UX Engineer, Assembled
$145-245k
Salary dependent on location + Stock Options
Customer support workforce management platform
Open for applications
Customer support workforce management platform
101-200 employees
Open for applications
$145-245k
Salary dependent on location + Stock Options
101-200 employees
Company mission
To elevate customer support through AI-powered software that makes life easier for customers and employees.
Role
Who you are
- 2+ years experience in building web interfaces: You can build high-quality web applications with HTML, CSS and JavaScript, and are familiar with web frameworks such as React. Bonus: you can write unit tests, and you are concerned with front-end performance
- Curious and informed about web trends: You like to stay abreast of UI/UX trends and the latest innovations in web technology. Bonus: you have some knowledge and interest in helping with front-end infrastructure (build processes, testing libraries, etc.)
- Web accessibility familiarity: You are familiar with and driven to create products that meet or exceed accessibility standards. You have an idea of how to resolve common accessibility issues
- Attention to UX and UI details: You have keen skills in interaction design. You care about grid layout, button and form states and styles, typography, navigation, and way-finding. You have an eye for consistency and polish. Bonus: You have opinions about tables and charts and how to communicate data interactively in effective and compelling ways
- Excited to educate colleagues: You are a good communicator who is excited to educate and mentor others on best practices. You can write clearly and concisely, and are able to provide critical feedback on code
- An instinct for product and business needs: You are curious about user needs, and are excited to develop and share opinions about product direction, and what will have impact for our users and the business
What the job involves
- In this role, you will be the bridge between design and code, and a steward of our UI. You’ll design and create the fundamental building blocks of our product to accelerate development and elevate the quality and consistency of our work
- You'll also find yourself talking to users, brainstorming product ideas, and reaching outside your role as much as you see fit
- Our front-end stack consists of React and TypeScript, and we use Figma for design
- Build and maintain our design system and UI component library: Work with designers and engineers to establish repeatable best practices for our UI that lead to a consistently excellent user experience, while meeting accessibility standards
- Collaborate with designers, engineers and PMs on features: Help audit, design, and build foundational UI and UX across the breadth of our product, with an emphasis on prototyping interactions, data visualizations, and creating polished and performant interfaces
- Interact with end users: Jump in on customer feedback and talk with our users to discuss our UI, watch them use our product, or listen to their top-of-mind challenges
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Competitive compensation and equity: All Assemblers are encouraged to act like owners. We’re building the best team, and our compensation packages reflect that.
- Comprehensive insurance and 401(k): Between our 401(k) plan and coverage for health, dental, vision, and more, Assemblers don’t have to worry about the future.
- Employment sponsorship opportunities: We proudly sponsor employment visas for candidates who require visa sponsorship to work in the United States.
- Stipends for wellness and development: Assemblers get monthly stipends for things like gym memberships and continued learning and development.
- Flexible work arrangements: We love to see each other in person but we also like options. Remote employees get a one-time credit to improve their home office.
- Office perks: Coming into the office has its perks, like catered lunches 5× per week, hanging out with our awesome teammates (and their dogs!), and the good snacks.
Company HQ
Mission District, San Francisco, CA
Leadership
Ryan Wang
(Co-Founder & CEO)Previously, Ryan was a Software Engineer at Stripe for nearly 4 years. Prior to that, he was a Senior Consultant at The Greatest Good.
John Wang
(Co-Founder & CTO)Previously, John co-founded Zinc.io where he served as the Chief Engineer for 4 years. He also worked at a Software Engineer at Stripe, 37signals, and Palantir Technologies.
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