UX Engineer, Assembled

$145-245k

Salary dependent on location + Stock Options

React

CSS

TypeScript

HTML

JavaScript

Figma

Junior and Mid level

New York

San Francisco Bay Area

Remote from Canada, US

Customer support workforce management platform

Job no longer available

Customer support workforce management platform

101-200 employees

B2BEnterpriseInternal toolsDeep TechCommunicationCustomer service

Job no longer available

$145-245k

Salary dependent on location + Stock Options

React

CSS

TypeScript

HTML

JavaScript

Figma

Junior and Mid level

New York

San Francisco Bay Area

Remote from Canada, US

101-200 employees

B2BEnterpriseInternal toolsDeep TechCommunicationCustomer service

Company mission

To create a support operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead.

Job

Company

Role

Who you are

2+ years experience in building web interfaces: You can build high-quality web applications with HTML, CSS and JavaScript, and are familiar with web frameworks such as React. Bonus: you can write unit tests, and you are concerned with front-end performance
Curious and informed about web trends: You like to stay abreast of UI/UX trends and the latest innovations in web technology. Bonus: you have some knowledge and interest in helping with front-end infrastructure (build processes, testing libraries, etc.)
Web accessibility familiarity: You are familiar with and driven to create products that meet or exceed accessibility standards. You have an idea of how to resolve common accessibility issues
Attention to UX and UI details: You have keen skills in interaction design. You care about grid layout, button and form states and styles, typography, navigation, and way-finding. You have an eye for consistency and polish. Bonus: You have opinions about tables and charts and how to communicate data interactively in effective and compelling ways
Excited to educate colleagues: You are a good communicator who is excited to educate and mentor others on best practices. You can write clearly and concisely, and are able to provide critical feedback on code
An instinct for product and business needs: You are curious about user needs, and are excited to develop and share opinions about product direction, and what will have impact for our users and the business
While experience with React in particular is an asset, we don’t require it — we believe in quickly learning what's needed

What the job involves

In this role, you will be the bridge between design and code, and a steward of our UI. You’ll design and create the fundamental building blocks of our product to accelerate development and elevate the quality and consistency of our work
You'll also find yourself talking to users, brainstorming product ideas, and reaching outside your role as much as you see fit
Our front-end stack consists of React and TypeScript, and we use Figma for design
Build and maintain our design system and UI component library: Work with designers and engineers to establish repeatable best practices for our UI that lead to a consistently excellent user experience, while meeting accessibility standards
Collaborate with designers, engineers and PMs on features: Help audit, design, and build foundational UI and UX across the breadth of our product, with an emphasis on prototyping interactions, data visualizations, and creating polished and performant interfaces
Interact with end users: Jump in on customer feedback and talk with our users to discuss our UI, watch them use our product, or listen to their top-of-mind challenges

Our take

Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.

Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

11% employee growth in 12 months

Glassdoor (3.5)

Company

Funding (last 2 of 3 rounds)

May 2022

$51m

SERIES B

Mar 2021

$16.6m

SERIES A

Total funding: $70.7m

Company benefits

Equity package
Insurance coverage
401k
CSA Credit
Stipend for use at any Assembled customer
Professional development stipend
Wellness stipend

Company HQ

Mission District, San Francisco, CA

Leadership

Ryan Wang

(CEO & Co-Founder)

Studied at the University of Chicago and worked as a Senior Consultant at The Greatest Good. Previously a Software Engineer at Stripe.

John Wang

(CTO & Co-Founder)

Studied Computer Science at MIT and worked as a Freelance Software Developer before joining Stripe.

Brian Sze

(Co-Founder)

A Stanford graduate who worked in Investment Banking at RBC Capital Markets. Previously Head of Business Operations at Stripe.

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