• Conduct regular operational reviews with customer/partner on weekly incidents, field advisories, security vulnerabilities, and related root-cause analysis
• Extract and maintain account insights and capture in systems of record
• Participate in sales account planning and support account penetration/pipeline growth strategies
• Actively contribute to customer/partner stability, enablement, and growth
• Travel up to 10% of the time

• Once applying you should hear from our Talent Experience team within 5 days regarding the status of your application
• If you are selected to move forward you can generally expect 4 stages with us
• 30-45 minute call with one of our Talent Partners
• 45 minute Depth of Expertise Interview with the hiring manager
• Skills interview and or presentation for 1 hour with the wider team
• Company values interview for 1 hour
• All of our interviews are conducted over video call or in person, our interviews will never occur over text or chat

• Stock options for permanent employees
• Training/language courses & Aiven library
• Flexible work/life balance
• Private health and dental care
• Proper equipment to do your job
• Office snacks

Total funding: $420m

Cloud computing presents massive implications for the way businesses use data, with cloud-based databases ensuring high uptime, frictionless scalability, and simple software integrations. However, achieving this requires setting up cloud databases in the first place, an obstacle that can be incredibly tough and prevent companies from migrating to cloud-based data infrastructure altogether.